Lexus of Wayzata - Service Center

Jon was very good in getting me in to servicelast minute and getting me out quickly! Very competent guy. Would recommend him to anyone.....Al and getting me out quickly! Very competent guy. Would recommend him to anyone.....Al More

Kristine, who was my service coordinator, was great. She is the only reason this rating isn’t a 1 star review. She was professional, courteous, responsive and listened to what I was looking for. She is a is the only reason this rating isn’t a 1 star review. She was professional, courteous, responsive and listened to what I was looking for. She is a gem. On the not so great side of things, there has been a decline in this dealership’s service over the past few visits. For this visit the parts department forgot to order the necessary part resulting in a delay. Also they did not perform the complimentary wash following service and the technician who brought my car to me did not greet me or open the door or acknowledge me at all. These may seem like trivial observations but they are indicative of the change in service that I have experienced over the past year with this dealership. It is a shame as this dealership was such a high quality location and now we have lost faith in it and likely will take our business elsewhere. More

Tri always provides excellent understandable analysis. He consistently goes the extra mike to make sure you leave knowing your car is in good condition, with all needed issues resolved! He consistently goes the extra mike to make sure you leave knowing your car is in good condition, with all needed issues resolved! More

Joe, in service department, was very friendly, thorough, and very helpful throughout my service experience! I look forward to working with him on my next visit! and very helpful throughout my service experience! I look forward to working with him on my next visit! More

Best service ever. Mike was so professional and communicated everything so well. I have never felt So comfortable with a service advisor in my life. communicated everything so well. I have never felt So comfortable with a service advisor in my life. More

Excellent service. Highly recommend. Friendly sevice and they explain everything before performing service. Waiting area is very clean and spacious enough to social distance. On line scheduling is verly c they explain everything before performing service. Waiting area is very clean and spacious enough to social distance. On line scheduling is verly convenient and easy to use. More

Good courteous service. Disappointed recall wan’t addressed and car wash didn’t work but it was explained why. I will return when those are available. addressed and car wash didn’t work but it was explained why. I will return when those are available. More

Mike Peters greeted me as I walked in the building and handled the coordination with the car service people. Great experience except that the car wash was out of order. handled the coordination with the car service people. Great experience except that the car wash was out of order. More

Great overall experience, Celeste was very active in making sure that my service needs were met and the car came back in a timely manner and nicely cleaned to boot. making sure that my service needs were met and the car came back in a timely manner and nicely cleaned to boot. More

I worked with Tom Bennett for my 2016 GX460 Lexus SUV and he was great. Very considerate and helped my family out. Thanks, Tom. Matt S. he was great. Very considerate and helped my family out. Thanks, Tom. Matt S. More