Lexus of Wayzata - Service Center

Service advice on a 2013 Lexus GS350 Mr Katz, I would like to thank the following people who responded to my questions about the purchase of a 2013 GS350. Albert,Doug & Mike. One of Mr Katz, I would like to thank the following people who responded to my questions about the purchase of a 2013 GS350. Albert,Doug & Mike. One of the best experiences in customer service. They went above and beyond to help me with my questions. Thank you for taking the time today. Robert J Kern More

Poor Customer Service and Rip off cost I would give a zero star if I could. I bought a brand new RX350 from this dealer a few years ago. And also a whole set of four brand new tires from th I would give a zero star if I could. I bought a brand new RX350 from this dealer a few years ago. And also a whole set of four brand new tires from them 3 years ago. Yesterday I took my car for a low pressure tire. They charged me $36 just to patch! Discount Tire would do this for free even I didn't buy tires from them, let alone buying a new car and a set of new tires. This Lexus dealer is such a rip off place! Not just this, I'm totally disappointed with this dealer's customer service. The service adviser who served me for repair didn't look at me in the face when answering my question. When my car was ready, he didn't come close to me but waived at me from distance without say a word. And he didn't explain what was wrong with my tire. He should not have treated me so bad like this since I was bad to him after all. Plus, although with appointment it took 1 hour 20 minutes just to wait to get one tire fixed! I'm sad. Will never ever to this dealer a gain. Poor dealer! More

The pursuit of perfection I recently moved to the area and was looking for a dealership to service my GS350. For my first service I went to a local Toyota dealer, since it was I recently moved to the area and was looking for a dealership to service my GS350. For my first service I went to a local Toyota dealer, since it was close to my house. The service there was average, nothing special. I have a keen eye for dealership service, having worked in the industry for 6 years. I went to Lexus of Wayzata to have my winter wheels/tires installed. From the moment I pulled into the service drive I was impressed. I was greeted promptly upon exiting my vehicle. I was quickly taken to Matt to discuss the service I wanted. To my surprise he said they would store my summer wheels/tires for me for no charge. The dealership itself is beautiful; crystal chandeliers, fresh cut flowers in the lobby, and a guest lounge second to none. During my wait, the general manager even stopped and thanked me for stopping by the dealership. My car was completed quickly and was even washed. I am a bit of car industry buff and this dealership is a prime example of what Toyota had in mind when they created the Lexus brand. I will getting all my service work done at this dealership. More

Best Customer Service of any Car Dealership Ever! We come since close to 10 years to Lexus Wayzata to service our cars, the main reason is Doug Evans. We relay on his expertise and dedication to custo We come since close to 10 years to Lexus Wayzata to service our cars, the main reason is Doug Evans. We relay on his expertise and dedication to customer service! Thank you Doug! More

I bought my vehicle new from Lexus of Wayzata and have had the service work done there. I have never had a problem. Work is done promptly and appointments are always convenient for me. The staff seems to had the service work done there. I have never had a problem. Work is done promptly and appointments are always convenient for me. The staff seems to go out of their way to make sure the customer is treated very well. More

Tip #1 (for Lexus): when someone comes in with a Tip #1 (for Lexus): when someone comes in with a coupon/is not a frequent service customer you should provide customer service well beyond what is a Tip #1 (for Lexus): when someone comes in with a coupon/is not a frequent service customer you should provide customer service well beyond what is already expected. You will only win if you can make this customer a regular. Tip #2 (for Lexus): customer service is the only thing that differentiates you from the competition. Remember that. Tip #3: (for Lexus): if you can't make a service deadline, then don't set them. Else, the customer should be compensated. More

Two different visits to replace differential and transfer case oil in Toyota Rav4 and Lexus RX350. Plus the visit for RX350 to fix the roof rack. Yes i brought Toyota to Lexus dealership! Their price was case oil in Toyota Rav4 and Lexus RX350. Plus the visit for RX350 to fix the roof rack. Yes i brought Toyota to Lexus dealership! Their price was better (extremeness uncommon for this dealership) and customer service is way better! You are treated as VIP, great waiting room, nice reps... Both cars needed this service done for oil. Price was the best, service fast and cars very clean afterwords. For roof rack, I was even given a rental! I highly recommend this dealership if you can afford their service rates (for other services) More

I had a great expirience with Sales Rep at Lexus Wayzata. Jon Stusse answered all my questions and helped with missing items for my 2010 Lexus RX350. Great service! Thanks a lot! Jon Stusse answered all my questions and helped with missing items for my 2010 Lexus RX350. Great service! Thanks a lot! More