Lexus of Wayzata - Service Center

From start to finish, this dealership has made me a loyal Lexus customer. Ignacio sold me my IS 350, and I have loved it for the year that I have owned it. Unlike carbuyer99 in the reviews, Ignacio followe Lexus customer. Ignacio sold me my IS 350, and I have loved it for the year that I have owned it. Unlike carbuyer99 in the reviews, Ignacio followed up with me consistently for a few months after the sale, making sure i am enjoying the car. The last time I was in for an oil change, i was in the waiting room, and Mike Dalton (sales manager) came over and asked how i am enjoying my IS 350. Very impressive. The most value i have taken to heart though came from this last week's experience. I had my car broken into through the driver's side window unfortunately, and called in to get my car scheduled for repair. As this whole event was extremely overwhelming with identity theft, on top of my stolen items, and vandalized car, Michael took the time to find out the detail of damage done to the car so that he could offer some solutions in dealing with insurance companies and claims. Without getting into the specifics, he went above and beyond service. He made me feel like he really cared my situation--and candidly, the route I took with my insurance company was different because of his advice. Furthermore, the following day of the break-in, my boyfriend took my car in for me to the dealership....I later received a text from him that said "Wow, it's amazing the way the treat you as a customer here. Lexus definitely has my business in the future." More

Bought the car from here. Had some issues a few months back and brought it in. The car was out of warranty. I got a free loaner for the day. I recieved a call in the afternoon with my estimate of 2.5k for back and brought it in. The car was out of warranty. I got a free loaner for the day. I recieved a call in the afternoon with my estimate of 2.5k for parts/labor. I come in and talk to the tech. I decline the service after calling some people for advice. Waited 45mins to have my car washed (I think they tried to make my car worse) I get my car back and its worse than when I brought it in. I was charged an hour of shop labor (reasonable price) but I don't think they even looked at my car. I brought it home and ended up doing a fluid flush with a buddy in his garage and the car has been working fine since. Its been 2 months now. So all in all i paid about $130 for a loaner and car wash. I want to add that the sales experience initially was good. The service during the warranty period was ok. I had to bring the car in multiple times for an issue where they kepts "resetting" it until I finally spoke up about it then they replaced the item. I don't think I'd purchase another luxary auto any time soon. They are a nightmare to deal with esp when there are only 2 dealerships in town. More