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Lexus of Wesley Chapel

Wesley Chapel, FL

4.9
2,598 Reviews
At Lexus of Wesley Chapel, we take as much pride in our customer service as we do in our vehicles. When you arrive, we'll go the extra mile to make sure your experience at our dealership is beyond compare. Lexus of Wesley Chapel offers a car-buying experience like no other. We have a huge selection of cars, SUVs and crossovers, and we provide elite customer service and world-class amenities. That's the Lexus of Wesley Chapel difference.
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5350 Eagleston Blvd

Wesley Chapel, FL

33544

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Showing 2,598 reviews

May 13, 2022

Nick was very helpful with working with me by text and email showing me options since I lived an hour away. Worked out a deal on one and only spent 1 hour at dealership wrapping up financing. Good experie More

by JoshLundblad
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nicholas Franceschelli
May 13, 2022

I researched not only vehicle alternatives, but dealership options for over a year before deciding on a Lexus and, this particular dealership. Despite the good reviews, I was still some what appreh More

by Eastnewyorker
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam Vassios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Franceoa Soliman
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 10, 2022

I'm writing this review because I am actually speechless at this point after my experience with Wesley Chapel today. I live out of state, and I've been having difficulty finding a fair deal on the new Lexus More

by Rune
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Simon Tickett
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 11, 2022 -

Lexus of Wesley Chapel responded

We are sorry that you are unhappy with our decision to not sell a vehicle so far out of our market during the current global inventory shortage. We are sure that your local dealers in California are having to make similar unpopular decisions concerning out of state deals. We do hope you ultimately find the vehicle that you are looking for and that, after reflecting on the issue, can understand why our priority has to be to our local customers first.

May 11, 2022 -

Rune responded

Unfortunately your response is a reflection of the poor service I received at Wesley Chapel, I do not live in California, a point I stressed repeatedly to the salesman I had contact with. I live in southern Nevada in a town called Las Vegas, where I have resided for the last 20 years. And in response to your second point the answer is actually no, although there is a marked scarcity of some makes and models, the very next day I was able to easily contact another out of state dealer, who was more than happy to allow me to initiate a deal on an ES350 F Sport, after which I received near zero dollar markup, and was offered not only to have the car delivered to my doorstep, but at a special rate offered to new car buyers for the transport. And so it is I, who hope that you can understand that the image your dealership is projecting by putting forth by having what can only be described as an unwelcoming attitude towards commerce that doesn't originate in Florida, will ultimately tarnish not only the reputation of your dealership and the Lexus brand name, but to some extent that of the great state of Florida as well. I would imagine most retailers all across Florida would be excited to promote Florida as a welcoming state for out of state consumers and tourists alike. I hope that ultimately that adopting a "you're not welcome here" position towards doing business benefits you, but I suspect that ultimately only the opposite will be true. We here in the Battle Born state wish you only the best, and please come visit us soon! we love to have you!!!!!

May 11, 2022 -

Lexus of Wesley Chapel responded

Congratulations on finding the car of your dreams (at a dealership in California); we wish you well!

May 10, 2022

Nick was so courteous and helpful every step of the way. Too many sales people are pushy and don’t listen to what I want, but Nick listened and I got the exact vehicle I came for. He was humble when he didn More

by murdoch_007
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam Vassios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nicholas Franceschelli
May 08, 2022

Tim Smith, awesome salesman and individual. You won't be disappointed. Lexus of wesley chapel, great and awesome people. I've never felt such love from people at a dealership as Lexus of Wesl More

by Tfeazell1969
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Vassios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bobby King
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 08, 2022

Nothing but the best service from Jonathan through the whole car buying experience! Lexus of Wesley Chapel is the place to go! More

by Shopsmallstuff@gmail.com
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Nicoletti
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 05, 2022

Nick was great Personal and very knowledgeable with our purchase. Followed up to see satisfied More

by Cliff.mitch
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nicholas Franceschelli
May 05, 2022

Nick was wonderful Knowledgeable, personable and straight forward. Made the purchase easy. Followed up after More

by Cliff.mitch
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Simon Tickett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carlos Vallejo, Nicholas Franceschelli
May 04, 2022

Reena Patel she is very warm, inviting helpful and knowledgeable. She is amazing! We bought a car with her and she got us exactly what we wanted. Like she said “this is the last stop”. It sure was the More

by jhodgee2
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Travis Moll
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amber Pluchino, Reena Patel
April 28, 2022

The service that I received at Wesley Chapel Lexus was phenomenal. Tim Smith is amazing! He listened to all my wants, needs, and questions and did not rush me. He made the whole car buying process super More

by Kscott
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chad Herd
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