Lexus of Wayzata - Service Center

Staff very professional and service minded. Receiving the Staff very professional and serve minded. Receiving the loaner car was a bit of a wait, but it was a fun experience to try out their newer models. Hon Staff very professional and serve minded. Receiving the loaner car was a bit of a wait, but it was a fun experience to try out their newer models. Honestly, for the 1st time in a long time, the recall experience was not bad! I’d like to thank the gm for finding the loaner car and Ali for his top notch service. Also I would like to see if you guys could start going paperless. Receiving vehicle service paperwork would be best served through the Lexus app or via email. More

Too much to fit in this space! But....Tom Lofquist was so ARROGANT, self indulged, I had to just walk out. I will call the General Manager tomorrow. ARROGANT, self indulged, I had to just walk out. I will call the General Manager tomorrow. More

As passionate about customer service as about the Lexus. Eric assisted us as new owners of the UX250h and NX300h as well as new iphones! We were a bit on overload and Eric patiently went clearly over the de Eric assisted us as new owners of the UX250h and NX300h as well as new iphones! We were a bit on overload and Eric patiently went clearly over the details, being sure we both full understood the capability of our phones in both cars. He also listened well to our questions and explained his answers. I had owned my UX for almost a year and never knew the difference in the “ping” between Enform and Siri. He had us listen for it and most importantly, practice using it. He also understands the various cars. He is an A+ teacher. More

poor experience Typically experience is great. This experience was poor at best. I received the exception report all green. Drive away and the check air indicator Typically experience is great. This experience was poor at best. I received the exception report all green. Drive away and the check air indicator is on. Drive back they check air and tell me I will need to come back. Sensor issue. Have little confidence in the all green report they missed the simply one. Must be a change in management. More

All the staff at Lexus of Wayzata are very helpful, available and friendly. I especially appreciate their personable attention to the customer and their service needs. available and friendly. I especially appreciate their personable attention to the customer and their service needs. More

I've known Chris since owning my first Lexus and knew I wanted my next one serviced in Wayzata. He's great to work with! wanted my next one serviced in Wayzata. He's great to work with! More

My phone link and google maps link failed to work through the radio speaker system at 47,000 miles. They solved the problem for free and gave me a free loaner car because they had my car overnight. the radio speaker system at 47,000 miles. They solved the problem for free and gave me a free loaner car because they had my car overnight. More

Always A Good Experience Superb customer service and experienced and knowledgeable technicians who are all very dedicated and passionate about the work they do Wayzata Lexus Superb customer service and experienced and knowledgeable technicians who are all very dedicated and passionate about the work they do Wayzata Lexus customers coming through their doors. Keep up the excellent job and thank you for all that you do! FOLLEY DUNNA More

Chris Doyle took care of everything I needed I have always appreciated the excellent service at Wayzata Lexus. Women who need to handle their own services it is great to know you can trust the se I have always appreciated the excellent service at Wayzata Lexus. Women who need to handle their own services it is great to know you can trust the service department. More

60,000 mile service Tri Bui always makes sure that our experience at Lexus goes smoothly. We drive about 2 1/2 hours to get to the dealership and he always makes sure we Tri Bui always makes sure that our experience at Lexus goes smoothly. We drive about 2 1/2 hours to get to the dealership and he always makes sure we have a loaner car so that we can get some shopping down while we are in the cities. He knows how to take care of his customers. More