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Lexus of Wesley Chapel - Service Center
Wesley Chapel, FL
574 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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574 Reviews of Lexus of Wesley Chapel - Service Center
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August 07, 2024
I would like to say how much I appreciated the excellent service and treatment today by service advisor #500338 Michael Howell. He was very kind, professional and considerate of my situation today. I look service and treatment today by service advisor #500338 Michael Howell. He was very kind, professional and considerate of my situation today. I look forward to seeing him on my next visit. More
by Sharon Cordner
Employees Worked With
June 23, 2024
Four cars in 3 years should say how much I love Lexus of Wesley Chapel and Tim Smith. Tim makes your store unbeatable. Thank you. Wesley Chapel and Tim Smith. Tim makes your store unbeatable. Thank you. More
by ronlin11
May 04, 2024
Excellent costumer service and recommend this Lexus dealer service and I give my Service Advisors five star dealer service and I give my Service Advisors five star More
by Sabreen Mustafa’s
Employees Worked With
February 15, 2024
I went in for an oil change and left with a new car! Lexus of Wesley Chapel is a magical place that transports their clients into a level of customer service excellence that rarely exists. This is my Lexus of Wesley Chapel is a magical place that transports their clients into a level of customer service excellence that rarely exists. This is my second purchase with Tim Smith ⭐️⭐️⭐️⭐️⭐️. As a professional whose livelihood is commission based, I have never once felt like just another number, actually, quite the opposite. He diligently worked through the numbers with me to ensure that it was a sound purchase that met my needs. His memory around the small details is impeccable, lending further to his credibility and overall integrity. You won’t go wrong partnering with Tim Smith in sales and Bobby King in service, two of the many fantastic people that make up the Lexus of Wesley Chapel family! More
by chaddickmom
January 21, 2024
Tiffany is very knowledgeable, friendly and efficient. She is extremely customer focused. She is an asset to the organization. I highly recommend her She is extremely customer focused. She is an asset to the organization. I highly recommend her More
by bert1700
September 22, 2023
Really had a five-star experience at Wesley Chapel Lexus and my salesman Franceoa Soliman. Really surprised at how quick we were able to complete the purchase and I got to drive my new car home! (I did not and my salesman Franceoa Soliman. Really surprised at how quick we were able to complete the purchase and I got to drive my new car home! (I did not lie when I told my wife I was taking the old car in for service and tire rotation!!) More
by Phoenix22
Employees Worked With
July 11, 2023
In for service an hour early at 11 am. Told to wait in seating area and a service tech would be with me in a few minutes. At 2 pm, still waiting for service tech. and my loaner. Car in for Told to wait in seating area and a service tech would be with me in a few minutes. At 2 pm, still waiting for service tech. and my loaner. Car in for mud flap install and paint touch up.. Finally a person noticed that I was waiting and asked me what I was there for. Explained, and had loaner 30 minutes later. End result, paint touch up was worse than not having it done at all, and mudflaps have screw sticking out. Not a good way to treat a new customer on their first service visit. More
by Mike D.
Employees Worked With
June 25, 2023
Charles is amazing! He is a one of a kind genuine person! He provides an experience like no other. I've bought many cars in the past from many dealerships, and here at L He is a one of a kind genuine person! He provides an experience like no other. I've bought many cars in the past from many dealerships, and here at Lexus of Wesley Chapel, they truly, well Charles, makes you feel like family. He goes above and beyond in literally all aspects of the car buying experience, paperwork experience (which everyone hates) and the congratulatory experience at the end of your journey before driving off the lot. I won't be shopping anywhere else. Matter of fact I've now bought 2 cars from Charles all under 30 months time, and 2 for a family member. I can't speak for the rest of the sales men and women but this dealership and Charles goes above and beyond your expectations! Definitely recommend them. More
by Simon1640
June 10, 2023
The sales part is fine. But the service area doesn't follow instructions from the customer with regard to car washes. I have been going on every Saturday morning for months. But the service area doesn't follow instructions from the customer with regard to car washes. I have been going on every Saturday morning for months. I give the same simple instructions. Take my car through the car wash. Do not stop at the drying bay. Bring it right back soaking wet. I like to dry it myself. I also tell them not to touch any controls. Many times they stop at the bay after I told them not to.. Many times they mess with my controls. The workers in the bay are on their phones instead of working promptly, while leaving car engines on. Gas is expensive. They should change car wash policies and allow customers to drive their own cars through the car wash. More
by Rosasr20
Employees Worked With
Car Wash workers/detail
May 24, 2023
I trust the service department and am totally impressed with their honesty and integrity- great job. Took my car in thinking I needed major work because local car chain told me I needed front and rear bal with their honesty and integrity- great job. Took my car in thinking I needed major work because local car chain told me I needed front and rear ball joints Lexus found that I did not so I will only service my car here in the future. Lexus does not Upsell their service- I trust them completely. Growing up I was always under the impression to avoid dealer service because it was too expensive and they will always find something wrong - well, that myth is not true about Lexus of Wesley chapel. They are honest, dependable and have good prices on their service fees. Totally recommend them ! More
by angela_lutz
