Lia Honda Albany

I read quite a bit of the reviews regarding Lia Honda. I can see how the negative reviews can occur however, I also see the positive see side of Lia. I consider myself a "car guy", pretty informed and knowl can see how the negative reviews can occur however, I also see the positive see side of Lia. I consider myself a "car guy", pretty informed and knowledgeable. I have bought four cars from them, '04 accord, '07 ridgeline, '07 accord, '12 accord. The main reason I go there is price. I also like the pull-in service area. Although the labor rates are ridiculously expensive. I am very upfront with the sales person. I tell them what I am looking for, what I want to pay. I also make it clear that I am not afraid to take my business elsewhere. My wife says it's little embarrassing. I tell her we are not here to make friends we are here to buy a car. When I bought my '04 Accord EX it took 3 days of negotiotating. Yes, way too long but I got an unbeatable deal on a car when I wasn't in the market to buy. The Ridgeline which was a lease, took about 10 minutes. Very fast. They dropped $5,000 off the sticker immediately. I told them that I was leaning towards a Toyota Tacoma. Here is where you have to read the FINE PRINT. The sales person told me that I could incur $1,500 worth of damage and not be charged. That wasn't completely true. You are allowed 3 individual scratches, dings or dents that must be able to be covered by a credit card and each one must cost less then $500 to repair. Hence the $1,500. So when a lady backed into my truck and did $1,100 worth of damage I did not have it fixed. When I went to turn it in I was told I was going to be charged for it. I refused to pay claiming that I was given bad information at time of purchase. Shame on me for not reading the fine print and for taking someone else’s word. After several weeks of back and forth with Honda not Lia I agreed to pay just $166 for the damage. The '12 Accord I just bought in December of 2011. Sticker was $28,325. I paid $25,210. I probably could of paid a little less or had some extras thrown in but I was happy with this price. The bottom line is all dealers are in business to make money not friends. Know what you want and what you want pay. Yes sometimes the sales person can ruin a dealers reputation but, that’s our fault as the buyers, for not complaining and getting that person fired. The reason I am giving Lia all 4's is because 4.9 is not an option and to be a 5 would take a litte more then a good price and a pretty smile. More

On a very rainy day, I walked into Lia with a mission, to buy a CRV. Thanks to everyone's courtesy and interest, I got what I wanted and a good deal on my trade-in. Carl was very helpful, understood my crit buy a CRV. Thanks to everyone's courtesy and interest, I got what I wanted and a good deal on my trade-in. Carl was very helpful, understood my criteria. My reason for going to LIA in the first place was word of mouth from friends and family, my reason for staying with LIA will be their continued courtesy and interest in my needs and those of my new CRV. More

These people are liars and scam artists. They tricked me into purchasing a car for more than what it was worth. I was turning in a lease that I decided to buy. They told me that I was not entitled to buy th into purchasing a car for more than what it was worth. I was turning in a lease that I decided to buy. They told me that I was not entitled to buy the car for the residual value because I went over the miles when I leased it, so I had to pay that penalty whether I turned in the lease or purchased it. This is a complete lie and I have been told by another dealership that I was scammed. Do not deal with Lia the liars. More

Recently leased a 2011 cr-v ex-l nav and 2011 accord se. After a little back and forth with prices and the accessories I got the car/suv i wanted at the price I wanted. Almost went to another dealer but the After a little back and forth with prices and the accessories I got the car/suv i wanted at the price I wanted. Almost went to another dealer but they made good on the monthly payments and throwing in the mud guards, floor liners and trunk liners (which they really didn't want to do) but if you stick to your demands and don't back down you get what you want. Wayne is a great guy and I highly recommend him. When you go sign the lease the packages they push are nice thought but we all know it's not worth it, even the service plan, throughout your lease your oil needs to be changed around 5k so 7 times do the math.... I didn't get any of there packages and paid out of pocket for the tire rotation and oil change, saving about $150 over the lia maintenance plan. More

