Lexus of Wayzata - Service Center

Great Customer Service Lexus of Wayzata promptly scheduled my car for the free replacement of a recalled part. They also provided me with a beautiful loaner vehicle (which Lexus of Wayzata promptly scheduled my car for the free replacement of a recalled part. They also provided me with a beautiful loaner vehicle (which was essentially new) at no cost to me so that I could complete other appointments. As I requested, Nick sent me a text when my car was ready to pick up. The work was completed in less time than they estimated. Every employee I encountered was courteous and friendly. The cashier even offered me a bottle of water for the drive home. I felt it was a very positive experience and I will give this company my repeat business. The dealership where my husband's car was purchased and is serviced provides a complimentary car wash after servicing his vehicle. This would be a very nice addition, if you would choose to add that perk for your clients. Thank you. More

Attentiveness Updates information they kept me advised checked issues quick. Got back to me quick. Got me in early for service. Will use again next service. Needed Updates information they kept me advised checked issues quick. Got back to me quick. Got me in early for service. Will use again next service. Needed More

Timely and efficient As always, the work on my car was done in a timely manner. I had no issues to report when I arrived, so the normal checking was done and whatever my c As always, the work on my car was done in a timely manner. I had no issues to report when I arrived, so the normal checking was done and whatever my car needed was completed. More

Good service Happy with service, but overall I am not happy with the tire issues I had with my IS. It sounds like this is a reoccurring problem for the IS and I do Happy with service, but overall I am not happy with the tire issues I had with my IS. It sounds like this is a reoccurring problem for the IS and I don’t feel I should have had to buy 4 new tires this soon after replacing them. Although I only had to pay 1/2 price this time because of the warranty, I’m disappointed in the initial quality of tires Lexus recommended and sold to me last year. I believe whole price for the tires should have been covered by Lexus and the tire manufacturer given these reoccurring issues. More

Lack of full disclosure I needed a new alternator. I had checked at O'Reilly for the price of a new one ($210 with a lifetime warranty) and a re-manufactured one (around $1 I needed a new alternator. I had checked at O'Reilly for the price of a new one ($210 with a lifetime warranty) and a re-manufactured one (around $100). I decided to just have Lexus install theirs as they had one in stock (about $310 part only). I was ok paying an extra $100 for a "new" one from Lexus considering I already had scheduled my normal maintenance appointment before the alternator problem came up. As I was paying, I noticed that my bill showed "re man" next to the alternator part. It turns out they did not put in a new part but instead a re-manufactured part and it only has a 1 yr parts warranty. I was not informed, prior to the work being completed, that the part being installed for $310 was a used part. Oh...but they assured me that it was a Lexus certified re-build...is that supposed to give me confidence for $200 more? I am more than disappointed in this experience. Normally, my experiences have been exceptional but, not this time. More

very personable and caring service A question, did you keep a record of what was suggested as needed for my Lexus If so, please email that information to me thank you Suzanne Joyce A question, did you keep a record of what was suggested as needed for my Lexus If so, please email that information to me thank you Suzanne Joyce More

Great service! I always receive great service, but they went above an beyond. They provided me with a car for over a week while both my wind shield and rear window h I always receive great service, but they went above an beyond. They provided me with a car for over a week while both my wind shield and rear window had to be replaced and they repaired terrible hail damage on my RX350. The repair was amazing...you would never know there was any damage...and no painting necessary. Great job!! More

20K SERVICE Tom Bennett greeted us upon arrival. Suggested services that were needed and promptly had the work completed. We have dealt with Tom before and he al Tom Bennett greeted us upon arrival. Suggested services that were needed and promptly had the work completed. We have dealt with Tom before and he always goes beyond the call of duty to make sure we are welcome, service is performed as agreed and promotes the store as a true professional. Thanks go to Tom and all the Lexus team. Tim Hanna More

Easy Peasy! Had an exchange of air bags scheduled for 1:00 Friday, Drove 225 miles to dealer was given a great 2018 Lexus ES350 as a loaner, got a call in about 2 Had an exchange of air bags scheduled for 1:00 Friday, Drove 225 miles to dealer was given a great 2018 Lexus ES350 as a loaner, got a call in about 2.5 hrs, came back picked up car- Done! Kind, courteous and very helpful staff-Thank you very much More

Awesome Great to deal with. I would go back to them anytime. They went above and beyond to help me with the problem. Top notch dealer Great to deal with. I would go back to them anytime. They went above and beyond to help me with the problem. Top notch dealer More