Lia Honda Albany

Worst experience ever! The salesman told us he would make the remaining lease payments on our 2007 Odyssey when we traded it in for a new lease on a PIlot. They took the Odyssey and delivered the Pilot on th the remaining lease payments on our 2007 Odyssey when we traded it in for a new lease on a PIlot. They took the Odyssey and delivered the Pilot on the same day. My husband and I drove off feeling very satisfied. Fast-Forward 6 weeks later and I find out that I still owe Honda Finance $2700 for the remaining payments to the vehicle plus excess wear and tear. Called Lia to see what happened and the salesman denied having ever taken in a trade!!!! Went to look at my paperwork and I had no proof that they took the Odyssey! Buyer beware my husband and I took them at face value and I didnt read the paperwork over carefully. We continued to fight with them and they fought back the GM telling my husband that he should just "pay his bills" and that if I couldnt "be nice" that I should not come to the dealership! Unbelievable! They ended up cutting us a check for the remaining payments, but not without letting us know that they were doing us a favor, when in reality they were just doing what they said they would! They are very dishonest and disrepectful they do not know how to treat a customer DONT GO THERE dont give them your business they dont deserve it. More

Everything was great from my sales guy to the finance Dept. and also the service center. I will look forward to working with this dealership in the years to come to help me maintain and service my new ca Dept. and also the service center. I will look forward to working with this dealership in the years to come to help me maintain and service my new car. I would highly recommend this dealership to other family members & friends. More

I couldn't have been happier with the experience I had at LIA Honda. I dealt with Leigh Keller via the Internet and, based on her knowledge, expertise and courtesy, it was an easy decision to set-up a lease LIA Honda. I dealt with Leigh Keller via the Internet and, based on her knowledge, expertise and courtesy, it was an easy decision to set-up a lease arrangement. My credit wasn't the best at the time but Leigh and her colleagues put together a package that was easy to work with. Both Leigh and Fred walked me through all of the paperwork I had to sign and why in a language I understood. Bottom line is I will definitely point anyone in the direction of LIA Honda when one decides to purchase or lease their next vehicle. More

I recently purchased a car from Lia Of Albany for my fiance. Normally I have gone out of my way to avoid car dealerships. The experiences I've had with some, have left such memories that destroyed the d fiance. Normally I have gone out of my way to avoid car dealerships. The experiences I've had with some, have left such memories that destroyed the desire to repeat them. As it happened, the particular car my fiance wanted, an '08 Hond accord COUPE turned out to be quite the challenge to locate as most Accords are sedans. Via one of the many online search engines, I found one at Lia Honda of Albany, and instantly thought, "Ok here we go again." I was so wrong. I spoke with a young woman, Leighanne Keller, via email at first, then by phone, then face to face. This very impressive sales consultant, not only answered every conceivable concern I had with promptness, professionalism, and efficiency, but had me looking FORward to the 150 minute drive that was necessary to view the vehicle. Leigh quickly became a friend and continues today, weeks after the sale, to touch base and ask about the car and our level of satisfaction. This one individual changed my opinion 100% about working with a dealership. So, hats off to Leigh, and Lia Honda of Albany. ...and thank you from the bottom of my heart for making this experience one for the record books. Sincerely, Ronald E Wheeler Jr. More

Michelle was very friendly, informative and professional. The whole buying experience was never pressured. It would have been nice to have 24 hrs to accept the deal not 2 hrs. I would recemend Michelle and The whole buying experience was never pressured. It would have been nice to have 24 hrs to accept the deal not 2 hrs. I would recemend Michelle and Lia Honda to friends. Now that I've purchased the car I hope the service supports the sales. More

Michelle was great! She didn't play any games with the negiotations. We gave her our expectations on the price and she met them!!! First time ever that I have purchased a car and didn't have to haggle o negiotations. We gave her our expectations on the price and she met them!!! First time ever that I have purchased a car and didn't have to haggle over price!!!!! I have been a faithful BMW customer for 7 years and was ready to make a change due to product price vs. value. I am glad that I researched Honda..... When I went to pick up my car, everything was ready. Michelle took the time to show my my navigational system and pair up my Bluetooth! She is truly a sweetheart and a pleasure to do business with!!! I look forward to a long relationship with Lia as well as a positive experience with my new car!!!! I have a Sales background and know what it takes to gain a customer's loyalty. Good Customer Service and great value on product. I feel that I received both from Michelle at Lia!! I will continue to use Lia for my vehicle's servicing. More

Michelle was warm, friendly, listened to my concerns. She related my needs to Dominic Baia and John Carroll perfectly and we all had a happy deal. I will definitely recommend Lia Honda of Albany and Michelle related my needs to Dominic Baia and John Carroll perfectly and we all had a happy deal. I will definitely recommend Lia Honda of Albany and Michelle to all my friends who are looking for a car. More

Phil Rasile was very patient and informative. He knows the business and was able to get me a sensational deal. I would highly recommend Lia Honda and Phil Rasile to anyone interested in buying or leasing the business and was able to get me a sensational deal. I would highly recommend Lia Honda and Phil Rasile to anyone interested in buying or leasing a Honda. More

Run away. Worst service ever! Brought car for service and they charged 200 for 2 diagnostic. They should feel ashamed. Lots of old people jerked aroundvthere. Bunch of crooks. They try to convince you to buy they charged 200 for 2 diagnostic. They should feel ashamed. Lots of old people jerked aroundvthere. Bunch of crooks. They try to convince you to buy tires...Managers are playing games and they don't care. More

Lia Honda was very easy to work with while purchasing a new car. I would go there for my next car purchase and would recommended Lia Honda to my friends and family. The process was simple and seemed to go new car. I would go there for my next car purchase and would recommended Lia Honda to my friends and family. The process was simple and seemed to go by fast. There were no hidden pitches or pressure to add additional services. All in all, it was a great experience. More