Lexus of Wesley Chapel

Excellent customer service! Matt was very informative though-out the process and tried to explain the needs of my car and the best solutions possible. Although I did not come for Matt was very informative though-out the process and tried to explain the needs of my car and the best solutions possible. Although I did not come for service, just ended up needing it, he made sure we attended the most important and provide options for the rest. Also, the hospitality ladies were super nice and friendly! More

Great Service, Great Atmosphere! WOW! Service beyond my expectations! By far the best auto dealer service I have ever received quite possibly the best overall customer service experi WOW! Service beyond my expectations! By far the best auto dealer service I have ever received quite possibly the best overall customer service experience I have ever received. More

Unbelievably a stress free enjoyable experience. We were intent on not purchasing until a home up north which Is in escrow had closed. Our product expert, Chelsea Roberts was aware of this yet spent We were intent on not purchasing until a home up north which Is in escrow had closed. Our product expert, Chelsea Roberts was aware of this yet spent considerable time ensuring that all of our questions were answered and we viewed numerous vehicles. She also arranged for us to speak with the service manager regarding questions we had about hybrid versus gas only vehicle. We normally consider purchasing of vehicles a stressful experience. We never felt pressured to purchase immediately, but were so impressed with Chelsea and the arrest of the staff at Wesley Chapel that we ordered the RX350L that day. More

1st visit Service from the time I entered until the time I left was top notch! Jason was my service technician and provided excellent customer service. Thank y Service from the time I entered until the time I left was top notch! Jason was my service technician and provided excellent customer service. Thank you!!! More

Amazing! Stephanie Peppler was great! I will definitely ask for her again. She was able to get me in & out with a loaner vehicle! Everything was perfect 👌 Stephanie Peppler was great! I will definitely ask for her again. She was able to get me in & out with a loaner vehicle! Everything was perfect 👌 More

A++ Amazing Service I had such an amazing experience at Lexus of Wesley Chapel. I finally got around to dealing with the airbag recall and thought I would add an oil cha I had such an amazing experience at Lexus of Wesley Chapel. I finally got around to dealing with the airbag recall and thought I would add an oil change. From the first call to order a loaner, Megan was so welcoming. Parris dropped off a loaner at my work with the same enthusiasm. Later that same day, José dropped my car off washed and vacuumed, a bottle of water in the cup holder, with a full tank of gas! Your folks even buffed out a scratch my husband left in the door. Really over and above. Stephanie in service organized my visit and timed everything perfectly. She was a little embarrassed later that evening when she had to tell me they needed to come out and redo something. Before I could formulate a plan, she already offered to send a technician to me, fix the issue AND added a small service because of the inconvenience. Top notch service department. Can I rate more than 5 stars? I will spread the word! More

Routine Maintenance My experience at this dealership was awesome! The customer service I received was second to none. I wholeheartedly recommend this particular dealershi My experience at this dealership was awesome! The customer service I received was second to none. I wholeheartedly recommend this particular dealership to everyone. Lastly, I’ve been a Lexus customer going 4 years, and plan to continue my relationship of business with Lexus. More

Best Lexus dealership ever! I’m a car guy and I care very much about the car I drive. When I found Lexus of Wesley Chapel I thought I had died and gone to heaven! What a bea I’m a car guy and I care very much about the car I drive. When I found Lexus of Wesley Chapel I thought I had died and gone to heaven! What a beautiful place.… And when they told me that my car would be finished in 59 minutes or less I was amazed. It was actually ready and 57 minutes so I had two more minutes to kill getting some fresh pastries coffee chocolate chip cookies and fresh fruit. Life is good! More

Outstanding customer experience . This dealership is the premier automotive dealership in the Tampa bay region. The building itself is like the Taj mahal . Every person I have encount This dealership is the premier automotive dealership in the Tampa bay region. The building itself is like the Taj mahal . Every person I have encountered in the 7 weeks since I have owned my 2018 ES 350 has treated me exceptionally well. I feel like I’m am at the Ritz Carlton or The Four Seasons each time I visit. I will be purchasing a second vehicle from them shortly. It is well worth the 15 minute drive from Carrollwood. More

Great service 1st service - experience was excellent - was given a tour of facility and treated like a valued customer. Would recommend this dealership without any 1st service - experience was excellent - was given a tour of facility and treated like a valued customer. Would recommend this dealership without any reservations. Thanks More