Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
744 Reviews of Lexus of Wayzata - Service Center
Sort by
March 03, 2021
It was a very good experience with Celeste. She answered all my questions and described what to expect. Everything was done is time. Good job! all my questions and described what to expect. Everything was done is time. Good job! More
by Nlyadova
Employees Worked With
March 02, 2021
Everything was great except the car wash. The rag the person used to clean the mirrors and windows was soiled do they had to be redone at another car wash person used to clean the mirrors and windows was soiled do they had to be redone at another car wash More
by Bscallen
Employees Worked With
March 02, 2021
Had a windshield replaced due to chip and subsequent crack. Service was prompt, rental car was available and service people organized and personable. Car was ready the same day. crack. Service was prompt, rental car was available and service people organized and personable. Car was ready the same day. More
by mjscharlau
February 20, 2021
Easy to book appointment on line. Fast easy check in. Excellent communication. Happy with service! Good vibe in the work area. Employees appear to like working there. Excellent communication. Happy with service! Good vibe in the work area. Employees appear to like working there. More
by Colleen
Employees Worked With
Tri Bui
February 19, 2021
Always friendly, competent, and helpful. Good communication. Advise appropriately for additional services. Always follow up. Brand new loaner car. Always clean and full of gas communication. Advise appropriately for additional services. Always follow up. Brand new loaner car. Always clean and full of gas More
by th4sbwu
Employees Worked With
Doug Evans
February 19, 2021
My rating is based on their (lack of) COVID protocols, not on the service to my vehicle. Service Consultants were interacting with each other in the service bay with their masks down. When paying for my s not on the service to my vehicle. Service Consultants were interacting with each other in the service bay with their masks down. When paying for my service, I was surprised I needed to hand my card to someone for processing. Over the last 11 months, the vast majority of retailers have adopted a contactless payment process. For those who have a contact-based process, the card is wiped upon return. When my car was delivered to me, my fob and steering wheel was touched and not sanitized. I expect better. More
by Doug
Employees Worked With
Bob
February 17, 2021
Prompt, professional and friendly service as usual. Performed service I brought car in for; multi-point inspection identified other recommended maintenance work, Detailed information and cost break-dow Performed service I brought car in for; multi-point inspection identified other recommended maintenance work, Detailed information and cost break-down for each item provided. Absolutely no pressure exerted to have additional work done on the same service visit. All handled very professionally. More
by JC
Employees Worked With
Bob Madson
February 17, 2021
Great Service - Mike Peters is always spot on, on time and knows my car better then me. Car always runs great and very happy with his service and friendship. Always and only use MIKE. 👍 and knows my car better then me. Car always runs great and very happy with his service and friendship. Always and only use MIKE. 👍 More
by Jonhill72
Employees Worked With
Michael Peters
February 05, 2021
Lexus goes out it’s way to ensure your health and safety while visiting their dealership. Appreciated their resource dedicated to cleaning post custom visits. Chairs and table were immediately cleaned. while visiting their dealership. Appreciated their resource dedicated to cleaning post custom visits. Chairs and table were immediately cleaned. Great service! More
by Lynn
Employees Worked With
February 03, 2021
Best Lexus dealership ! Knowledgable employees who do everything they can to keep Lexus owners happy ! Polite, speedy service. Great waiting area. They do it right! everything they can to keep Lexus owners happy ! Polite, speedy service. Great waiting area. They do it right! More
by alexk
Employees Worked With
