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Lexus of Wesley Chapel

Wesley Chapel, FL

4.9
2,476 Reviews
At Lexus of Wesley Chapel, we take as much pride in our customer service as we do in our vehicles. When you arrive, we'll go the extra mile to make sure your experience at our dealership is beyond compare. Lexus of Wesley Chapel offers a car-buying experience like no other. We have a huge selection of cars, SUVs and crossovers, and we provide elite customer service and world-class amenities. That's the Lexus of Wesley Chapel difference.
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5350 Eagleston Blvd

Wesley Chapel, FL

33544

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Showing 2,476 reviews

May 26, 2020

High quality sales process & service experience. Other than a little back & forth, our overall experience was great. Dealership is well run, very warm and welcoming. More

by KKJ
Recommend Dealer
Yes
Employees Worked With
Charles Calise
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jacob Rocha
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Randy Newbold, Chad Herd
May 26, 2020

Wonderful and customer friendly. Comfortable surroundings, bright and welcoming. I was very pleased with the customer service both in the car care and the waiting area. More

by roblynmc
Recommend Dealer
Yes
Employees Worked With
Forrest Browne
May 26, 2020

It’s always a pleasure visiting the service department at Lexus of Wesley Chapel. The staff is professional, cordial and efficient. Forrest Browne is excellent. More

by maribel.gonz2008
Recommend Dealer
Yes
Employees Worked With
Forrest Browne
May 25, 2020

John Nicoletti and Adam did a great job answering all of our questions and providing excellent customer service. We’ll certainly recommend Lexus based on our experience. More

by Donna Alvarez
Recommend Dealer
Yes
Employees Worked With
Adam Vassios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Nicoletti
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 25, 2020

Incredibly professional, easy to work with! Quick, painless car purchase! This was a great experience for my daughter with her first buying experience! Thank you! More

by Happy customer
Recommend Dealer
Yes
Employees Worked With
Adam Vassios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Seymour Wright
May 23, 2020

I took my car in for maintenance. They took me right in. Service advisor Bobby King was very friendly and helpful. Wait time was reasonable. More

by maylau8179
Recommend Dealer
Yes
Employees Worked With
Bobby King
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 22, 2020

The sales staff was incredibly patient and attuned to exactly what we were looking for. Following our decision they worked literally the entire day to help us finalize our plans and went out of their way More

by Jrcrow
Recommend Dealer
Yes
Employees Worked With
Alexandra (Alex) Prado, Chad Herd
May 21, 2020

I cannot begin to express the treatment I have received from my sales representative Parsa, he is professional in every way, owns up to his words and really made me feel satisfied and that was what he care More

by tavymm1
Recommend Dealer
Yes
Employees Worked With
Adam Vassios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Parsa Haghi
May 20, 2020

Service is excellent. Was really pleased that they were able to arrange a loaner so I could avoid two long trips during the virus period. More

by S Freedman
Recommend Dealer
Yes
Employees Worked With
Forrest Browne
May 19, 2020

Absolute worst car shopping experience I have ever experienced. Least accomodating business in Tampa Bay. Unwilling to provide an offsite test drive of a preowned vehicle. Unwilling to take a deposi More

by Disappointed
Recommend Dealer
No
Employees Worked With
Johnny Millaway
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 21, 2020 -

Lexus of Wesley Chapel responded

We are truly sorry that you feel this way. Unfortunately, as with all our preowned vehicles, they are available for sale to the first person that is ready to agree to price and fully contract on the vehicle. We do not hold used cars with a deposit and, as you indicated, that was effectively communicated to you by the salesperson. We have plenty of financing options available through the lenders that we are affiliated with, however you insisted on trying to coordinate financing with your own lender. The associate provided you with several different extended service contract prices at your request, all of which you then took time to research. You also had a vehicle to "trade-in" which was at a service shop and wouldn't be accessible to you until Monday or Tuesday of this week. As with most other companies, we have had to make adjustments as to how we conduct business; in fact we now offer offsite deliveries and contracting for finalized deals. However we do not have the staffing infrastructure to take associates out of the store for off-site test drives and still be able to deliver a perfect guest experience for those customers who have taken the time to come in to the store. Our associate offered to try to coordinate a time to bring it out to you if he could, but even during the current COVID-19 situation, most of our customers come into the store. We are open almost 12 hours a day 6 days a week and from 11am to 6pm on Sundays. We feel that by not adjusting our hours down it makes us very accessible to almost everyone's schedule. We acknowledge that we could not accommodate all of your requests, but feel that if the vehicle had been the perfect one for you, you would have managed to coordinate a time over the last week to come in to see it. We hope that you find a vehicle that will meet your needs very soon.

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