Lia Honda Albany

No unpleasant surprises Brought my C-RV in for 15K Maintenance and that's what was done and what I was charged for. I have dealt with Stephen before and he has always been v Brought my C-RV in for 15K Maintenance and that's what was done and what I was charged for. I have dealt with Stephen before and he has always been very friendly and helpful as has everyone on the Lia Service staff. More

A huge thank you to Rob Dawes We just purchased a 2016 CRV-EX at the Lia Honda of Albany dealership. A huge thanks to Rob Dawes, our salesman, for superb customer service, and to h We just purchased a 2016 CRV-EX at the Lia Honda of Albany dealership. A huge thanks to Rob Dawes, our salesman, for superb customer service, and to his fellow associate, Fred, for his expertise in the finance department. Rob immediately put us at ease and made this an easy buying experience. Rob was very professional, courteous, knowledgeable and with a great sense of humor he kept us laughing throughout the entire process. Rob gave us a great price including the several upgraded extras we wanted. Our new car was ready to be picked up two days later. When we picked up the car Rob went above & beyond by also personally offering to help us set up the blue tooth and electronic settings in the new car once we get new smart phones. More

Bad experience at Lia My wife and I will never do any type of business with Lia Honda again. I recently purchased a new Accord, and my conversations with Lia personnel My wife and I will never do any type of business with Lia Honda again. I recently purchased a new Accord, and my conversations with Lia personnel led me to believe that the feature I most wanted was included in the package that I ordered. When I picked up the car, I immediately noticed that it did not have the feature that I was expecting. The salesman and an Assistant Manager had two comments/suggestions. The first was that I trade in my brand new 2016 Accord, which was now a used car and worth less than when I had picked it up. I could then write another check to Lia to get a more expensive model with the feature that I thought I had already purchased. Their second suggestion was related to the fact that my wife had been talking to another manager about purchasing a 2016 Civic. I was advised that I could purchase a special package for the new Civic and that my wife and I could then swap cars. I sent a detailed two-page letter to Lia two weeks ago to express my frustration. I have not yet even received a form letter in which Lia personnel pretend to care. As a result of dealing with Lia, I now have a car that does not meet my core needs or expectations for a new vehicle. Suffice to say that my experience with Lia was profoundly disappointing. More

Vehicle service experience during the holidays My sons 2005 CRV had experienced engine problems with the VTEC while he was visiting over the holidays. Brigette Bryan and George Lekas quickly helpe My sons 2005 CRV had experienced engine problems with the VTEC while he was visiting over the holidays. Brigette Bryan and George Lekas quickly helped address and efficiently resolve the problem so my son could return to college on schedule. Service staff explained options and responded to all of our questions. More

Very great and the staff was very welcoming Im Mike and I just purchased a new vehicle 2016 civic Honda Civic ex, and John brunette walked me through all the process. A very good person, knows w Im Mike and I just purchased a new vehicle 2016 civic Honda Civic ex, and John brunette walked me through all the process. A very good person, knows what he is doing. More

sales We just purchased a new Pilot and Rob Dawes and Fred Gitter made the experience very pleasant. There was never any pressure, all questions were answer We just purchased a new Pilot and Rob Dawes and Fred Gitter made the experience very pleasant. There was never any pressure, all questions were answered, it was just the best time purchasing a vehicle. I would definitely recommend purchasing your next vehicle from Rob and Lia's. More

Excellent experience Everyone was pleasant and helpful. My salesperson, Rob Dawes, couldn't have been more helpful. After I purchased my car, he explained every facet of m Everyone was pleasant and helpful. My salesperson, Rob Dawes, couldn't have been more helpful. After I purchased my car, he explained every facet of my ne Pilot with kindness and patience. He was knowledgeable and efficient. More

Sales I had such a GREAT EXPERIENCE at Lia Honda. I bought a New Accord for myself two months ago. I was treated with nothing but respect. So, when it came I had such a GREAT EXPERIENCE at Lia Honda. I bought a New Accord for myself two months ago. I was treated with nothing but respect. So, when it came time to buy a New 2016 Civic for my wife. There was no doubt where is was going. TOP NOTCH...I highly recommend the sales team at Lia Honda. Thank you again Mike Foote, Fred Gitter & Phil Singh More

Service experience I brought my car in for service due to an airbag recall. Joseph Calabucci was my service representative. He was courteous, helpful and efficient. My c I brought my car in for service due to an airbag recall. Joseph Calabucci was my service representative. He was courteous, helpful and efficient. My car was ready to be picked up very quickly. More

Very satisfactory experience. Would definitely go back! Rob was welcoming, courteous, knowledgeable. He answered all our questions, was patient and considerate (he was called away on two occasions but made Rob was welcoming, courteous, knowledgeable. He answered all our questions, was patient and considerate (he was called away on two occasions but made certain to explain why and apologized for the interruptions). Refreshing, to say the least, in these times when good manners are almost non-existent.. This was our first Honda experience but, most definitely, not our last! Our thanks to a very personable and savvy Jay for his help. Very nice meeting Bill, a new member of your Sales Team, and an engaging gentleman. More