Lexus of Wayzata - Service Center

Exceptional Services For the past twenty years I have owned nothing but Lexus vehicles. I absolutely love my LS 460 - for sure the best car I have ever owned. While I am For the past twenty years I have owned nothing but Lexus vehicles. I absolutely love my LS 460 - for sure the best car I have ever owned. While I am enticed by other manufacturers I always return to Lexus because their service is exceptional. I have never been disappointed. Last week I had a flat tire on the way to work. I was near the dealership. They immediately came and got me and got the car in right away, fixed the tire, and I was on my way. I have worked with Tom Bennett for over ten years and he ALWAYS delivers. Best dealership in the Twin Cities in my opinion. More

Great team It’s a joy to come to the wayzata Lexus. Always a warm welcome, effficiency, and responsive. And when you have to wait....why not have a great sittin It’s a joy to come to the wayzata Lexus. Always a warm welcome, effficiency, and responsive. And when you have to wait....why not have a great sitting area with treats and tv to entertain you.... More

Consistently top tier service The service experience is consistently positive from start to finish. Most recently Ali Alvi took personal accountably to make sure my service experi The service experience is consistently positive from start to finish. Most recently Ali Alvi took personal accountably to make sure my service experience was complete and positive. More

Could not have been better! Staff was sincere and courteous. Shop was clean and modern. Customer lobby was well appointed, the time flew by. I didn't have one negative issue d Staff was sincere and courteous. Shop was clean and modern. Customer lobby was well appointed, the time flew by. I didn't have one negative issue during my appointment. More

extremely well taken care of. Estimate was spot on. Car needed some extra parts/ Service representative made it all work. Good coffee in waiting lounge. I always feel that I am ex Estimate was spot on. Car needed some extra parts/ Service representative made it all work. Good coffee in waiting lounge. I always feel that I am extremely well taken care of. No surprises in terms of what my car needs, unlike Village Chevrolet when I would bring my Impala SS in for service years ago. I was very impressed with the honesty and friendliness of my service rep. Chris Doyle. Chris Bloomer extremely helpful pairing Bluetooth phone to my Lexus sedan. More

Professional, Accurate. The service writer was very professional and made sure that everything was done that was correct and to my satisfaction. I hadnt had this Lexus to 5e The service writer was very professional and made sure that everything was done that was correct and to my satisfaction. I hadnt had this Lexus to 5e dealership before but I have taken our others there. Never a problem. More

Excellent service! The battery was replaced in my key Fob and it didn’t work. My “guy” said come in anytime and we will get it fixed for you. That is precisely what happ The battery was replaced in my key Fob and it didn’t work. My “guy” said come in anytime and we will get it fixed for you. That is precisely what happened. I absolutely love Lexus of Wayzata Minnesota! More

scheduled service The attention we received and the service that was rendered is a big improvement over the last two visits. Not until I raised the issue and explained The attention we received and the service that was rendered is a big improvement over the last two visits. Not until I raised the issue and explained the problem, was it addressed. But it was addressed. And it was done in a professional manner. More

Outstanding service My service experience at Lexus of Wayzata was outstanding. They were prompt, courteous and I drove away with a cup of coffee and a clean car. My service experience at Lexus of Wayzata was outstanding. They were prompt, courteous and I drove away with a cup of coffee and a clean car. More

Nice people, troubled processes Super nice people, but some real problems with communication between departments. Parts were to be replaced ... supposed to be in inventory, but weren Super nice people, but some real problems with communication between departments. Parts were to be replaced ... supposed to be in inventory, but weren’t - ordered & supposed to arrive and didn’t - ordered again, wrong part number & didn’t arrive - tire rotated incorrectly and caused “rubbing”. Each of these poorly communicated internally and caused be a trip to dealership 25+ miles away. Almost 3 weeks of back-and-forth. Very time consuming and frustrating. Again, folks at dealership very kind and nice, but LOTS of internal communication issues that caused serious delays and many, many unnecessary trips. More