Lia Honda Albany

Excellent Customer Service, poor sales follow-up to date. Joseph is great. We have had several interactions with him over the past couple of years. He is friendly and attentive and customer-driven. I wish I Joseph is great. We have had several interactions with him over the past couple of years. He is friendly and attentive and customer-driven. I wish I could say the same about our post-delivery follow up which has been, in a word, non-existent. We took delivery of our C-RV on October 27, 2014 and we assured that we would get a follow-up call to be sure we were satisfied and to answer any questions we had. We never heard one word from either the salesman or the Sales Office. When I called to arrange the 1000 complimentary inspection (online) (in November), I made specific reference to the lack of follow-up. Service Manager Sean O'Keefe was right on top of scheduling the inspection but I never heard anything from anyone else. I am still waiting. More

smooth and quick deal Thanks Wayne Balthazard, my experience at Lia Honda was smooth and quick. Wayne addressed my issues straight on and my deal was made and my pick up fo Thanks Wayne Balthazard, my experience at Lia Honda was smooth and quick. Wayne addressed my issues straight on and my deal was made and my pick up for the new car on the same day. Thanks again , John Dobiel More

Love the service department We purchased 2 Hondas in 2013 (a 2010 and a 2005) for our daughter & son-in-law, and for our granddaughter. We also purchased 2 extended warranties. A We purchased 2 Hondas in 2013 (a 2010 and a 2005) for our daughter & son-in-law, and for our granddaughter. We also purchased 2 extended warranties. At first we were not going to because of the price, so we were offered them for a lower price and are glad we did. Both cars have been serviced a few times and those warranties covered most of the repair costs! Steve (forgot his last name and Walter Cook are SUPERB. I read some of the negative reviews (on YELP) AND we have NEVER been mistreated at Lia. EVERYONE has been nice, cordial AND helpful... even going above and beyond the normal customer/business interactions. On our most recent visit, Walter Cook took in our car at the last minute. We had had to cancel TWO earlier appointments that same day because we were running late at other appointments (doctors are NEVER on time) and they very graciously let us change the time TWICE and we were never met with any attitude. Walter listened to the problem ( a battery purchased less than a year ago kept needing to be jump started). On a learner's permit, our granddaughter drives the car very little and often not enough to keep the battery charged... letting it sit for weeks at a time. He could have dismissed us with advice to drive the car more... but instead he took the car back and check the whole system from alternator to battery cables etc to make sure nothing else was involved. THEN just to make sure it wasn't a faulty battery, changed the battery with a new one. If this company was as "shady" as some of the respondents claim" they could have charged me for all kinds of things... but they did not. Walter explained how we should try to keep the new battery fully charged by doing some longer distance driving a few times a week, even if our granddaughter wasn't using the car often AND as the battery was under warranty... our service charge was ZERO !!! If you need good, competent, quick AND accommodating service... I would recommend Lia Honda on Central Avenue in Albany... any day. For excellent care... ask for Steve or Walter ! More

Great Service! Great Value! and On-time! I'm always treated very well and provided with excellent service for my needs. I'm never asked to pay for something I don't need. It's always within I'm always treated very well and provided with excellent service for my needs. I'm never asked to pay for something I don't need. It's always within the guidelines of the needed maintenance schedule. And they accommodate my requests and get me out on-time. More

Not just a job but a passion This place really cares about you and your wants and needs from buying a vehicle. I came in on December to purchase a accord they had on their online This place really cares about you and your wants and needs from buying a vehicle. I came in on December to purchase a accord they had on their online store. Most times you see a deal like that online you are taken back by it I called Lia Honda about the vehical I saw on their page that day I told them that I was interested they pull the car off the lot and the next day I was mine . I had one issue with all the banks they were not pushing for my full loan amount so what did lia do they gave me the difference of the 1,500 on my trade in on top of what they already offered me . I was blown away never will I shop at any other dealer like I said they really do care about what they do and Andrew Porter was by far one of the best salesmen I have dealt with he made if fell as if I wasn't suck at a boring dealer ship just waiting. Thank you guys again I love my new accord ! More