I went in to discuss well known rear break problem with service. The first came a quote for rear brake work, they quoted me $380. I brought up the class action suit and Honda's desire to pay for some of service. The first came a quote for rear brake work, they quoted me $380. I brought up the class action suit and Honda's desire to pay for some of the work, then and only then did the service tech look further, but he clearly knew what I was referring. I basically told me tough luck, your car is over three years old, even though it only has 26000 miles, there was nothing the dealership was will to do to assist. I purchased both my cars from this dealership, they will be my last. I recommend others should avoid them as well. More

Overal customer service was excellent. Friendly, and very clear on the issues of purchasing a car. I felt very comfortable with the sales rep. The sales manager and finance manager were ok, but too very clear on the issues of purchasing a car. I felt very comfortable with the sales rep. The sales manager and finance manager were ok, but too obnoxious and determined to upsell their services. It was to the point that we felt very uncomfortable with their approach. We were very much aware of what we wanted when we purchased the car, and the additional services were not one of the criteria we wanted, but felt very intimitated about the approach. More

The experience started out with the salespeople telling me it would take a while for someone to be able to talk to me. When I convinced them I was a serious shopper, they finally gave me attention, but the me it would take a while for someone to be able to talk to me. When I convinced them I was a serious shopper, they finally gave me attention, but the theatrics were comical. I had two people identify themselves as the sales manager. I got stories about 'I have a guy right over there that wants this same car' and '8 people have called about this car' and 'Japan isn't shipping these, you can't get them'. I got 4 different prices during the negotiation. The final price they quoted was not bad, but they said I needed to buy it right now. If I left, they would not stand by the price. They would not even give me a price they would stand by in the future. I went to Mohawk Honda and their initial price was less than Lia's bottom price. I spent 45 minutes going back and forth with Lia. In 45 minutes, I had the car bought at Mohawk. Lia did nothing to wrong me (aside from waste some of my time). My experience was more comical than negative. I would like to point out to people reading these reviews that Lia has a rating above 4 out of 5 stars (at this time anyway), but they also have more ratings than the other 8 dealers within 50 miles combined. If I was a skeptic, I might think that they "encourage" positive reviews to balance out the negative ones to keep their rating high. Fortunately, I am not a skeptic so I think they just happen to have reviewers with overly positive and overly negative things to say. Here's hoping if you deal with them your experience is on the overly positive side. More

I went online and requested a quote from Lia Honda on a new Honda Ridgeline. I received a phone call from a lady scheduling a test drive of some of their used Ridgelines. I told her that I was not intere new Honda Ridgeline. I received a phone call from a lady scheduling a test drive of some of their used Ridgelines. I told her that I was not interested because they were not the model line I was looking for. I was looking for an RTL which comes fully loaded and they only had a sport model, the RTS, which is just above the base model. I already saw what they had on the internet in the used department and that is why i requested a quote on new. Well the lady talked me into coming in and taking it for a test drive. I thought, sure, I've never been in one, it wouldn't hurt. I got there, walked in the door and three Honda employees appeared to be talking with each other. One finally came over to me and asked me if he could help. I told him someone called me and scheduled for me to take a Ridgeline for a test drive. I must have been standing in the door way for about 5 minutes before he came over with the keys and a plate before we went out side to see the Ridgeline. He put the dealer plate on it, handed me the keys and said, "what do you think? 10 minutes?", i said sure. I drove it around the block and came back. He came out to me as soon as i parked the truck, didn't really ask me any questions, took the keys from me and the dealer plate off and started walking away. I had to ask him, if i could check out a few things about the truck as I test drove it to see if A HONDA RIDGELINE was the vehicle I would be purchasing. My whole experience with this guy made me feel like I was a big inconvenience for him and I would have been better off not even coming in. Well, he then proceeded to take me inside and started asking me some questions. I told him what I was looking for and why and he seemed to be on a mission to talk me out of what I wanted. he told me that I could not find what I was looking for. Mind you, I found 25 used, in reason, in the area that were what I was looking for before I came in to see this guy. I then told him I would consider trading in. He asked me what I was looking to get on trade of my vehicle and he pretty much insulted me to my face and made me feel like i was an idiot for even thinking I could get such an audacious price. I had looked up the value of my vehicle on Kelley Blue Book and NADA before I stopped in to see him, and I was looking for a reasonable dollar amount about midline of what it was worth according to these two organizations and his recommended value was at least $5,000.00 below that. I hope to God that I never have to do any dealings with this dealership again. More

