Lexus of Wichita - Service Center

Wichita always is professional when i have my LC serviced. The lounge is comfortable which i appreciate, especially the coffee and massage chairs. The service rep was pleasant. My one concern is serviced. The lounge is comfortable which i appreciate, especially the coffee and massage chairs. The service rep was pleasant. My one concern is that my LC,s brakes have really begun to squeak and I asked about it. He said the brakes are fine and that the rotors get residue which can cause this. I own multiple Lexus and Toyota vehicles, including a 2011 Tundra which I have driven the heck out of and have never had this brake squeal issue. It really really sucks to pull up to every stop light in this beautiful vehicle and have everyone look over and wonder what the heck is going on with my brakes. It’s legit embarrassing. I know from other LC owners that this is a very common issue. Lexus needs to make this issue go away.i drive an hour to have this vehicle serviced and At this point I’m going to probably look for a different service vendor to do my maintenance and hopefully earn my dollars. Very frustrated as this issue ruins the LC experience. More

Courtesy, waiting area, video of maintenance, promptness, and quality. It is a Positive experience for me. and quality. It is a Positive experience for me. More

James did an amazing job and communicated what was needed clearly and with great detail. He was able to answer every question and I appreciate his attention to detail. clearly and with great detail. He was able to answer every question and I appreciate his attention to detail. More

The fellow who helped me was professional and so very helpful. He exp[lained all the details very well helpful. He exp[lained all the details very well More

Service I took my RX to Lexus of Wichita on 02/14/2020 at 8:15 AM, for oil and filter change, 30,000 miles service. My adviser was Rachel and she was super e I took my RX to Lexus of Wichita on 02/14/2020 at 8:15 AM, for oil and filter change, 30,000 miles service. My adviser was Rachel and she was super efficient and professional. My previous experience with a different adviser was awful! but this time, Rachel really exceeded my expectations.. She went over every detail including possible recalls my car could need. She called me when it was ready and is because of her that I will take my car again to your place for any service. Rachel is very kind and diligent, SHE IS THE BEST!! She deserves a 5+ in my book. :) More

Best dealership service ever. Never had a service experience this good before. Service rep Anthony Boyle went out of his way to get me back on the road in an hour, for an unbeliev Never had a service experience this good before. Service rep Anthony Boyle went out of his way to get me back on the road in an hour, for an unbelievable fair price. Saved me hundreds of dollars and hours of time. I had been on the road for days an was looking sloppy and road weary but I was still treated like a valued guest here. More

5 Star Service I recently took delivery on my second Lexus and both were through John Kennedy as the sales representative. He was well informed, courteous and atten I recently took delivery on my second Lexus and both were through John Kennedy as the sales representative. He was well informed, courteous and attentive to my needs. After the sale my interactions on finalizing details were very positive and subsequent requests for service equally pleasant and enjoyable. I give John and the dealership 5 stars for the entire experience! If you are thinking about trading cars, I would suggest Lexus, a great product and ask for John Kennedy- he will treat you right!! Bob Heath More

Lexus Always love going to lexus for my free car washes.. Its a must to get starbucks while im there and visit with ally and alex and alicia in service is g Always love going to lexus for my free car washes.. Its a must to get starbucks while im there and visit with ally and alex and alicia in service is great.. More

Left 2 msgs asking about car's status.None returned.Finally went there, Very rude srvcmgr-annoyed& seemed easily angered. So we left. Very uncomfortable. returned.Finally went there, Very rude srvcmgr-annoyed& seemed easily angered. So we left. Very uncomfortable. More

We just returned from a trip to Hawaii and once again used the complimentary airport shuttle service. We began using this service when 1st offered several years ago and continue to be amazingly pleased used the complimentary airport shuttle service. We began using this service when 1st offered several years ago and continue to be amazingly pleased at how professional everyone in this team conducts their business. The shuttle drivers are always polite and timely. The system seems to operate fluidly. We try to combine a plane trip with service to our Lexus so it is doubly convenient. Thanks to all for offering this outstanding customer perk. Pat and Terry Duncan More