Lia Honda Albany | Page 108

Great Experience with Great Staff! I purchased my Honda Civic in December 2013 from Lia Honda and I have been so pleased with my car and my experience. The buying process was made so ea I purchased my Honda Civic in December 2013 from Lia Honda and I have been so pleased with my car and my experience. The buying process was made so easy and efficiently by the very nice salesman (Nathan Eden) who helped me. He made the process much less stressful by being informative, helpful and not the least bit pushy. It was a big relief to feel I was in good hands with such a large purchase and was able to get all the things I was looking for. Everyone that helped me that day was friendly and moved the process along quickly. I recently went back to get my first oil change and again was very happy. Its been wonderful dealing with Lia for my car needs. While there, I was able to chat with the salesman who helped me as well which was nice. I would definitely recommend Lia Honda and the salesman who helped me Nathan Eden. More

2014 auto shopping and purchase In our quest for the best deal for a new Honda CRV, we reviewed internet sites and visited another Honda Dealership, with whom we had previous experie In our quest for the best deal for a new Honda CRV, we reviewed internet sites and visited another Honda Dealership, with whom we had previous experience with. A friend recommended we visit Lia to compare deals being offered. On a Sunday, Mr. Dawes was directed to work with us on this shopping experience. We found Mr. Dawson be knowledgable and took time to explain the many features of the 2014 CRV. in addition I found Mr. Dawes sales technique as un-pressured yet always looking to close the deal. The best part of his sales technique was my husband and I felt, right or wrong, he was trying to do the RIGHT THING for us. Truly an example of a Good Salesman. My compliments to Lia for having him as a face of the dealership. More

Excellent Customer Service My parents and I visited Lia Honda and found all of their team to be incredibly friendly and helpful. In particular, I want to mention that Bob Marti My parents and I visited Lia Honda and found all of their team to be incredibly friendly and helpful. In particular, I want to mention that Bob Martino, the individual who helped us primarily, was very kind and respectful towards us, and was very knowledgeable about his work. He was also very responsive over email and phone, anticipated our needs and accommodated them, and ensured that we had an overall excellent experience. We have been purchasing vehicles from Lia Honda for years and their customer service reminds us why we return again and again. More

Absolutely Great Service Department. They fit me in Absolutely Great Service Department. They fit me in for a emergency tire change on my 2005 Odyssey Touring with PAX Tires. The Touring model does n Absolutely Great Service Department. They fit me in for a emergency tire change on my 2005 Odyssey Touring with PAX Tires. The Touring model does not come with a spare tire or jack, etc.. There is no way to drive the van for an extended distance without changing the tire at the dealer who has the specific PAX tires and PAX machine. They did not have the tires in stock at the time when I called but did have a working PAX machine unlike 2 other Honda dealers in the area with 2 broken PAX machines. I called at 7:45 got a 8:45 service appointment. Picked up the tire at another Honda dealer and brought it to Lia. Service writer did his thing and told me it would be about 2 hours wait time. I did not mind and could work from my ipad in the mean time while I waited. 30 min later the service writer came out to get me and said the only PAX technician they have on hand is swamped with work and will not get to my van until 1pm and they will extend a courtesy car free of charge and I can come pick up my van after 3pm. Can you believe that?... A free courtesy car for a customer they never serviced before and they are only making $55 off of me in labor to change the PAX tire... That is how customer service is done... We will be back at Lia to have other service done on the van... More

I used to drive a Mazda, however I have now switched to a Honda. Rob Dawes at Lia Honda was great. He was friendly, patient, and got us a great deal on a 2014 Accord. I would recommend him to anyone I know Honda. Rob Dawes at Lia Honda was great. He was friendly, patient, and got us a great deal on a 2014 Accord. I would recommend him to anyone I know looking for a car, and will return when we purchase our next vehicle. Thanks Rob Dawes. More

Salesman I worked with was very friendly. He was not pushy like other dealers that I worked with in the past. He was willing to sit down with me and work at getting us the best deal that he could give. pushy like other dealers that I worked with in the past. He was willing to sit down with me and work at getting us the best deal that he could give. I was extremely satisfied with the service that I received. I would definitely recommend Lia Honda in Albany to friends and family for their next car purchase. More

I would highly recommend buying a car at Lia Honda of Albany. I worked with Bob Martino and he was friendly, outgoing, and knowledgable on all of the models. I would highly recommend going to see Bob Mar Albany. I worked with Bob Martino and he was friendly, outgoing, and knowledgable on all of the models. I would highly recommend going to see Bob Martino as he showed me the respect and helpfulness that all car buyers are seeking. More

SLOPPY MAINTENANCE TECH...NO PRIDE IN HIS WORK.... SLOPPY MAINTENANCE TECH...NO PRIDE IN HIS WORK.... After purchasing 4 new tires for my Honda fit from LIA Albany...spending $440 ...delivered back SLOPPY MAINTENANCE TECH...NO PRIDE IN HIS WORK.... After purchasing 4 new tires for my Honda fit from LIA Albany...spending $440 ...delivered back to me with 4 dirty wheels full of grease and finger prints. The car was taken in Clean /Washed....After sending an email after service no response from LIA....A very unprofessional work attitude. They talk so sweet to you but could care less once the money is taken from customer. Oh, by the way , I also purchased the honda fit from LIA...this is what they think of their own returning customers... More

I had a wonderful experience at Lia, and Wayne was the best! One of the other Honda dealerships in the area had given me quite a run-around, so I came into this experience skeptical and at least a litt best! One of the other Honda dealerships in the area had given me quite a run-around, so I came into this experience skeptical and at least a little angry, to be honest. I was ready to be disappointed, but within minutes, I knew that this was going to be a MUCH better experience. We pulled in, Wayne came right out, we chatted for a few minutes about what I was looking for (a Fit), then he sent us on a test drive - yes, *sent* us. He handed us the keys to a Fit with 4 miles on it, and told us to have fun. We drove it, loved it, and came back to talk numbers. I had a quote from the other dealership, and Wayne matched it, no questions asked (even though it was in my handwriting on a post-it note). We ended up getting our new Fit for less than invoice, and it took less than 45 minutes total to sit down, run numbers, and buy the car. We had to wait a day to pick it up - I was sad, but it was nice to pick it up all squeaky clean :) There was a bit of a hard-sell on the warranty, but no one really batted an eye when we said no thanks. This was, honestly, the best and most enjoyable time I've ever had at a car dealership. Wayne (the salesman) was laid back, and not at all pushy. I left with the car I wanted for the price I wanted - no complaints from me! More

Brought my car. The desk attendant was polite and nice and not phony. He listed what I wanted done. Didn't mind me asking questions. Printed out a detail of oil filter change, tire rotation and inspection and not phony. He listed what I wanted done. Didn't mind me asking questions. Printed out a detail of oil filter change, tire rotation and inspection. He came and got when the work was done and I left. For the work requested it was a reasonable wait time. I felt confident and would refer to others. More