I BOUGHT 3 CARS FROM MARK ELLIS AND LIA HONDA IN THE PAST I BOUGHT 3 CARS FROM MARK ELLIS AND LIA HONDA IN THE PAST 3 YEARS. I ENJOYED WORKING WITH MARK ELLIS VERY MUCH, BUT WHEN I HAD A PROBLEM MARK DISAPPE I BOUGHT 3 CARS FROM MARK ELLIS AND LIA HONDA IN THE PAST 3 YEARS. I ENJOYED WORKING WITH MARK ELLIS VERY MUCH, BUT WHEN I HAD A PROBLEM MARK DISAPPEARED AND MICHAEL FOOTE THE GENERAL MANAGER FOR LIA HONDA CAME INTO THE PICTURE. HAD I KNOWN HOW I WOULD HAVE BEEN TREATED SO POORLY , I WOULD HAVE NEVER PURCHASED A KEY CHAIN FROM THIS DEALERSHIP. I BOUGHT A VEHICLE FROM LIA AND 6 MONTHS LATER THE VEH. NEEDED A $1000 BREAK JOB, CALIPERS, PADS EMERGENCY BREAK, EVERYTHING BREAKS. I HAD THE WORK DONE AND ASKED THE DEALER TO LOOK AT IT ?? WHY SHOULD I HAVE TO SPEND $1000 ON A CAR 6-MONTHS AFTER PURCHASE ? MR. FOOTE BLAMED ME FOR THE BRAKES AND WHEN I ASKED ABOUT THE 150 POINT INSPECTION THEY DID, HE SAID YOU SAID THAT NOT ME ?? I SAID ISNT THAT WHAT YOU GUYS SAY ON YOUR COMMERCIALS HE SAID AGAIN, THOS ARE YOUR WORDS NOT MINE. HE WAS THE RUDEST PERSON I HAVE EVER DEALT WITH AND UNPROFESSIONAL. I CONTACTED A PEER OF FOOTE'S BECAUSE I COULDN'T GET TO THE LIA BROTHERS, APPARENT BILLY JR. RUNS THE ALBANY HONDA AND THE WORD I GOT, FOOTE WAS READ THE RIOT ACT . THE FUNNY THING IS I GOOGLED THE FOOTE GUY AND THERE WERE OTHER COMPLAINTS, NOT SUPRISING. I THINK THE LIAS ARE A CLASS ACT , BUT THEY REALLY DROPPED THE BALL ON THIS DEAL. ALSO, TO HAVE A GUY LIKE THIS FOOTE FOOL SPEAKING ON BEHALF OF THE LIA NAME IS THE BIGGEST TRAVESTY THAT COULD HAPPEN. THOSE PEOPLE WHO ARE READING THIS AND THINK IT WAS ABOUT THE MONEY, I WAS OFFERED MONEY AND TOLD THEM TO DONATE IT TO CHARITY, OR AN ADD TO HIRE A NEW gm. More

Great experience after having a previously bad experieince with a different dealership. I was able to come in and tell them what I wanted and what prices I wanted and they worked well with me. It experieince with a different dealership. I was able to come in and tell them what I wanted and what prices I wanted and they worked well with me. It was quick and efficient and everyone was very helpful. I would recommend this dealership. More