Lexus of Wayzata - Service Center

Great service everyone always friendly! The last time I was there they gave me additional help with using the navigation system. I’ve been able to use now as I understand it. was there they gave me additional help with using the navigation system. I’ve been able to use now as I understand it. More

Very very good. Long very good relationship friendly helpful honest That’s all I have to say. I am not writing a book for your review These people are good we have been purchasing Lexus for 15 y helpful honest That’s all I have to say. I am not writing a book for your review These people are good we have been purchasing Lexus for 15 years. More

Dealership is warm, friendly, helpful. Their Tech Dept is very knowledgeable and helpful. They welcomed me and performed the service even though I arrived late for appt. very knowledgeable and helpful. They welcomed me and performed the service even though I arrived late for appt. More

Staff very professional and service minded. Receiving the Staff very professional and serve minded. Receiving the loaner car was a bit of a wait, but it was a fun experience to try out their newer models. Hon Staff very professional and serve minded. Receiving the loaner car was a bit of a wait, but it was a fun experience to try out their newer models. Honestly, for the 1st time in a long time, the recall experience was not bad! I’d like to thank the gm for finding the loaner car and Ali for his top notch service. Also I would like to see if you guys could start going paperless. Receiving vehicle service paperwork would be best served through the Lexus app or via email. More

Too much to fit in this space! But....Tom Lofquist was so ARROGANT, self indulged, I had to just walk out. I will call the General Manager tomorrow. ARROGANT, self indulged, I had to just walk out. I will call the General Manager tomorrow. More

As passionate about customer service as about the Lexus. Eric assisted us as new owners of the UX250h and NX300h as well as new iphones! We were a bit on overload and Eric patiently went clearly over the de Eric assisted us as new owners of the UX250h and NX300h as well as new iphones! We were a bit on overload and Eric patiently went clearly over the details, being sure we both full understood the capability of our phones in both cars. He also listened well to our questions and explained his answers. I had owned my UX for almost a year and never knew the difference in the “ping” between Enform and Siri. He had us listen for it and most importantly, practice using it. He also understands the various cars. He is an A+ teacher. More

poor experience Typically experience is great. This experience was poor at best. I received the exception report all green. Drive away and the check air indicator Typically experience is great. This experience was poor at best. I received the exception report all green. Drive away and the check air indicator is on. Drive back they check air and tell me I will need to come back. Sensor issue. Have little confidence in the all green report they missed the simply one. Must be a change in management. More

All the staff at Lexus of Wayzata are very helpful, available and friendly. I especially appreciate their personable attention to the customer and their service needs. available and friendly. I especially appreciate their personable attention to the customer and their service needs. More

I've known Chris since owning my first Lexus and knew I wanted my next one serviced in Wayzata. He's great to work with! wanted my next one serviced in Wayzata. He's great to work with! More

My phone link and google maps link failed to work through the radio speaker system at 47,000 miles. They solved the problem for free and gave me a free loaner car because they had my car overnight. the radio speaker system at 47,000 miles. They solved the problem for free and gave me a free loaner car because they had my car overnight. More