Lexus of Wayzata - Service Center

Thank you Lexus of Wayzata, Thank you Gabrielle in service department! Great customer service very professional, friendly and Honest! service department! Great customer service very professional, friendly and Honest! More

People are nice, service I received was done as expected, however the 3% service fee on a credit card was not expected and I will have the rest of my maintenance done elsewhere. however the 3% service fee on a credit card was not expected and I will have the rest of my maintenance done elsewhere. More

Excellent service. Very pleased and helpful employee at check in. Loaner car arrangement went very well. Very pleased and helpful employee at check in. Loaner car arrangement went very well. More

Tom , was great. He was great to communicate with us regarding the car that needed a great deal of repairs,’He mentioned we which need tires, and my husband said,” g He was great to communicate with us regarding the car that needed a great deal of repairs,’He mentioned we which need tires, and my husband said,” go ahead ahead replace the tires””. .Tom replied, just wait until we look everything over and figure out what you want to get repaired. They exceeded expectations and getting the job done. We have a 2008 Lexus LS which is a great car. The car 2008 Lexus LS is old but I use it mainly for my errands during fair weather days, Due to the fact , in the winter it has rear wheel drive. I would give Lexus of Wayzata a number 10. I also told friends what a great job well done!. Tom could not have been more understanding and great to keep us informed. He gave me a very lovely car to drive while mine was being repaired. The cost of repairs was near $5000 along with the tires included but at this time in my life I can’t buy a car for 5000..Sometime in my future we will purchase a newer SUV Lexus. We will use this one until the time is right , Thank you ,Tom your did great work. We you a 10 , you exceeded our expectations Lexus has great customer service along with keeping the customer informed. More

Excellent service department with great Saturday hours. They were very thorough with their work and pleasant to work with. This was my first time needing service and I couldn’t be more pleased. They were very thorough with their work and pleasant to work with. This was my first time needing service and I couldn’t be more pleased. More

Everyone is Very attentive and courteous. I appreciate the attention to details.. Scheduling was easy. I appreciate the attention to details.. Scheduling was easy. More

My car was stop on the road,so My car was towed to the dealer ship. Rick is very nice for helping me . I am very happy with wayzata Lexus dealer dealer ship. Rick is very nice for helping me . I am very happy with wayzata Lexus dealer More

The service provided at Lexus of Wayzata is always prompt and professional. I have been a customer for a long time. Rick Stack was my Service Advisor and he is great. He resolved all my service needs, and and professional. I have been a customer for a long time. Rick Stack was my Service Advisor and he is great. He resolved all my service needs, and is quite knowledgeable about my Lexus NX300H. I love my Lexus and this dealership is outstanding for is customer service, car maintenance service department. Thank you Rick Stack!!! More

It has lost its luxury brand feel. The addition of a 3% up charge for use a credit card for service is cheesy. If you can’t find a way to build in the alleged credit card charges into The addition of a 3% up charge for use a credit card for service is cheesy. If you can’t find a way to build in the alleged credit card charges into a $250 oil change, shame on you! I don’t often travel with check blanks and I don’t often carry that amount of cash. To face the up charge is something I might expect from Sam and Ella’s, mom and pop, not at the Lexus dealer. Like, what happened to free coffee? The atmosphere at this dealer has changed in the past several years and not for the better. That fact is reinforced by the number of long time employees gone and replaced with brand new. It’s sad to see. More

I’m sold on Lexus, the car itself, but this dealership specifically because of the outstanding maintenance service department. specifically because of the outstanding maintenance service department. More