horrible and horrible experience buying a new car from Lia I think this was the worst. you should never come here. I purchaced a new car from Lia with horrible and horrible experience. especially, the sale I think this was the worst. you should never come here. I purchaced a new car from Lia with horrible and horrible experience. especially, the sale manager, Rich Docarell, He is horrible and rude on me when He talked to me. I've never experice with any sale person like him in USA. If I have choice, I will put negative 5 stars on him. Lia sale person, Chelsea(3 stars) and me reach a deal on Satureday for a new 2014 honda civic and 1 year free oil change service. and I was promised to get my car on Tuesday. then I went to Lia to get paper work done(Angel helped me, He is 4.5 stars service), and I added one remote start by paying extra(339$+tax) and also was told it came with 3 year warranty as the new car. I called Angel on Tuesday if I can get a car. He told me I can not get it until wednesday. I told him I don't have transportation on Wednesday, Angel said somebody can pick me up at my home. on Wednesday, I got a call from Angel and was told remote starter can not be installed until Friday, and he give me two options: A-pick up the car on Wednesday and come back on Friday to install the starter. B-pick up the car on Friday after starter is installed. I took option A. on Friday, I came to Lia, service person told me told me totally different story of the remote starter. He told me Lia honda will not resonsible for 3 years warranty, and the remote starter is not from Honda, they will dive my car to somewhere else to install a cheaper starter. I feel I was cheated about the starter, then I told Angel, there are two options, A-install honda starter on my car at Lia, B- refound my money of starter. and I asked I want to see the manager. a few mins later, the sale manager came to me, his name is Rich Dockrell. He did not even want to listen and talk to me. He was emotional and very rude on me, kept saying that the price of car Lia sale to me is very low, everyone at Lia is not happy, He tried to make me feel he did a big favor on me, I should feel guilty if I asked them to install a honda starter. He said he will take back the car to terminate the deal( I have already paid the car). Come on, We reached the deal, Lia made the promise. nothing to do with the price. If Lia think the price is too low, why they just tell me they can not sell the car at that price at the begining. Lia is just one of dealers who give me that price. I am very frustrated, very very upset how the manager(Rich Dockrell) treated the customers. More

EASY AND GREAT AND A AAA phil our salesman made the experience great. highly recommend you buy from phil.and lia honda of Albany,great place to do business.This is the third c phil our salesman made the experience great. highly recommend you buy from phil.and lia honda of Albany,great place to do business.This is the third car we bought from Phil and Lia. More

Great Serivice and Experience I just purchased my 4th car from Lia Honda Albany, NY and I'm still pleased and satisfied with the service I received. I drove away feeling super ex I just purchased my 4th car from Lia Honda Albany, NY and I'm still pleased and satisfied with the service I received. I drove away feeling super excited about my new 2014 Honda CRV. Rob Dawes did an awesome job of taking care of my needs and made the whole process of buying a new car stress free. Rob kept me updated and informed every step of the process. He was polite, friendly, courteous, and simply awesome. I will recommend Rob Dawes and Lia Honda to family and friends. More

Great all around experience I would recommend 100%. Rob listened to what I wanted and put me in a car that suited my needs. I am very happy with my honda. Thank you Rob and th I would recommend 100%. Rob listened to what I wanted and put me in a car that suited my needs. I am very happy with my honda. Thank you Rob and the rest of the Lia family! More

Great experience I came to Lia Honda interested in a preowned Honda crv. My salesman Nathan Eden was able to find the perfect crv for me and my wife. I recommend goi I came to Lia Honda interested in a preowned Honda crv. My salesman Nathan Eden was able to find the perfect crv for me and my wife. I recommend going to Lia Honda where you get great service. Thanks Nathan. More