Lexus of Winter Park

I’ve never had a sales person look at me when I asked a question and say “Why does that matter?” Until today...I asked Omar, “how long has this used car been on the lot?” And THAT was his response.. It is question and say “Why does that matter?” Until today...I asked Omar, “how long has this used car been on the lot?” And THAT was his response.. It is SAD that a sales manager has a response like that to a potential customer. Omar will never get my business again. And little does he know, my wife and I will be buying a Lexus NX in the very near future. Good thing there are other Lexus dealers in the area. You never know who you’re with, so don’t treat them like they don’t matter. Every question is important, act like it. More

Friendly, helpful... great communication... everyone was friendly and safe. we reached a fair negotiation and got the price we wanted for our car. This is the second time we have visited this dyler and it friendly and safe. we reached a fair negotiation and got the price we wanted for our car. This is the second time we have visited this dyler and it is definitely the best in and around Central Florida ... More

Fabulous experience. Charles is top-notch - professional, personable, knowledgeable. We were in and out the door in 2 hours. Don't buy from anyone else! personable, knowledgeable. We were in and out the door in 2 hours. Don't buy from anyone else! More

I bought my Lexus a few years ago from Charles Ream. I love my car and when it’s time to buy another, I’m calling Charles. His follow up has been superb. love my car and when it’s time to buy another, I’m calling Charles. His follow up has been superb. More

Everything was perfect, the car, delivery, the attention, the explanation. I am so happy and thankful with the service that I received. Thank you Charles! the explanation. I am so happy and thankful with the service that I received. Thank you Charles! More

Charles is a very professional salesman. He was always available to answer all questions. He worked with me to get a lease plan that met my financial goals available to answer all questions. He worked with me to get a lease plan that met my financial goals More

Absolutely amazing experience! They were so kind and helpful through out the entire process! Charles is now our FAMILY salesman and was just was a joy to meet. Not only has he sold my mom and dad a car, helpful through out the entire process! Charles is now our FAMILY salesman and was just was a joy to meet. Not only has he sold my mom and dad a car, but now me too! Thank you so much! More

Charles was helpful in offering welcoming insight to a possible purchase.. friendly personality, keeping his word with every step.. Thank you for your honest professionalism. possible purchase.. friendly personality, keeping his word with every step.. Thank you for your honest professionalism. More

Charles was amazing , kept in touch with me He beyond knowledgeable & friendly, Took plenty of time to make me feel as comfortable with the LX as possible knowledgeable & friendly, Took plenty of time to make me feel as comfortable with the LX as possible More

I have bought many cars over the years at dealerships all over and this was by far THE BEST experience I have ever had at a dealership. I shopped a ton before deciding on a Lexus and I even was set on buying over and this was by far THE BEST experience I have ever had at a dealership. I shopped a ton before deciding on a Lexus and I even was set on buying an Acura. I had an appointment at Acura put a deposit down on the car everything but the service at Autonation Acura was horrible the worst possible service I have ever experienced and the sales guy could not be bothered and the sales manager was pushy and down right rude. And that really deterred me from feeling like I was making a good decision with Acura. When you are buying a luxury vehicle service is EVERYTHING. I decided the night I was suppose to go to Acura to skip the appointment and go to Lexus. After I had been to Mercedes, BMW, Infiniti, Audi and Acura. I went to Lexus of WP 20 minutes before they closed on a Friday night. Sales men were NOT waiting outside like vultures (I HATE THAT). They were super kind the minute I walked in the door L greeted me super nice and asked me what I was looking for it was pouring he ran out in the rain to pull up the RX350 into the showroom so I wouldn't get wet. He then was VERY informative showed me everything about the car incredibly knowledgeable. I test drove it and fell in love. I then met Chanlin who I believe was an Angel from Heaven he really made the entire deal possible. I gave him what Acura was doing for me and not only did he match the deal they gave me he BEAT IT!!!! I got 0% interest and a great deal on not only the RX350 but my trade! There wasn't any crazy back and forth it was simple clean cut and dry and they gave me their best deal. I was totally impressed how honest and straight forward they were as most car sales men are known to be shady! Not Chanlin and L they were some of the nicest guys I have ever met. We then went back the next day to the dealership and were only there an hour and a half it was seamless and enjoyable! And they even put a big red bow on my new car. This is Disney service with deals and rates that just can't be beat! We were once an Acura family now we are a Lexus family! We will never buy a car anywhere else! Lexus of Winter Park knows what they are doing and even in the middle of a pandemic they were kind, concerned about safety first and made this experience one I will tell all my friends and family about. Even my husband said wow "What kind of sales guy helps you install a car seat and brings you a towel to wipe your sweat from installing it" I am telling you these guys are top notch! CHANLIN AND L ARE THE BEST!!!!!! I LOVE MY NEW LEXUS! STAY AWAY FROM AUTONATION ACURA IN SANFORD I STILL HAVE NOT GOTTEN MY DEPOSIT BACK AND I DID NOT NOT SIGN ANYTHING! THE MANAGER AND SALES GUY IS NOW IGNORING ME! GO TO LEXUS BETTER CARS AND WAY BETTER SERVICE! More