Lexus of Wayzata - Service Center

The service consultants overall are great and friendly. My service advisor did great. The only concern is that I observed other dealer's staff are walking around w/o masks inside. Not good. My service advisor did great. The only concern is that I observed other dealer's staff are walking around w/o masks inside. Not good. More

I had myCar picked up and returned to my house as I had my Car picked up and returned to my house as planned. No surprises. Car came back washed. Which was well worth the time it took. I had my Car picked up and returned to my house as planned. No surprises. Car came back washed. Which was well worth the time it took. More

Service department was easy and pleasant experience from the moment I arrived to my departure. All members of your team greeted with a smile. Thank you! the moment I arrived to my departure. All members of your team greeted with a smile. Thank you! More

Took awhile but now pleased with the outcome. I made an appointment to have a flat tire fixed. I spent about two hours at the dealership. They could not find any leaks so the tire was removed and I made an appointment to have a flat tire fixed. I spent about two hours at the dealership. They could not find any leaks so the tire was removed and seal bead, replaced TPMS fit kit. I drove home and found the tire flat again the next morning. Car was towed back to Lexus, waited more than five hours then called them. Doug said they did find a very small hole when they put the tire in a water tank. They did a patch repair but we agreed leaving the car overnight would verify it was fixed. Glad to say that worked. I really appreciate that the repair and tow were complimentary. More

Absolutely outstanding service, professionalism and customer communication. Tri Bui was great to work with, replied to every single email, phone call, answered all my questions. customer communication. Tri Bui was great to work with, replied to every single email, phone call, answered all my questions. More

Chris, the service employee, who assisted me. Was very thorough, courteous, wore a mask which I greatly appreciated and was a true professional. The service work was accomplished quickly. Terrific dealers thorough, courteous, wore a mask which I greatly appreciated and was a true professional. The service work was accomplished quickly. Terrific dealership. More

I was concerned by the lack of mask wearing by employees and customers. I stood outside to avoid contamination for 1-1/2 hours on a rainy day I’ve been coming to this location for 3 years getting my S and customers. I stood outside to avoid contamination for 1-1/2 hours on a rainy day I’ve been coming to this location for 3 years getting my SUV serviced and the customer service has been inconsistent. Excellent to poor More

They’re always very accommodating, I’m able to get in for a maintenance appt. at my convenience. Tri, my service rep, has always been helpful, very professional yet personable. I would recommend this dealers a maintenance appt. at my convenience. Tri, my service rep, has always been helpful, very professional yet personable. I would recommend this dealership to anyone. My only problem is that it’s inconveniently located for me, but that’s no reflection on the service. More

Pleasant, quick This dealership demonstrates that it cares about its customers by emailing service reminders, moving quickly when a customer arrives, being personable This dealership demonstrates that it cares about its customers by emailing service reminders, moving quickly when a customer arrives, being personable and friendly, getting service done quickly. I enjoy dealing with them. More

The loner was great. With the virus it would be hard to wait for 2 1/2 hours in the waiting room. Michael is the Best. wait for 2 1/2 hours in the waiting room. Michael is the Best. More