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Lexus of Wayzata - Service Center

Wayzata, MN

4.7
772 Reviews
Call Service Center (763) 645-5706

772 Reviews of Lexus of Wayzata - Service Center

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September 07, 2021

Your overall service is excellent! Thank so much for always being so helpful and so friendly. I am so grateful for all you do! More

by Sokhannakachan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tri Bui
Report | Print
Sep 08, 2021 -

Lexus of Wayzata responded

Hi, we're glad to hear that everything was completed to your satisfaction. Please let us know if there is ever anything else we can assist you with. Have a great day.

September 04, 2021

Mike Peters is terrific. Keeps me informed and takes good care of my car. He is always accessible to answer my questions, even if they are asked more than once. More

by Msvinokour
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Peters
Report | Print
Sep 07, 2021 -

Lexus of Wayzata responded

Hi, we're happy to hear you had such a positive experience with Mike! If you have any further questions, please give us a call. We're always happy to help!

September 04, 2021

Good service person. Nice amenities for the waiting area. Made an appointment friday night for Saturday but when in got there they couldn't find it, they still got me in for service I needed. More

by fontanadj
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Not sure. But he's not listed here
Report | Print
Sep 08, 2021 -

Lexus of Wayzata responded

Hi, thank you for sharing your positive experience! We hope you continue to choose us for all your automotive needs! Take care!

September 04, 2021

Worst customer service in the service department. Asked for a ride back to the dealership from a close by business, never got it, had to call uber after 45 min waiting. More

by Ed
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
John in service dept, Son - service dept manager
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Sep 08, 2021 -

Lexus of Wayzata responded

Hi, we regret to hear that you had this experience with us. Please reach out us at (952) 476-6111 and we will work with you personally in rectifying the issues you experienced.

September 03, 2021

Always appreciate the service we receive from the Wayzata location. Great cooperation and assistance from Mike Peters. Wonderful team in the front and back. They continue to reinforce the reason we purcha More

by Michael Casper
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
The backroom, Michael Peters
Report | Print
Sep 07, 2021 -

Lexus of Wayzata responded

Hi Michael, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

September 02, 2021

Great customer service, friendly. Great loaner cars. No service done without authorization. More

by Bwalz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Holm
Report | Print
Sep 03, 2021 -

Lexus of Wayzata responded

Hi, thank you so much for sharing your recent experience with us! We work hard to provide each of our clients with the best automotive experience! We hope to see you again!

August 18, 2021

Service consultant, Jonathan Jergenson, did a great job in coordinating the service appointment.....THANKS!!! More

by Kabetogama
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Jergenson
Report | Print
Aug 23, 2021 -

Lexus of Wayzata responded

We're glad to hear that everything was completed to your satisfaction with the help of Jonathan! Please let us know if there is ever anything else we can assist you with.

August 16, 2021

Tom Bennett is very good and did a good job of servicing me! Always great service! More

by mikerobinson77
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Russell Lawrentz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Bennett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tri Bui
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Aug 23, 2021 -

Lexus of Wayzata responded

Hi, we are pleased to hear of your experience with us. Customer satisfaction is one of our top priorities and we're glad to know our staff was so helpful! We hope you continue to choose us for all your automotive needs! Take care!

August 12, 2021

Fantastic customer service, easy in and out, pricing is fair, I highly recommend. More

by nlewandowski
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Jurgenson
Report | Print
Aug 15, 2021 -

Lexus of Wayzata responded

Hi, thanks for sharing your recent service experience with us. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

August 07, 2021

Great customer service, patient and very easy to work with More

by TD
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Son Huynh, Doug Evans, Dana Poppen
Report | Print
Aug 18, 2021 -

Lexus of Wayzata responded

Hello, we are pleased to hear of your experience with us. Customer satisfaction is one of our top priorities and we're glad to know our staff was so helpful! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

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