Lexus of Wesley Chapel

Best car buying experience ever!! Amazing staff from the Receptionist to the Finance Manager!!! They made my car buying process a breeze. I highly recommend my sales consultant, Alex P Amazing staff from the Receptionist to the Finance Manager!!! They made my car buying process a breeze. I highly recommend my sales consultant, Alex Prado. She made my experience painless and helped me get into my beautiful new car without spending hours there. Thank you Alex and Lexus of Wesley Chapel!! More

Best all around experience If you are looking to make a new purchase, or friendly place to service your car this is the place. Lexus of Wesley chapel is like no other dealership If you are looking to make a new purchase, or friendly place to service your car this is the place. Lexus of Wesley chapel is like no other dealership they make all the processes smooth comfortable and very enjoyable. This dealership is truly a service to the community. Thank you! More

Top of line experience. From the minute Tim started helping my family it was a joyous experience. Not only was Tim knowledgeable about the RX350 he was personal and so passio From the minute Tim started helping my family it was a joyous experience. Not only was Tim knowledgeable about the RX350 he was personal and so passionate about his love for Lexus’ products. My entire family was taken care of start to finish. Friendly staff, comfortable lounge and my son was always included. No Birmingham car experience here. Tim went above and beyond to deliver top of the line customer service. From working non stop to find the “perfect” car to arranging test drives and even making sure our pets would fit comfortably in the back. Hands down this purchase has been easy effortless and fun. A huge shout out to Tim for going beyond the typical car sales man route. He knocked it out of the park! More

Excellent service! Very helpful and friendly. Andrew and everyone at the Wesley Chapel Lexus dealership were wonderful to work with. Andrew made the process easy and handled everything smoothly an Andrew and everyone at the Wesley Chapel Lexus dealership were wonderful to work with. Andrew made the process easy and handled everything smoothly and promptly. This was my best car buying experience. More

1st Service on my Lexus 570. 10,000 miles service Matt was great! Originally scheduled for service on 5/26/18, I was able to drop my SUV off on 5/25 since I was in the area and got a loaner. My SUV Matt was great! Originally scheduled for service on 5/26/18, I was able to drop my SUV off on 5/25 since I was in the area and got a loaner. My SUV was done sat and Matt even had it washed again, because he was not satisfied with the appearance. When I picked up the SUV, it looked great! I am definitely coming back to Lexus Wesley Chapel. More

We received more than we expected Being in the Service Business for over 50 years, my entire life , it has taught me how to teach people to serve the public. Meeting people and be Being in the Service Business for over 50 years, my entire life , it has taught me how to teach people to serve the public. Meeting people and being able to complete a transaction of this size can be very sensitive. Therefore, I would like to take this opportunity to share our experience regarding the excellent service we received from every person that we were in contact with during this selection process. Selecting a vehicle today is far more involved than it was in 2012 when we purchased our last new vehicle. The entrance to the showroom was very pleasant by the grandeur of the building itself, the smiles on the two people whom greeted me and opened and held the doors open the first time created a very good 1st impression. The first visit was me alone. We were engaged by one of the two and asked to have a water, pastry, a seat or to simply enjoy the showroom while a person would be directed to assist us. A man walked up to me with a pleasant smile and a happy face whom extended a hand and introduced himself as Bruno. We exchanged a few words and went to the parking lot to find a vehicle we could test drive. This was the very 1st time for me experiencing a Lexus. We were driving down route 56 and Bruno asked me where we lived, explaining that we were about 12 miles away to Zephyrhills; he suggested that we go and bring the vehicle to my wife and let her test drive, so we did.. She had a very bad cold and we were not able to test drive the vehicle as we expected so we ended the test early and went to the showroom. As always the question was asked what it would take for me to purchase that day, my response was a good price, so let's go and see what we can do. To make a long story short, we did not purchase that day, we came back once or twice and test drove a couple of different vehicles and still were unsure of what we wanted, Bruno was excellent, no pressure and a pleasant exchange while we left. A few days later I was in the area so I stopped by to see what was inventory was available. Bruno was with another client so Ii was introduced to Andrew, I quickly told him the priorities that we were looking for in a vehicle. He asked me to wait in the showroom and he left and a couple of minutes later he came back to me and stated that a car very similar to what I described had just been brought up to the showroom by the General Manager. The GM stated someone was looking at it, but if we wanted it, we could purchase it. Amazingly! We walked out and I got into the passenger side, Andrew into the drivers side and we discussed the many features that were included with this vehicle Several minutes later we decided to take it for a drive, Andrew started it and we were off, route 56 again, we were headed to our home to pick up Karen my wife of 39 years. Karen got in the car, Andrew stood outside and explained the features again while I brought my Service Yorkshire Silky Terrier in the house. Karen felt good this day, the cold was lingering, however she was ready to drive. We drove back to the showroom down route 54. We went inside, sat at a desk and reviewed pricing. The most amazing aspect of this purchase was the fact that my wife had been going through the web site and all the features and colors that were available. She brought over her PC and showed me a bright red interior, this caught her attention. We had test driven a RX Sport previously, but the red was mixed with a Black color which was appealing, but not like this. The next morning my wife awoke and I was gone. We had no plan of purchasing a vehicle that day. It is almost unbelievable, all the features that Karen had wanted were in this vehicle. We purchased the vehicle that day. We are grateful that we were treated so professionally especially when we had visited and not purchased a few times before. It was such an easy transaction, the credit manager was excellent, no making the price difficult, just a handshake and a thank you and we are now a very proud owner of a 2018 RX Sport Lexus. We are grateful, thank you. Peter S Redman Zephyrhills, FL. More

Awesome GS night Everyone in this dealership is on point. It was nice to see everyone so involved and willing to help. Our car buying expedience was top notch. It is Everyone in this dealership is on point. It was nice to see everyone so involved and willing to help. Our car buying expedience was top notch. It is very much like having a new car family arrive with the purchase of a very eligant and classy GS350. Many thanks to everyone!!! More

A/C problem fixed for low $$ Our A/C was giving us an error message on the display and would cut on and off randomly. We took it in because our normal shop who has done marvelous Our A/C was giving us an error message on the display and would cut on and off randomly. We took it in because our normal shop who has done marvelous work on the vehicle previously, did not have the proper diagnostic equipment. Turns out, it was just in need of a new battery! Very thankful for quick answer and great customer service. Just one thing...our radio lost all of our stations. Previously, at other dealerships, they made a note of those and re-programmed once the new battery was installed. Minor annoyance, but... More

Amazing Kostas and others were very helpful and knowledgeable about the Lexus vehicles. They had an answer to every question and helped reach a comfortable pr Kostas and others were very helpful and knowledgeable about the Lexus vehicles. They had an answer to every question and helped reach a comfortable price point. More

Great experience! I had a great experience purchasing my new car at Lexus of Wesley Chapel. The showroom is beautiful and the customer service was excellent. Working wi I had a great experience purchasing my new car at Lexus of Wesley Chapel. The showroom is beautiful and the customer service was excellent. Working with Andrew was a pleasure. Can’t wait to send my friends here! (I love my car too!) More