Lexus of Wayzata - Service Center

The best part of this dealership is their service dept. Bob is the best service manager I have ever had. Bob is the best service manager I have ever had. More

They got me done in a very fast manner and I was happy, and satisfied and satisfied More

Accepted for inspection and repair service without an appointment. Provided a loaner NX for the weekend. Inspection report and recommendations received promptly on Monday morning. All repairs were comple appointment. Provided a loaner NX for the weekend. Inspection report and recommendations received promptly on Monday morning. All repairs were complete before 4 pm. Car with wash/vacuum looks and drives great. More

Appreciated the great service! Vehicle was ready when promised and the service department did a great job communicating with me. Vehicle was ready when promised and the service department did a great job communicating with me. More

I have a 2009 RX 350. After the Maintenance Required indicator light came on, the scheduler gave me an appointment for 1 pm the next day to have the problem diagnosed. Pr After the Maintenance Required indicator light came on, the scheduler gave me an appointment for 1 pm the next day to have the problem diagnosed. Prior to diagnosis, the advisor recommended services be done that would trigger the light to come on. He said if those services were performed the indicator Light would go off. He said it would take 2 hours and I agreed to wait. 10 minutes before the 2 hours were up, I got a text message saying that due to “a bit of a rush”, an extra 30-45 minutes would be required to complete the work. When I left, the indicator light was still on. I called back to ask if I would be able to turn this off myself so I didn’t need to do a return visit. I played telephone tag with two advisors and finally today I talked to the technology staff who were able to tell me how to turn it off. I think the extra time delay with the visit, the indicator light not being turned off even though it said to do so on the invoice instructions, and the almost $400 bill did not make me very happy. I believe that the high cost services at Lexus and extended service time may require me to find another less expensive service that can do the routine work in the future. I’ve been a long time customer of this dealership and I must say, it’s not making me very happy these days. More

Always great service! My experience with Lexus of Wayzata since moving to Minneapolis in 2021 motivates me to make our next car a Lexus. My experience with Lexus of Wayzata since moving to Minneapolis in 2021 motivates me to make our next car a Lexus. More

I have always had fantastic service at L of Wayzata. I was in for an oil change this a.m. and it was done in a timely manner, at an hour. I have considered my many years of experience, and I find this I was in for an oil change this a.m. and it was done in a timely manner, at an hour. I have considered my many years of experience, and I find this service to be the best. R. M. was very pleasant and helpful in my time at the dealership. I will recommend to others who need service whenever possible. Thank you for holding up to a "tradition" with Lexus products. Dean from Mpls. More

Awesome service finding ring that fell through hole in cup holder. Had to remove whole console to find it. Thank you!!! cup holder. Had to remove whole console to find it. Thank you!!! More

Solid performance. Always done in time they told me. No surprises. Celeste provides excellent service. Always done in time they told me. No surprises. Celeste provides excellent service. More

We were not informed ahead that credit cards would not be accepted for payment 😝difficult as I didn’t carry $10000+ in cash accepted for payment 😝difficult as I didn’t carry $10000+ in cash More