Lexus of Wesley Chapel

Great experience Most excellent car buying experience I have had. Nick and Johnny were awesome and extremely compassionate given the circumstances. I have been a Merce Most excellent car buying experience I have had. Nick and Johnny were awesome and extremely compassionate given the circumstances. I have been a Mercedes Benz customer for the better part of my adult life and I never imagined that anyone would outclass them until I met Johnny Millaway and his manager Nick. This was a painless and amazing experience that will keep me coming back again and again... More

Exceptional Lack of INTEGRITY!! Tim Smith, You should be ashamed of yourself!! I can’t believe I trusted you. In hindsight your somber face and overall attitude while sitting next to Tim Smith, You should be ashamed of yourself!! I can’t believe I trusted you. In hindsight your somber face and overall attitude while sitting next to me in my newly leased vehicle spoke volumes! I should’ve known right then and there I had been deceived! Now with full understanding I was naive in trusting you, absolutely disgusts me. BUYER BEWARE! Unfortunately, I got a letter from Lexus Financial Services that my contract was being amended due to blank spaces that were omitted at the lease signing. Not what was agreed upon! After immediately contacting you, I was once again deceived. You clearly lacked the integrity and intestinal fortitude to do the right thing! Shameful. More

5,000 mile Check up This was our first 5,000 check up on our new 2018 Lexus 350 ES. Jason Archbell was our coordinator. He was very thorough, professional & polite. He This was our first 5,000 check up on our new 2018 Lexus 350 ES. Jason Archbell was our coordinator. He was very thorough, professional & polite. He also arranged for a stain to be removed from the inside of the car that our dealer in Illinois missed. He also arranged the IT assistance. We were very impressed by the dealership, the wait & food area, the IT Technician was terrific, very knowledgeable & polite. He solved our problem with the IPhone, installed Pandora music & GPS instruction. He solved a lot of our IT problems. We will continue to come for service at Wesley Chapel & hope the great service continues. More

Seamless service Our service manager Jason Archbell was great & everyone we came in contact with was very personable. The facility , Wesley Chapel, was spotless & beau Our service manager Jason Archbell was great & everyone we came in contact with was very personable. The facility , Wesley Chapel, was spotless & beautiful inside & out. Of course we were able to use a new vehicle while ours was in service. Jason was in constant contact with us. We moved to Florida recently & were definitely impressed w/the whole operation. We would definitely go back for any future service. More

First service experience I had had a great experience with Lexus of Wesley Chapel. Thank you Matt Schronce for making my first service experience so easy. This is my first lea I had had a great experience with Lexus of Wesley Chapel. Thank you Matt Schronce for making my first service experience so easy. This is my first lease from Lexus of Wesley Chapel. So far the level of professionalism has been top notch all the way around. More

AMAZING JOHNNY MILLAWAY THE SALESMAN AND MIA FRERM FROM FINANCE TWO OF THE BEST IVE EVER COME ACROSS .I BOUGHT A LOT OF CARS OVER THE YEARS NEVER HAD A MORE JOHNNY MILLAWAY THE SALESMAN AND MIA FRERM FROM FINANCE TWO OF THE BEST IVE EVER COME ACROSS .I BOUGHT A LOT OF CARS OVER THE YEARS NEVER HAD A MORE PLEASANT EXPERIENCE AS THIS ILL BE BACK AS WELL AS EVERYONE I CAN SEND THERE.DROVE 70 MILES ONE WAY AND IT WAS WELL WORTH IT!!!!! More

Service I drove in the service line at 10:45 .I had a 11:00 appointment.Everyone was professional , courteous and the representative handle me with respect an I drove in the service line at 10:45 .I had a 11:00 appointment.Everyone was professional , courteous and the representative handle me with respect and in a timely manner. I give everyone that I came in contact with a 10. Starting with the French gentleman that greeted me. The representative that did the paperwork . The 2 ladies that serve me at the snack bar and the Jamaican gentleman that showed me to my car.The atmosphere was calm . The place was clean and the bathrooms were all clean. 10 for the environmental service person. More

Overall great experience! Overall great experience. Great customer service from the minute we pulled into the lot. Finance should have done a better job at explaining docs and Overall great experience. Great customer service from the minute we pulled into the lot. Finance should have done a better job at explaining docs and price breakdown. More

Better than others First visit 50% Second visit, much better They should have made the deal the first time I was there Johnny & Hal saved the deal Tks First visit 50% Second visit, much better They should have made the deal the first time I was there Johnny & Hal saved the deal Tks More

Get yourself to Lexus Wesley Chapel Lexus Wesley Chapel is a much needed breath of fresh air in the car sales and service industry! The facility is top-notch beautiful and we were gree Lexus Wesley Chapel is a much needed breath of fresh air in the car sales and service industry! The facility is top-notch beautiful and we were greeted by a friendly staff without being hounded. We were able to look around at their vast selection of both new and used cars at our leisure and when we were approached, it was in a genuine and professional manner. We decided to purchase after our second visit and the entire experience was great. Johnny Millaway sold us our RX350 and was a fantastic guy to work with. More