Lexus of Wayzata - Service Center

Awesome service and convenience. I love my car and Lexus always treats it’s owners like royalty. Always a good experience. Thanks you so much. always treats it’s owners like royalty. Always a good experience. Thanks you so much. More

The dealership had next day appointments which I took. Upon arrival, they were quick to come to my vehicle and register me for service. This was the car's first maintenance and there was one tire senso Upon arrival, they were quick to come to my vehicle and register me for service. This was the car's first maintenance and there was one tire sensor issue. Both were addressed in about one hour, and the car was returned completely fixed and washed. The attention from the service manager was great! More

Needed service ASAP and got it. Great job and Mike was terrific. Always know I can get good service at Wayzata Lexus and be treated fairly. terrific. Always know I can get good service at Wayzata Lexus and be treated fairly. More

I worked with John for my first 6-month service after purchasing my Lexus NX in the summer. He was professional, helpful, and understanding of some of additional items I wanted checked (outside of the co purchasing my Lexus NX in the summer. He was professional, helpful, and understanding of some of additional items I wanted checked (outside of the complimentary service). More

The service that was required was done very well. Additional items needing attention were communicated to to and resolved in a timely manner. Good communication was maintained through service exper Additional items needing attention were communicated to to and resolved in a timely manner. Good communication was maintained through service experience. More

I worked with Bob Holm. He did a very good job. He was not on the list below. He explained everything thoroughly and I was happy with his advice not on the list below. He explained everything thoroughly and I was happy with his advice More

Change the channel on the tv in the waiting room! Nothing but two hours of Trump bashing and covid hysteria. Maybe some generic channel that everyone could enjoy? but two hours of Trump bashing and covid hysteria. Maybe some generic channel that everyone could enjoy? More

We had a battery problem with our Lexus Hybrid on Christmas Eve! Bob from the service department of Lexus of Wayzata us in and got the problem fixed even though it was a holiday! We couldn’t ask for Christmas Eve! Bob from the service department of Lexus of Wayzata us in and got the problem fixed even though it was a holiday! We couldn’t ask for better service. More

Jon was very good in getting me in to servicelast minute and getting me out quickly! Very competent guy. Would recommend him to anyone.....Al and getting me out quickly! Very competent guy. Would recommend him to anyone.....Al More

Kristine, who was my service coordinator, was great. She is the only reason this rating isn’t a 1 star review. She was professional, courteous, responsive and listened to what I was looking for. She is a is the only reason this rating isn’t a 1 star review. She was professional, courteous, responsive and listened to what I was looking for. She is a gem. On the not so great side of things, there has been a decline in this dealership’s service over the past few visits. For this visit the parts department forgot to order the necessary part resulting in a delay. Also they did not perform the complimentary wash following service and the technician who brought my car to me did not greet me or open the door or acknowledge me at all. These may seem like trivial observations but they are indicative of the change in service that I have experienced over the past year with this dealership. It is a shame as this dealership was such a high quality location and now we have lost faith in it and likely will take our business elsewhere. More