Lexus of Wesley Chapel

Certified pre owned 2015 LX Our experience at Lexus of Wesley Chapel was fantastic! The service was top notch and Alex was very patient with us looking at different models to fit Our experience at Lexus of Wesley Chapel was fantastic! The service was top notch and Alex was very patient with us looking at different models to fit our needs. We will be back for future vehicle purchases. More

The epitome of exceptional service We have all experienced buying from, or talking to, car sales people on their “turf.” The majority of us would describe that experience as unpleasant We have all experienced buying from, or talking to, car sales people on their “turf.” The majority of us would describe that experience as unpleasant, pushy, and very frustrating. Lexus of Wesley Chapel and Alexandra Prado provide an experience that is 100% the antithesis of what you would expect, in the best possible way. Alexandra provided a personal and sincere investment in understanding me and my family’s unique needs and expectations. When it came to our questions about the vehicle, Alexandra had the answers without pause. We never felt pressured or misunderstood. Any unpleasantness we could have experienced was removed by Alexandra’s relatable nature and desire to help. We ended up not purchasing the vehicle due to personal reasons, but Alexandra kept in touch for an extra day to ensure her resources were exhausted for us. The level of quality care and consideration we experienced should be the new golden standard. More

Courteous and good service the service advisor is professional and courteous and the service was performed well and satisfactory. You guys are no less than ( I think it’s better the service advisor is professional and courteous and the service was performed well and satisfactory. You guys are no less than ( I think it’s better) Lexus of Tampa Bay. Keep up with your good work and service. Thumbs up. More

Best Customer Service Anywhere!! Completely stress free buying experience. No pressure at all. Everyone was super nice and treated us like good friends. Obviouslt Lexus of Wesley C Completely stress free buying experience. No pressure at all. Everyone was super nice and treated us like good friends. Obviouslt Lexus of Wesley Chapel trains their peope for excellence. We couldn’t be happier. More

Excellent customer service! Matt was very informative though-out the process and tried to explain the needs of my car and the best solutions possible. Although I did not come for Matt was very informative though-out the process and tried to explain the needs of my car and the best solutions possible. Although I did not come for service, just ended up needing it, he made sure we attended the most important and provide options for the rest. Also, the hospitality ladies were super nice and friendly! More

Great Service, Great Atmosphere! WOW! Service beyond my expectations! By far the best auto dealer service I have ever received quite possibly the best overall customer service experi WOW! Service beyond my expectations! By far the best auto dealer service I have ever received quite possibly the best overall customer service experience I have ever received. More

Unbelievably a stress free enjoyable experience. We were intent on not purchasing until a home up north which Is in escrow had closed. Our product expert, Chelsea Roberts was aware of this yet spent We were intent on not purchasing until a home up north which Is in escrow had closed. Our product expert, Chelsea Roberts was aware of this yet spent considerable time ensuring that all of our questions were answered and we viewed numerous vehicles. She also arranged for us to speak with the service manager regarding questions we had about hybrid versus gas only vehicle. We normally consider purchasing of vehicles a stressful experience. We never felt pressured to purchase immediately, but were so impressed with Chelsea and the arrest of the staff at Wesley Chapel that we ordered the RX350L that day. More

1st visit Service from the time I entered until the time I left was top notch! Jason was my service technician and provided excellent customer service. Thank y Service from the time I entered until the time I left was top notch! Jason was my service technician and provided excellent customer service. Thank you!!! More

Amazing! Stephanie Peppler was great! I will definitely ask for her again. She was able to get me in & out with a loaner vehicle! Everything was perfect 👌 Stephanie Peppler was great! I will definitely ask for her again. She was able to get me in & out with a loaner vehicle! Everything was perfect 👌 More

A++ Amazing Service I had such an amazing experience at Lexus of Wesley Chapel. I finally got around to dealing with the airbag recall and thought I would add an oil cha I had such an amazing experience at Lexus of Wesley Chapel. I finally got around to dealing with the airbag recall and thought I would add an oil change. From the first call to order a loaner, Megan was so welcoming. Parris dropped off a loaner at my work with the same enthusiasm. Later that same day, José dropped my car off washed and vacuumed, a bottle of water in the cup holder, with a full tank of gas! Your folks even buffed out a scratch my husband left in the door. Really over and above. Stephanie in service organized my visit and timed everything perfectly. She was a little embarrassed later that evening when she had to tell me they needed to come out and redo something. Before I could formulate a plan, she already offered to send a technician to me, fix the issue AND added a small service because of the inconvenience. Top notch service department. Can I rate more than 5 stars? I will spread the word! More