Lia Honda Albany

Great customer service Brought my 2004 Odyssey into Lia Honda for its 90,000 maintenance. Dealer has helped me keep this vehicle in top working order? For this visit Samant Brought my 2004 Odyssey into Lia Honda for its 90,000 maintenance. Dealer has helped me keep this vehicle in top working order? For this visit Samantha Hart went over the details of the service scheduled my vehicle and contacted me when the work was completed, and continues in the tradition of competent professional service that I have received for my Honda vehicles. More

Positive experience My lease was about to expire on my 2013 Civic. Went for info only about my options. Rob Dawes answered all my questions and presented several options My lease was about to expire on my 2013 Civic. Went for info only about my options. Rob Dawes answered all my questions and presented several options. At no point did he pressure me to make any decision. I did return and leased the 2016 Civic. Rob reviewed all features and set up my Bluetooth. I returned a few days later because I couldn't find the steering wheel release and needed help resetting the display screen. Rob again was attentive; took care of me immediately. Rob is very personable, patient and thorough. No pressure sales tactics in any of my interactions with Rob. The dealership is modern and comfortable. Great customer waiting area, free coffee/tea and snacks. More

car purchase Another new car purchase and trade at Lia Honda.Sale was stress free, accurate and same day pickup. Had the car in stock we wanted. Another new car purchase and trade at Lia Honda.Sale was stress free, accurate and same day pickup. Had the car in stock we wanted. More

Quick and efficient Service I went in for a walk in due lack of time but i was well received and promptly attended to. The service manager gave a patient listening to all my quer I went in for a walk in due lack of time but i was well received and promptly attended to. The service manager gave a patient listening to all my queries and requests and followed up on each one of them. After the service which took just 45 mins for a complete service including tire rotation and balancing, he explained all the different points about my queries and showed me how things are! Really impressed with the courtesy and the efficiency. Will definitely recommend it for all Honda Owners in Capital District region. More

A positive experience Robert Dawes was the salesperson I dealt with, and he deserves a TEN! He was knowledgeable, patient, and personable. He didn't push, and I believe h Robert Dawes was the salesperson I dealt with, and he deserves a TEN! He was knowledgeable, patient, and personable. He didn't push, and I believe he helped me make a good deal in a pleasant manner. More

Great Worked with Robert Martino at Lia Honda to purchase my new CRV painless. Great experience very knowledgeable and efficient was in and out in a couple Worked with Robert Martino at Lia Honda to purchase my new CRV painless. Great experience very knowledgeable and efficient was in and out in a couple of hours with my new car More

Good,Honest People Still Exist I wrote about buying a car on 02/12/16. The deal went horribly. I left thinking I had features in the car I didn't have. I ended up in the hospital ov I wrote about buying a car on 02/12/16. The deal went horribly. I left thinking I had features in the car I didn't have. I ended up in the hospital over the weekend due to Cancer n the stress of that day. I returned to the dealership on Monday. I met with Thomas Burns and another person. They sat down with us n we talked about everything. Mr. Thomas Burns upgraded the car. He gave me every feature I originally thought I bought. He walked me through every step n taught me how to use the features. I left so Happy. I feel they're still Good ppl on this earth. The car is a Valentine's gift. My soon to be husband has been watching my health decline n wanted to see me In a good car with all the features that make life easier n Happy for me. I now navigate anywhere I need to go. I use the mirrors that show me the blind spots. I don't even want to rush home. I sit in the car n listen to music from my IPhone. I never thought they were going to do this n not charge me a Penny. Everyday I feel worst and a lot of Pain but when I'm in this car singing from Spanish Love songs to Rap, forget my pain n worries. Since my Parents are from Puerto Rico n I grew up in an African American Community n I spent most my life in NYC. Now I've been up here some twenty years. After I told him I grew up in the Projects in Brooklyn, New York. Then when he plugged in my phone and country music was ok my phone ( Don't Laugh At Me) he looked at me n asked," you listen to Country Music???". I laughed n said oh Yeah. From the Projects in the Brownsville section of Brooklyn to Country Music. I still see the look on his face. You see I've had a rough life n not too many kind ppl along my way. I'm so Happy. I feel someone cared and money was not the objective here. I will definitely recommend shopping here. Thank You, Mr. Thomas Burns. He told me I should just have is one worry and that's f Fighting Breast Cancer n scarscoidosis. I'm taking his advice. I'm not worrying about anything. Yesterday after I left Happy in my new car, I got home to the news that a childhood friend just lost his battle with cancer. I may not win my fight n that's o.k. I just want others to help me to be free to focus on my fight. Mr. Burns did that for me. It's called Honest Business and that's the Best Business. Sincerely, Linda and Steven More

Excellent customer service I have purchased three vehicles at Lia Honda in Albany. My most recent purchase is a 2016 CR-V which I am very happy with. My salesperson for all th I have purchased three vehicles at Lia Honda in Albany. My most recent purchase is a 2016 CR-V which I am very happy with. My salesperson for all three purchases was Rob Dawes. Rob is professional, trustworthy and honest in addition to being very knowledgeable. Rob makes the entire purchase process worry free. Rob takes the time to explain all of the features of your new car and even sets up your bluetooth for you. As I leave the dealership in my new car I feel confident and happy with my new vehicle. Thank you Rob Dawes and Lia Honda for your continued expertise and excellent customer service. More

Experience went from bad to worse When we first arrived on the lot and asked to see the Odyssey trim levels we were looking for, the salesperson did not know the difference between the When we first arrived on the lot and asked to see the Odyssey trim levels we were looking for, the salesperson did not know the difference between the trim levels, and - when showing us one of the vans - clearly did not know the features. We thought this was a poor first impression, but came back the next day to negotiate pricing. The new salesperson was extremely pushy, did not listen to me, and I had to "stop" him several times from completing the sale, when I made it clear up front that I was not ready to commit just yet. Although other Honda dealerships expected a lot less, he required me to leave a $7000 deposit (refundable) just to hold the van that we were considering. We wound up purchasing our new Odyssey from another dealership, and things got even worse when I came back to Lia. One of the managers angrily scolded me for not buying the car when I politely asked for my refund, and told me to wait. A credit card transaction that should've taken 5 minutes took over an hour, and only because I followed up with the staff a few times to ask what was taking so long. At one point, the manager sneered at me and commented, "Since you took so much of our time, you're just going to have to wait." At that point I spoke up and told him that not only was the customer service horrible, I specifically told the salesperson NOT to prep this van or go forward with the sale. He didn't listen to me, and now I was being reprimanded for his poor salesmanship. Even after this, it still took another 20 minutes to finish my credit card refund. I would not send anyone that I care about to Lia Honda, and would strongly suggest other local Honda dealerships instead. More