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Lexus of Wayzata - Service Center

Wayzata, MN

4.7
772 Reviews
Today: 7:00 AM - 6:00 PM Closed Now
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772 Reviews of Lexus of Wayzata - Service Center

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October 11, 2018

Fantastic advisor and service For 13 years have only trusted Lexus for any major repair or maintenance on my my SUV. They have always been honest and straightforward to what needs More

by mel_clark
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Doyle
Oct 26, 2018 -

Lexus of Wayzata responded

Mel, thank you so much for leaving us 5 stars! We're so thrilled you've trusted us for the last 13 years. Our team always aims to provide an exceptional experience for our customers, which includes being honest and straightforward with you. If there's anything else we can assist with, please let us know! Sincerely, Mike Dejong | Customer Service Manager | 952-404-5137

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October 11, 2018

Tire rotation, oil change Excellent service as always! Dependable, diligent, dedicated. Service representative !respectful, explains all to be dealt with prior to service. More

by CARL GRIMSBY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Tran, Tri Bui
Oct 26, 2018 -

Lexus of Wayzata responded

Carl, thank you so much for leaving us a review! Our team is dedicated to providing an exceptional, honest experience for all of our guests. We're happy to go through everything with you before, during, and after your visit so you're always informed. If there's anything else we can assist with, please let us know! Sincerely, Mike Dejong | Customer Service Manager | 952-404-5137

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October 11, 2018

Loud buzzing Engine noise 2016 Lexus ES350 have loud buzzing noise when come to a complete stop. Causing sterling wheel to buzz/shake and Technician said it's normal. More

by 2KOULEE
Quality Of Work
Recommend Dealer
No
Employees Worked With
Steve Geil, Eric Heimsness
Oct 17, 2018 -

Lexus of Wayzata responded

We're sorry if you weren't satisfied with your most recent visit to our dealership. In order to correctly diagnose your vehicle, you'd have to bring the vehicle in and have one of our Lexus Certified Technicians look at it. To schedule an appointment or speak with a Service Advisor, please call us at 952-476-6111. Sincerely, Mike Dejong | Customer Service Manager

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October 11, 2018

Replace dash and service the cooling system Mike in service was awesome. Work was done on time as promised. Service Dept noted that something was hinky with my coolant fluid and gave me a cal More

by Bob
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Peters
Oct 26, 2018 -

Lexus of Wayzata responded

Bob, thank you for the 5 star rating and positive review! Our team strives to provide an excellent experience for all of our customers. We understand your schedule can be full so we aim to have your vehicle done properly but quickly. If there's anything else we can do for you, please let us know! Sincerely, Mike Dejong | Customer Service Manager | 952-404-5137

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October 11, 2018

Best service of my life From start to finish, my experience at Lexus of Wayzata was nothing short of amazing. Everybody was super nice and accommodating. My issue was fixed c More

by ANNIE O
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jake Blomquist
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Dalton, Ali Alvi
Oct 26, 2018 -

Lexus of Wayzata responded

Annie, thanks so much for leaving us a review! Our team is dedicating to fully taking care of our customers from the time you enter the dealership to the time you leave. We're so glad we were able to fix your issue for you! Please feel free to reach out with any other questions or concerns. Sincerely, Mike Dejong | Customer Service Manager | 952-404-5137

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October 11, 2018

Oil change and leather seat repair The service is great and informative. The loaner cars however are dirty and appear to rarely be wiped down let alone cleaned with any regularity. More

by HSCHMITZ10
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gerald Franti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ali Alvi
Oct 26, 2018 -

Lexus of Wayzata responded

Thank you for letting us know about your experience with Lexus! We aim to keep our customers informed of the entire process, regardless if it is related to service or sales. We're sorry if you experienced a dirty loaner vehicle. If you'd like to discuss anything further, please reach out to us! Sincerely, Mike Dejong | Customer Service Manager | 952-404-5137

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October 11, 2018

Maintenance checkup plus additional service needs My 5 star rating begins at the time of checking with Doug Evans. He listens carefully to any additional issues, documents, follows up Pleasant,exce More

by WITTICISM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Doug Evans
Oct 26, 2018 -

Lexus of Wayzata responded

Thank you for letting us know about your positive experience with Doug! I'll be sure to pass your kind words on to him. We want to make sure our customers are always taken care of and safe on the roads so we're happy to listen to any concerns you might have. If there's anything else we can assist with, please let us know! Sincerely, Mike Dejong | Customer Service Manager | 952-404-5137

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October 11, 2018

Excellent Service The service was excellent with good recommendations to prevent automobile problems from developing in the future. Thanks for sharing your time and exp More

by Allan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Lushine
Oct 26, 2018 -

Lexus of Wayzata responded

Allan, thank you so much for leaving us such an excellent review! Your safety is our top concern so we're happy to suggest additional recommendations to keep your vehicle running smoothly. If there's anything else we can assist with, please let us know! Sincerely, Mike Dejong | Customer Service Manager | 952-404-5137

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October 11, 2018

Very helpful in dealing with factory recall I had to bring my GS350 in for a factory recall. LoW was every helpful in setting me up in a loaner for the day, even went so far as to give me a di More

by Herplaw
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ali Alvi
Oct 26, 2018 -

Lexus of Wayzata responded

Thank you for leaving us a 5-star rating! We're so glad to hear you were pleased with your experience at our dealership. Our team strives to ensure our customers are always taken care of at all times. We're happy to offer a loaner vehicle while your vehicle is being worked on. If there's anything else we can do for you, please let us know. Sincerely, Mike Dejong | Customer Service Manager | 952-404-5137

More
October 11, 2018

Ross Bingham is and always has been the BOMB! Being a single woman I’ve always feared car repair. Never knew if I was being told the truth. Could neither validate nor deny any car repair suggesti More

by LUUAM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ross Bingham, Chris Doyle
Oct 26, 2018 -

Lexus of Wayzata responded

Thank you for your kind words about our dealership! Our team strives to provide the best experience possible for all of our customers, regardless of gender. We're so happy you think of our team members as family, and we hope to see you again! Sincerely, Mike Dejong | Customer Service Manager | 952-404-5137

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