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768 Reviews of Lexus of Wayzata - Service Center
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January 26, 2013
Tip #1 (for Lexus): when someone comes in with a Tip #1 (for Lexus): when someone comes in with a coupon/is not a frequent service customer you should provide customer service well beyond what is a Tip #1 (for Lexus): when someone comes in with a coupon/is not a frequent service customer you should provide customer service well beyond what is already expected. You will only win if you can make this customer a regular. Tip #2 (for Lexus): customer service is the only thing that differentiates you from the competition. Remember that. Tip #3: (for Lexus): if you can't make a service deadline, then don't set them. Else, the customer should be compensated. More
by P76021
Employees Worked With
1
December 07, 2012
Two different visits to replace differential and transfer case oil in Toyota Rav4 and Lexus RX350. Plus the visit for RX350 to fix the roof rack. Yes i brought Toyota to Lexus dealership! Their price was case oil in Toyota Rav4 and Lexus RX350. Plus the visit for RX350 to fix the roof rack. Yes i brought Toyota to Lexus dealership! Their price was better (extremeness uncommon for this dealership) and customer service is way better! You are treated as VIP, great waiting room, nice reps... Both cars needed this service done for oil. Price was the best, service fast and cars very clean afterwords. For roof rack, I was even given a rental! I highly recommend this dealership if you can afford their service rates (for other services) More
by ipekur
Employees Worked With
DOUG EVANS, Todd Randall
November 05, 2012
I had a great expirience with Sales Rep at Lexus Wayzata. Jon Stusse answered all my questions and helped with missing items for my 2010 Lexus RX350. Great service! Thanks a lot! Jon Stusse answered all my questions and helped with missing items for my 2010 Lexus RX350. Great service! Thanks a lot! More
by Roman1965
Employees Worked With
Jon Stusse, Jon Stusse
August 23, 2011
I have had my oil changed at this location twice this year and I love it! They are at a perfect location and the service is outstanding. The waiting area is very comfortable and time always seems to go b year and I love it! They are at a perfect location and the service is outstanding. The waiting area is very comfortable and time always seems to go by so fast. I love the little bottle of water and mint they placed in my car after the oil change and the car wash made my day! I can't wait to go back! More
by sdniaz
Employees Worked With
Don't remember :(
July 20, 2011
This dealership is great! When you bring your car for This dealership is great! When you bring your car for service you feel like a VIP (I guess it is expected if you are driving a Lexus - but still ver This dealership is great! When you bring your car for service you feel like a VIP (I guess it is expected if you are driving a Lexus - but still very pleasant). You are greeted by clean drive in with smiling, efficient people. Tom was very helpful today, listened to my questions/ problems. Service was overpriced (compared to competing dealerships) but fast and complete. Waiting room is great - TV, computers, tables - all to make wait efficient and seam short. Thank you Tom! More
by ipekur
Employees Worked With
Tom Bennett
July 13, 2011
We have purchased 2 vehicles @ Lexus of Wayzata and have been treated very well. We have our vehicle serviced there periodically and have been treated vey well and in a timely fashion. Everyone we have de been treated very well. We have our vehicle serviced there periodically and have been treated vey well and in a timely fashion. Everyone we have dealt with has been a pleasant experience. Daniel and Alice Olmschenk More
by aliceo
Employees Worked With
Tom Herman
June 30, 2011
Chris Doyle is the BEST Service Advisor! It is one thing to receive excellent service. It is another to receive it consistently over a long period of time and that is what Chris Doyle provides! It is becaus to receive excellent service. It is another to receive it consistently over a long period of time and that is what Chris Doyle provides! It is because of this service that we have referred friends and family to the dealership. We've had our Lexus for almost five years and we always make our sevice appointments with Chris. Chris is beyond courteous, professional, efficient and he makes the Lexus experience a great one! Chris always greets us with a smile, gets our car in and out quickly, he even knows my kids' names and always has a great story and a treat for them when we come in. Lexus of Wayzata is fortunate and lucky to have such an excellent,knowledgeable and "can do" employee in Chris Doyle who provides an exemplary level of sevice every time! More
by cecilia lieberman
Employees Worked With
Chris Doyle
June 30, 2011
We leased our car through Tom Herman and each time I return to the dealership for service I am always greeted by Mr. Herman who then personally assists me to a service manager then makes sure I get the return to the dealership for service I am always greeted by Mr. Herman who then personally assists me to a service manager then makes sure I get the treatment that Lexus of Wayzata is known for. Mr. Herman will escort me to the waiting area and offer me a beverage and make sure I am settled in before before he leaves. My visit is a really relaxing, enjoyable experience. More
by Buxbaum
Employees Worked With
Tom Herman
June 29, 2011
Yes, I would recommend this dealership and have recommended this dealership to people. An acquaintance of mine owns a Mercedes and a Lexus and he said that when it comes to both brands' service de recommended this dealership to people. An acquaintance of mine owns a Mercedes and a Lexus and he said that when it comes to both brands' service departments and sales departments, Lexus wins hands down with their friendliness and professionalism. That was all I needed to know. I guess JD Power knows it, too. More
by sjrings22
Employees Worked With
Tom Herman, Tom Bennett, Adam?
June 28, 2011
I visited Lexus Wayzata for service on my Lexus ES300 which has served me for many years. I loved that car but is was getting old. I spoke to Russell about possibly trading it in and upgrading. His com which has served me for many years. I loved that car but is was getting old. I spoke to Russell about possibly trading it in and upgrading. His committment to helping me choose the right car and his friendly attitude was amazing. Within hours I was driving home with a new car and I was thrilled. It was a great experience overall. All of the people who work there are knowledgable about Lexus and provide top notch customer service. This is the third car I have purchased from this dealership and will never go elsewhere! Thank you! More
by Statelyr
