Lexus of Wayzata - Service Center

Great customer service, friendly and knowledgeable staff. Rick is a great person to work with! You could either request a loaner, or wait in their VIP lounge! Rick is a great person to work with! You could either request a loaner, or wait in their VIP lounge! More

Worst service experience I have ever had at this dealership. No one greeted me upon arrival. After waiting ten minutes, I went inside and approached a service person who referred me to another perso dealership. No one greeted me upon arrival. After waiting ten minutes, I went inside and approached a service person who referred me to another person who was still not the correct person. Finally got the car checked in. Car was not washed or else washed without water. Bad experience! More

Extremely pleasant and feeling of being cared for experience each time I visit. From the receptionists to the service individuals, to the managers, each visit is positive plus the good care my car ge experience each time I visit. From the receptionists to the service individuals, to the managers, each visit is positive plus the good care my car gets- from steering wheel protected from grease, floor mats followed by a car wash. I highly recommend this dealer More

We were traveling and another dealer could not look at the car for a week. They got us in as we drove into town. Great service and Doug was great working with us. Thought we would have to pay 900.00+. Got the car for a week. They got us in as we drove into town. Great service and Doug was great working with us. Thought we would have to pay 900.00+. Got covered under warranty.!!!!! Very grateful More

Fixed the problem after getting me promptly scheduled and in on time. in on time. More

Thomas Campbell went the extra mile to help me, especially when there were no loaner cars. You guys really need to change your policy about these complimentary loan cars. especially when there were no loaner cars. You guys really need to change your policy about these complimentary loan cars. More

Extremely happy with the care and service of my Lexus. Devon Carslson. He is very knowledgeable and always professional. Chris Doyle makes it convenient to get my car serviced. Devon Carslson. He is very knowledgeable and always professional. Chris Doyle makes it convenient to get my car serviced. More

Very pleasant experience. Loved driving the new suv for Very pleasant experience. Loved driving the new suv for three days. Makes me think a new car might be in my future. Nice people. Didn’t feel press Very pleasant experience. Loved driving the new suv for three days. Makes me think a new car might be in my future. Nice people. Didn’t feel pressured. More

Appt was easy to set up. Work required was done quickly and efficiently. Everyone I encountered was pleasant and friendly, Always a pleasure to be here. and efficiently. Everyone I encountered was pleasant and friendly, Always a pleasure to be here. More

Happy with the work performed. The service was quick and seamless to drop off and pick up. But this is the second visit with no wash, floor mat and tags left in car etc. Not a big deal but both times it see seamless to drop off and pick up. But this is the second visit with no wash, floor mat and tags left in car etc. Not a big deal but both times it seems like the service team just doesn't care. First time it was blamed on the valet kids being lazy on a Saturday. This time it was "the construction dust got the best of your car. Oh we didn't wash it either". He was nice enough to offer a wash if I wanted to come back. But that's not the point, I can go get an oil change anywhere. I bring it to the nice fancy Lexus dealer for the experience and service. I work full time during their business hours and really don't like using my Saturday to drive 20 minutes for a make up car wash. I will continue to bring my car to Lexus because I am confident in their techs doing the right thing when it comes to working on it and using the right parts but I'm hoping third times the charm with the service! I was a service advisor myself for many years and I'd never let a car leave my shop covered in cement dust let alone even a floormat left in it. Guess we'll find out in 5k miles when I need an oil change again. More