Lexus of Wichita

Don't Count on Walser to do the right thing! We worked with Walser Lexus to have our 2004 SC430 moved via transport from Wichita to Overland Park. This car has only 8,800 miles & while I can't sa We worked with Walser Lexus to have our 2004 SC430 moved via transport from Wichita to Overland Park. This car has only 8,800 miles & while I can't say it was in flawless shape it was pretty darn close & was spotlessly clean @ drop-off. Walser completely mishandled the custody transfer of our car. No Lexus employee walked the car & signed off on any potential damage prior to the transport company taking the vehicle (this would be similar to renting a rental car & not verifying damage that previously existed @ the time of rental) & then allowed the transport company to take our car LATE IN THE EVENING OFF WALSER'S PROPERTY. Our car was driven on dirt/gravel roads & stored outside, overnight @ the transport company's lot. We had been told by Walser that the car would be stored inside prior to loading & were never told that the car would be leaving their property prior to loading. Walser could not find the bill of lading that was supposedly left by the transport company the next morning (8/2) that should have indicated any existing damage @ origin. (WE DON'T BELIEVE THAT A BILL OF LADING SHOWING THE EXTENSIVE DAMAGE OBSERVED WHEN CAR WAS RECEIVED @ DESTINATION WAS PRODUCED @ THE TIME OF TRANSPORT COMPANY PICKUP ON 8/1) This should have been a huge red flag to Walser that something wasn't right with this situation yet Walser didn't immediately request a copy of the bill of lading & no bill of lading was requested by Walser from the transport company for 12 days. Is this the normal process for the way Walser would handle this situation for another vehicle in their possession? If so they have an incredibly bad process in place that is not up to industry standards. If not then why was our vehicle being treated with a lower standard of care than the normal Walser process? We have been told by Walser that they were "doing us a favor" by setting up the transport of our vehicle. Our response was that we have been long time loyal Lexus owners & would hope that they would want to provide this service to retain our business but that in any event this did not relieve Walser of the obligation to use reasonable care & good business practice while they were the responsible party in the chain of custody of our car. When the transport company dropped our car off the next evening it was filthy with paint chips & scratches. NO bill of lading from origin was provided @ destination. (Re rental car example: we should have been given a copy of the original bill of lading created @ the Walser complex on 8/1 to inspect for any damage @ destination & then compare to damage that was previously indicated) We have requested security footage of our car being inspected by the transport company which should also show the bill of lading being left somewhere @ the dealership but have been informed by Walser that there were no security cameras in that area..this is a brand new state of the art dealership so no security footage...WE DON'T BELIEVE THEM! If this is actually the case then why would they have parked our vehicle for a late evening after hours pick up in an area with no security camera coverage???? A true test of someone's character or in this case a dealer's character is how they will handle a situation when things don't go as expected. This is incredibly important since typically over the life span of owning of vehicle there will be situations that occur where you are counting on your dealership to behave in a fair & honorable manner. We firmly believe that the prior ownership team of Scholfield Lexus, made up of long time Wichita families would have never handled our situation so poorly & treated a long time, loyal customer so badly. Instead Scholfield management would have acknowledged that there had been serious mistakes made on their part & they would have done all that they could do to make things right. BUYERS BEWARE OF DOING BUSINESS WITH WALSER. We will NEVER DO BUSINESS WITH WALSER AGAIN!!!!!! More

Great experience! Had a great experience at Walser Lexus! Corey Barscewski did an awesome job at accommodating my needs and Allen Rupp was great at making sure everythi Had a great experience at Walser Lexus! Corey Barscewski did an awesome job at accommodating my needs and Allen Rupp was great at making sure everything went smooth. More

Not Good From start to finish, this experience has been unpleasant. Felt hurried through purchase and then after buying, Lexus certified to get a special car, From start to finish, this experience has been unpleasant. Felt hurried through purchase and then after buying, Lexus certified to get a special car, within 3 weeks I was having brake problems only to find out brake rotors were rested and needed replaced. Now, how did that get past a 161 point inspection? Service was poor experience. More

Incredible dealership Everything about Lexus of Wichita is seamless. Vy made buying our car easy and painless. He understood all our needs and met them. I will recommend hi Everything about Lexus of Wichita is seamless. Vy made buying our car easy and painless. He understood all our needs and met them. I will recommend him to all our friends. The service department is also wonderful - helpful and fast. More