Lexus of Wayzata - Service Center

Excellent I was really impressed with the service I obtained. My service advisor Ryan Dorsey. was very courteous and explained everything needed to be done. The I was really impressed with the service I obtained. My service advisor Ryan Dorsey. was very courteous and explained everything needed to be done. The car service was done in time. Excellent service. Thank you More

Great service department Staff have always been the best-answering any questions or concerns. They keep you informed as to where they are in the service process of the vehicle Staff have always been the best-answering any questions or concerns. They keep you informed as to where they are in the service process of the vehicle. Very nice waiting area for those of us who choose to wait. More

So thorough, professional & kind. The checkin process was quick. My loaner car was perfect and my tutorial on different electronics was great. I am VERY happy with Lexus of Wayzata! The checkin process was quick. My loaner car was perfect and my tutorial on different electronics was great. I am VERY happy with Lexus of Wayzata! More

Professional Service Advisor Doug Evans is best Svc. Advisor I have ever had in over 55 years of car ownership. He is major reason my next vehicle will be from Lexus of Wayzata! Doug Evans is best Svc. Advisor I have ever had in over 55 years of car ownership. He is major reason my next vehicle will be from Lexus of Wayzata! Mike Dalton is my go to on Sales side. More

Passenger airbag recall replaced promptly Lexus was very prompt and courteous in scheduling the appointment for the airbag replacement and designated the specific part with my name on it to a Lexus was very prompt and courteous in scheduling the appointment for the airbag replacement and designated the specific part with my name on it to assure availability when I brought my car for service. I enjoyed the promptness and efficiency with which all this was carried out. More

Car service advisor did not pay appropriate attention to customer- car was received dirty after a car wash - not confident car service was done well advisor did not pay appropriate attention to customer- car was received dirty after a car wash - not confident car service was done well More

Smashed door into car lift and left deep scratches. At Lexus of Wayzata I had car serviced at least 4 times due to a leaky sunroof in a 2014 Lexus IS 250 awd model. When I got it back the final time the At Lexus of Wayzata I had car serviced at least 4 times due to a leaky sunroof in a 2014 Lexus IS 250 awd model. When I got it back the final time there were deep scratches at bottom of door and they said it was there and my fault It was not there and after proving it to them they finally are fixing it after them accusing me and very rude. I will never take my vehicle or buy a new vehicle there again. More

Customer Satisfaction Chris helped me with a small issue as though it was a a big problem. He listened and problem solved. He increases the Lexus culture of happy car dri Chris helped me with a small issue as though it was a a big problem. He listened and problem solved. He increases the Lexus culture of happy car drivers. Thank you, Chris. More

IS 250 Trey in the service department gave me excellent service and took very good care of my IS 250 very happy and very pleased at the level of service ha Trey in the service department gave me excellent service and took very good care of my IS 250 very happy and very pleased at the level of service happy More

Tri was so helpful and understanding on our repair. When you need service at Lexus, Wayzata, you should work with Tri. We had an unknown problem with our Lexus and Tri worked with the serviceman to ha When you need service at Lexus, Wayzata, you should work with Tri. We had an unknown problem with our Lexus and Tri worked with the serviceman to have the repair solved. He went above and beyond the expected service call. More