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Lexus of Wayzata - Service Center

Wayzata, MN

4.7
755 Reviews

755 Reviews of Lexus of Wayzata - Service Center

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August 02, 2019

Customer Satisfaction Chris helped me with a small issue as though it was a a big problem. He listened and problem solved. He increases the Lexus culture of happy car dri More

by Kipling Carol
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Christopher Broin
Aug 06, 2019 -

Lexus of Wayzata responded

Thank you for this wonderful review of our personnel! We are always happy to problem solve and provide helpful information to our guests. Thank you for taking the time to rate us, and we hope to see you again in the future. Sincerely, Your Lexus of Wayzata Team

June 05, 2019

IS 250 Trey in the service department gave me excellent service and took very good care of my IS 250 very happy and very pleased at the level of service ha More

by Zoltan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tri Bui
Jun 10, 2019 -

Lexus of Wayzata responded

Thank you for letting us know how we did! Our team strives to provide an exceptional experience for all of our guests. We're thrilled you were pleased with the work we completed on your Lexus IS. If there's anything else we can do for you, please reach out! Sincerely, Mike DeJong | Customer Service Manager | 952-404-5137

April 29, 2019

Tri was so helpful and understanding on our repair. When you need service at Lexus, Wayzata, you should work with Tri. We had an unknown problem with our Lexus and Tri worked with the serviceman to ha More

by Husker
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tri Bui
May 02, 2019 -

Lexus of Wayzata responded

Thank you for taking time to leave us a review and mention your great experience with Tri! Our Certified Lexus Technicians are happy to work tirelessly to ensure your vehicle is safe and ready for the road. We're glad you chose us for your vehicle needs, and we hope you'll come see us again soon! Sincerely, Mike DeJong | Customer Service Manager | 952-404-5137

April 12, 2019

Wonderful Service Chris Doyle is an outstanding service advisor. Chris has been my primary advisor for multiple Lexus vehicles for over 15 years. Chris is sincere, hon More

by Dr. B
Recommend Dealer
Yes
Employees Worked With
Chris Doyle
Apr 22, 2019 -

Lexus of Wayzata responded

Thank you so much for taking the time to let us know about your experiences with Chris over the years! I will be sure to pass your kind words on to him. At Lexus, we pride ourselves in being transparent and friendly with our guests so you can always expect the best experience! We highly appreciate your business and can't wait to see you again. Sincerely, Mike DeJong | Customer Service Manager | 952-404-5137

February 22, 2019

Great prices, but more important is the great service Everyone likes good prices, but I think the most important part of the car buying experience is service after the sale and most important part is you More

by Jeff
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ignacio Garrigos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike DeJong, Chris Doyle
Feb 25, 2019 -

Lexus of Wayzata responded

Jeff, thank you for leaving us feedback about your experience! Our team strives to provide an exceptional experience for all of our customers. We're so thrilled to hear you enjoyed the time you spent with us, and we hope to see you again in the future! Sincerely, Mike Dalton | General Sales Manager | 952-404-5103

February 06, 2019

Thanks for the help Tri. Really appreciate the recommendations and great service. Thank you. Car was in need of service. Runs like a new car. You are an asset to the company. More

by Roper2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tri Bui
Feb 13, 2019 -

Lexus of Wayzata responded

Thank you for leaving us your feedback and comments about Tri. I will be sure to pass the message on to him. We're happy to go above and beyond your expectations, including providing a loaner vehicle, to ensure you're always taken care of. If there's anything else we can do, please reach out! Sincerely, Mike DeJong | Customer Service Manager | 952-404-5137

January 26, 2019

New purchase Took my car in for oil chg and left with new vehicle. everyone was so helpful in working with my purchase. Appreciate the great instruction for ope More

by COCOMIDAS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric, Brian Itman, Sergio Pena
Jan 29, 2019 -

Lexus of Wayzata responded

Thank you so much for leaving us 5 stars and your thoughtful review! Our entire team prides themselves on helping our customers in whatever way we can. We're so glad you were able to find a vehicle that perfectly aligned with what you were looking for. If there's anything we can do for you, please reach out! Sincerely, Mike Dalton | General Sales Manager | 952-404-5103

January 10, 2019

Service Tri Bui, Thank you for overseeing the service of my “LL” - little Lexus 200 CT Your background in repair of vehicles is so apparent always. Your comm More

by Kipling Carol
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tri Bui
Jan 15, 2019 -

Lexus of Wayzata responded

Thank you for letting us know about your most recent service visit to Lexus of Wayzata! Your safety is our primary concern so we're happy to warn you of any potential repairs in the future. We're happy you enjoyed your experience, and we hope to see you again in the future! Sincerely, Mike DeJong | Customer Service Manager | 952-404-5137

November 24, 2018

Absolutely Pleasant, Genuine, and Thorough I’ve been coming to Chris to service my two Lexus vehicles for nearly 10 years. Chris has always been pleasant, honest, and will go out of his way to More

by LexusGS2007!
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Doyle
Nov 27, 2018 -

Lexus of Wayzata responded

Thank you for leaving us 5 stars and your feedback! We truly appreciate feedback from our customers and use it as a critical training resource for future interactions. If there's anything else we can assist you with, please reach out to us! Sincerely, Mike Dalton | General Sales Manager | 952-404-5103

November 14, 2018

Attitude Bad, treated like I have no clue about my car,questioned if I drive on any dusty roads. Questioned my ability to change a simple filter. More

by CSMATHEWS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Chris Doyle, Nick Dansie
Nov 19, 2018 -

Lexus of Wayzata responded

Thank you for bringing your concerns to our attention. We're truly sorry if you felt you were mistreated by our team. Please understand that we strive to provide an exceptional experience for all of our guests. If you'd like to further discuss this, please reach out to me directly at 952-404-5137. Sincerely, Mike DeJong | Customer Service Manager

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