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Lexus of Wayzata - Service Center

Wayzata, MN

4.7
772 Reviews

772 Reviews of Lexus of Wayzata - Service Center

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April 12, 2019

Wonderful Service Chris Doyle is an outstanding service advisor. Chris has been my primary advisor for multiple Lexus vehicles for over 15 years. Chris is sincere, hon More

by Dr. B
Recommend Dealer
Yes
Employees Worked With
Chris Doyle
Apr 22, 2019 -

Lexus of Wayzata responded

Thank you so much for taking the time to let us know about your experiences with Chris over the years! I will be sure to pass your kind words on to him. At Lexus, we pride ourselves in being transparent and friendly with our guests so you can always expect the best experience! We highly appreciate your business and can't wait to see you again. Sincerely, Mike DeJong | Customer Service Manager | 952-404-5137

February 22, 2019

Great prices, but more important is the great service Everyone likes good prices, but I think the most important part of the car buying experience is service after the sale and most important part is you More

by Jeff
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ignacio Garrigos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike DeJong, Chris Doyle
Feb 25, 2019 -

Lexus of Wayzata responded

Jeff, thank you for leaving us feedback about your experience! Our team strives to provide an exceptional experience for all of our customers. We're so thrilled to hear you enjoyed the time you spent with us, and we hope to see you again in the future! Sincerely, Mike Dalton | General Sales Manager | 952-404-5103

February 06, 2019

Thanks for the help Tri. Really appreciate the recommendations and great service. Thank you. Car was in need of service. Runs like a new car. You are an asset to the company. More

by Roper2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tri Bui
Feb 13, 2019 -

Lexus of Wayzata responded

Thank you for leaving us your feedback and comments about Tri. I will be sure to pass the message on to him. We're happy to go above and beyond your expectations, including providing a loaner vehicle, to ensure you're always taken care of. If there's anything else we can do, please reach out! Sincerely, Mike DeJong | Customer Service Manager | 952-404-5137

January 26, 2019

New purchase Took my car in for oil chg and left with new vehicle. everyone was so helpful in working with my purchase. Appreciate the great instruction for ope More

by COCOMIDAS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric, Brian Itman, Sergio Pena
Jan 29, 2019 -

Lexus of Wayzata responded

Thank you so much for leaving us 5 stars and your thoughtful review! Our entire team prides themselves on helping our customers in whatever way we can. We're so glad you were able to find a vehicle that perfectly aligned with what you were looking for. If there's anything we can do for you, please reach out! Sincerely, Mike Dalton | General Sales Manager | 952-404-5103

January 10, 2019

Service Tri Bui, Thank you for overseeing the service of my “LL” - little Lexus 200 CT Your background in repair of vehicles is so apparent always. Your comm More

by Kipling Carol
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tri Bui
Jan 15, 2019 -

Lexus of Wayzata responded

Thank you for letting us know about your most recent service visit to Lexus of Wayzata! Your safety is our primary concern so we're happy to warn you of any potential repairs in the future. We're happy you enjoyed your experience, and we hope to see you again in the future! Sincerely, Mike DeJong | Customer Service Manager | 952-404-5137

November 24, 2018

Absolutely Pleasant, Genuine, and Thorough I’ve been coming to Chris to service my two Lexus vehicles for nearly 10 years. Chris has always been pleasant, honest, and will go out of his way to More

by LexusGS2007!
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Doyle
Nov 27, 2018 -

Lexus of Wayzata responded

Thank you for leaving us 5 stars and your feedback! We truly appreciate feedback from our customers and use it as a critical training resource for future interactions. If there's anything else we can assist you with, please reach out to us! Sincerely, Mike Dalton | General Sales Manager | 952-404-5103

November 14, 2018

Attitude Bad, treated like I have no clue about my car,questioned if I drive on any dusty roads. Questioned my ability to change a simple filter. More

by CSMATHEWS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Chris Doyle, Nick Dansie
Nov 19, 2018 -

Lexus of Wayzata responded

Thank you for bringing your concerns to our attention. We're truly sorry if you felt you were mistreated by our team. Please understand that we strive to provide an exceptional experience for all of our guests. If you'd like to further discuss this, please reach out to me directly at 952-404-5137. Sincerely, Mike DeJong | Customer Service Manager

October 16, 2018

Outstanding service Replaced my electronics in my new ES350. Ordered it in and had it available when I was able to return for services. Provided a loaner car without ques More

by LFERGUSON5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Bloomer, Lauren Johnson
Nov 21, 2018 -

Lexus of Wayzata responded

Thank you so much for leaving us a great review! Our team strives to provide an exceptional experience for all of our guests. There is always new technology for our vehicles so we're happy to help you install it and give you tips to use it. If there's anything else we can assist you with, please let us know! Sincerely, Mike DeJong | Customer Service Manager | 952-404-5137

October 15, 2018

People are so helpful Everyone goes out of their way to be sure you are helped, to be certain you understand what they are doing with the car, and how long it will take. More

by CHARHOVI
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Charlie Bloomer, Chris Bloomer
Nov 19, 2018 -

Lexus of Wayzata responded

Thank you for letting us know about your great experience at Lexus of Wayzata. Our team always puts our customers first, which means we are happy to go to almost any length to ensure you're always taken care of. We aim to keep you informed of the entire process, including estimated time for service. If there's anything else we can assist with, please reach out. Sincerely, Mike DeJong | Customer Service Manager | 952-404-5137

October 14, 2018

Ross always takes such good care of us and our vehicle! We have trusted Ross as our service advisor for over 20 years. Even though we live in Walker now, we always come back to the Cities for service. This More

by KCADMUS0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ross Bingham
Nov 19, 2018 -

Lexus of Wayzata responded

Thank you for leaving us such a thoughtful review! We highly appreciate the business you've brought us over the last 20 years. We aim to provide an exceptional experience for all of our customers. We are glad you travel from Walker to see us, and we can't wait to see you again soon! Sincerely, Mike DeJong | Customer Service Manager | 952-404-5137

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