Lia Honda Albany

Very satisfactory experience. Would definitely go back! Rob was welcoming, courteous, knowledgeable. He answered all our questions, was patient and considerate (he was called away on two occasions but made Rob was welcoming, courteous, knowledgeable. He answered all our questions, was patient and considerate (he was called away on two occasions but made certain to explain why and apologized for the interruptions). Refreshing, to say the least, in these times when good manners are almost non-existent.. This was our first Honda experience but, most definitely, not our last! Our thanks to a very personable and savvy Jay for his help. Very nice meeting Bill, a new member of your Sales Team, and an engaging gentleman. More

customer service treatment excellent customer service received from your new service manager John Kelty and Wes Harrington your customer service advisor. They both know what cus excellent customer service received from your new service manager John Kelty and Wes Harrington your customer service advisor. They both know what customer service is about. More

Buying my car at Lia Honda was a pleasant experience Went car shopping for a good used car, and found what I was looking for at Lia Honda. Andrew Porter was very helpful and gave me all the information Went car shopping for a good used car, and found what I was looking for at Lia Honda. Andrew Porter was very helpful and gave me all the information I needed when I was test driving the car. Then I left to continue my evaluation of other cars, and that was fine with no hard sell. I came back a couple of days later convinced that they had the best car for me, and we came to agreement on price very quickly. Throughout the process Andrew was very easy to work with. Could have had the car that day but it was more convenient to pick it up a couple of days later. The car buying experience was easy and I was very satisfied with both the car my dealings with Andrew. More

Service /repair visit My prior & last repair visit experience was excellent because of the combination of excellent reputation customer service, friendly, helpful & foll My prior & last repair visit experience was excellent because of the combination of excellent reputation customer service, friendly, helpful & follow up phone contact Timely, vehicle returned when promise. Costly of service was reasonable. Open market price. Quality of service very good Parts are always in stock. More

Not knowledgeable Brought my HONDA CRV that was acting up to Lia. They recommended a $1300 timing chain and tensioner replacement. After that, the car was still not r Brought my HONDA CRV that was acting up to Lia. They recommended a $1300 timing chain and tensioner replacement. After that, the car was still not running right. After bringing the car back to them four times over 6 months and them having no idea what was wrong, I asked if they could do an oil compression test. They performed the test and their conclusion was that they recommended "replacing the engine" which would cost $3000 - $4000. They extended no consolation with the timing chain which was replaced 6 months earlier. The customer service is friendly, but it is my belief that their service mechanics do not know what they are doing. More

Service department very helpful. Brought a 2004 Honda CR-V in for front brakes. Wes called to notify me of additional recommended work. After about 10 minutes discussing the additio Brought a 2004 Honda CR-V in for front brakes. Wes called to notify me of additional recommended work. After about 10 minutes discussing the additional work with Wes fully explaining the reason for each recommendation and the necessary timing for the additional work, I authorized his recommendations. I am happy Wes took the time to explain each issue at length to help me understand what the issue was and the consequences of not completing the repair timely. My vehicle was ready when promised. Great job. Thank you. More

salesman Alex Nicol very helpful great experence Recently bought a car at Lia honda. went to 3 dealerships not only did Lia have a better pricei liked the salesmans attitude.No pressure.If your buyin Recently bought a car at Lia honda. went to 3 dealerships not only did Lia have a better pricei liked the salesmans attitude.No pressure.If your buying checkLia. More

ROBERT DAWES - SALES CONSULTANT ROBERT DAWES IS A TERRIFIC HELPFUL AND CARING SALES CONSULTANT WHO EXEMPLIFIES PERSONAL INTEGRITY. ALSO, LIA HONDA, PROVIDES A SATISFYING COMFOR ROBERT DAWES IS A TERRIFIC HELPFUL AND CARING SALES CONSULTANT WHO EXEMPLIFIES PERSONAL INTEGRITY. ALSO, LIA HONDA, PROVIDES A SATISFYING COMFORT IN THE PURCHASE AND SERVICE OF ITS VEHICLES. THANK YOU. MY NEW 2015 CRV-EX , PURCHASED AND DROVE OFF WITH IT THE SAME DAY, 10-14-15. WOW !! More

Bait and switch on the internet price on the car. Went in to talk about the quote I received three weeks prior from Lia Honda internet sales. We asked for the internet person who we were introduced to Went in to talk about the quote I received three weeks prior from Lia Honda internet sales. We asked for the internet person who we were introduced to but she referred us to a salesman. We gave the salesman our e-mail indicating the internet price we wre quoted. He said he had to talk with someone so left us sitting and went across the hall and sat in a room with another gentleman. He was not showing the other person our papers, but just sat there. Five minutes later came back and said the price quoted was last month's price and quoted us another price. We questioned him again about the price and he said he needed to talk with someone and would come back. He sat in the same room across the hall for another five minutes then came back and said he couldn't find his manager. We pushed back again and then he left and came back with a gentleman who was some sort of manager. Manager said the internet price was wrong, internet person was new and shouldn't have offered us that price and offered us another higher price. He tried some small talk in between, tried to fast talk us about interest rates, other dealers prices, etc. Then he offered us something higher than an internet price. We said OK, we were shopping around that day. We said if we didn'f find a better price we would come back. He said then the price would go up. We confirmed with him that if we came back during the week and were interested in buying that the price would not be the same? He said no and quoted us a price that was even higher than his last quote. We walked out. More

Lia Honda's service dept. the BEST! Once again, I am happy to give an excellent review to Wes Harrington. Being a very satisfied owner of a 12 & 1/2 year old Honda Civic, I can't say en Once again, I am happy to give an excellent review to Wes Harrington. Being a very satisfied owner of a 12 & 1/2 year old Honda Civic, I can't say enough great things about the car and the service dept. Every visit, I am GREETED BY NAME (WOW!) and always treated so well. I just love Lia Honda! More