Lexus of Wesley Chapel

Amazing I had my RX 350 serviced yesterday as I always do with Bobby King. Bobby is always Professional & Amazing. Every time I visit your dealership it’s so I had my RX 350 serviced yesterday as I always do with Bobby King. Bobby is always Professional & Amazing. Every time I visit your dealership it’s so Beautiful, Clean & Spectacular. Excellent amenities and the most amazing customer service and Customer service experience anywhere. Thank you so much for your excellence. Thank you for your Excellence & Great Service. Even the General Manager Randy Newbold came over & said hello to make sure everything was exceptional. When My Vehicle was ready it was in the delivery area all shined up with 2 bottles of water for my wife & I. What an Amazing Dealership😀 More

Excellent service 100 % professional top notch From the time i called and talked to Justin in parts then my service advisor Chris and the nice gentleman who greeted me named Alan; everything with m From the time i called and talked to Justin in parts then my service advisor Chris and the nice gentleman who greeted me named Alan; everything with my experience was fabulous. Chris kept me informed, called me back many times to answer my questions, kept me informed all day.long on the status of the repairs. CHRIS IS EXCELLENT and Justin was most helpful too. I had given up on working with a lexus service dept after so many bad experiences at lexus of tampabay. Now I had a reason to keep visiting lexus for my services. More

Nightmare experience The experience started on a positive note, the dealership was willing to negotiate a deal vz others I had visited. However, once the car was purcha The experience started on a positive note, the dealership was willing to negotiate a deal vz others I had visited. However, once the car was purchased I had to chase them to get my paperwork on the deal, the car was missing parts I was promised at time of purchase. Again, I had to chase the Sales rep to obtain them, and couldn't get them to answer their phone. I asked the finance person to send me follow up information, had to email them 4x before I received incomplete information. An issue arose 5 days after the sale, and they requested information from me to resolve. I called the sales rep and financer neither would pick up their phone, left me to navigate getting situation fixed. No help at all. The whole experience has left a bad taste, and I would not recommend anyone to their location. More

No Pressure Started our quest for a new car in September but due to some health problems we had to cancel our appointment. I was surprised that Johnny Millaway r Started our quest for a new car in September but due to some health problems we had to cancel our appointment. I was surprised that Johnny Millaway respected out postponement and did not pressure us. when we were ready to resume we made and appointment and purchased our car on the first visit. The experience was pleasant. He is a first class salesman and a pleasure to deal with John and Rose Fogelman More

Lexus of Wesley Chapel has the BEST Service! In for my RX350 60k mile service. This dealer is the best. My service manager, Heath Bradburn, greeted me right away and was very thorough in reviewi In for my RX350 60k mile service. This dealer is the best. My service manager, Heath Bradburn, greeted me right away and was very thorough in reviewing and discussing my service needs. Heath explains everything in plain terms, while making you very comfortable while you wait. The technician, Kyle Hyer, serviced my Vehicle today and did a thorough check out. I love this dealership! It is easily accessible and state of the art. Everyone is friendly, knowledgeable, and helpful. If you want best in class sales and service give Lexus of Wesley Chapel a try. More

Excellent Staff are wonderful. The best experience dealing with any staff member at wesley chapel lexus. They all made me feel welcomed and made things easy an Staff are wonderful. The best experience dealing with any staff member at wesley chapel lexus. They all made me feel welcomed and made things easy and smooth More

Great service and professionalism My service was timely and I never had so many personnel say hi and how are you as they passed by the positive attitude and friendliness is outstandin My service was timely and I never had so many personnel say hi and how are you as they passed by the positive attitude and friendliness is outstanding. More

Excellent service I came in for checking low pressure in my tire. Apparently I had a nail in the tire. Jason accommodated all my needs even it was after hours. Explaine I came in for checking low pressure in my tire. Apparently I had a nail in the tire. Jason accommodated all my needs even it was after hours. Explained and gave different options for fixing the problem. I was not rushed and had very good experience in this dealership as a first time customer. Thank you very much Jason and everyone who worked on my car. More

LS 500 F Sport Mr. Sharp assisted me with checking out a vehicle I was interested in. We began with a test drive. Then going over safety features and accessories. Mr. Sharp assisted me with checking out a vehicle I was interested in. We began with a test drive. Then going over safety features and accessories. He showed me the dealership in detail. We discussed trade-in value for my 2016 GS350. Mia helped me with financing and trade-in of my GS350 and I took ownership of a new 2018 LS500 F sport. Thank you. More

Amazing! Mr. Bruno Santelli is extremely kind, helpful and well-versed. He was very instrumental in bringing closure to the deal and he worked diligently. He m Mr. Bruno Santelli is extremely kind, helpful and well-versed. He was very instrumental in bringing closure to the deal and he worked diligently. He made my entire family feel very comfortable and happy. There was no pressure to close but it was too much of a good deal to pass up. If you are in the market for a Lexus go see Bruno he's one of the best of the best. More