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Lexus of Wayzata - Service Center

Wayzata, MN

4.7
772 Reviews

772 Reviews of Lexus of Wayzata - Service Center

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October 06, 2021

Great service! I like the service advisors and the frequent updates and communication while my car 🚗 s being serviced at Lexus of Wayzata. More

by KimberleyNielsen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Lushine
Oct 07, 2021 -

Lexus of Wayzata responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! We hope you continue to choose us for all your automotive needs! Take care!

October 02, 2021

Awesome service, have worked with Chris for over 20 years, alway a great experience …thanks More

by dmichael
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Doyle
Oct 04, 2021 -

Lexus of Wayzata responded

Hi, we're glad to hear that everything was completed to your satisfaction! Please let us know if there is ever anything else we can assist you with. Safe travels!

September 28, 2021

Will not return for future service. Had to bring my car in twice because the wrong parts were ordered. The second time I brought my car in the last person to drive it turned it off while it was still in re More

by UND.gammell
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Robert Madison
Sep 29, 2021 -

Lexus of Wayzata responded

Hi, thanks for reaching out to us. We work hard to provide each of our clients with the best automotive experience, but it sounds like we really let you down. If you would like to discuss your experience in more detail, please give us a call at (952) 476-6111 at your earliest convenience. We always look for opportunities to improve so we hope to hear from you.

September 28, 2021

I’ve been a customer of Lexus of Wayzata for 25 years and have been always impressed with the sales and service people I’ve worked with. More

by JF
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Becky Stenson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Nathanson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Isaiah Kallas, Timm Bastyr
Sep 29, 2021 -

Lexus of Wayzata responded

Hi, thank you so much for sharing your recent experience with us! We work hard to provide each of our clients with the best automotive experience! We hope to see you again! Safe travels!

September 21, 2021

On top of everything! Celeste is great at her job and with people. kept me informed all along. More

by Bill
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Celeste Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 23, 2021 -

Lexus of Wayzata responded

Hi Bill, thank you for your kind review; we are happy to pass along your comments to Celeste here at Lexus of Wayzata! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

September 18, 2021

They know the customer comes first and that is how we are treated, even when we get antsy to make another engagement which was my wife’s 50 year college reunion. More

by Lairdlarry
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Doug Evans, Tri Bui
Sep 23, 2021 -

Lexus of Wayzata responded

Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

September 17, 2021

Very good service and very easy to deal with. I like my car to serve here every time. More

by Ken.do21
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tri Bui
Sep 25, 2021 -

Lexus of Wayzata responded

Hello, thank you so much for sharing your recent experience with us! We work hard to provide each of our clients with the best automotive experience! We hope to see you again!

September 17, 2021

Been a long time customer. Especially impressed with Doug Evans all these years he has many gifts More

by JBburkett
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
doug evans, Doug Evans
Sep 23, 2021 -

Lexus of Wayzata responded

Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

Sep 29, 2021 -

JBburkett responded

i would like to recommend the help I received from doug evans this is a new recommendation jim burkett please send a copy of this to dough evans

Sep 29, 2021 -

JBburkett responded

thank you doug JB

September 15, 2021

There is a lack in communication and service in my experience. Regarding details, they don’t match the service I have had in other cities. They vacuum out the car before it heads home and sometimes th More

by Coach
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Doug Evans
Sep 17, 2021 -

Lexus of Wayzata responded

Hi, thanks for reaching out to us. We work hard to provide each of our clients with the best automotive experience, but it sounds like we really let you down. Please reach out us at (952) 476-6111 and we will work with you personally in rectifying the issues you experienced

September 15, 2021

Fast, courteous service with an appointment, while still being thorough. Attention to minor details and inspections for an excellent experience. More

by ghelebrant
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Celeste Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 17, 2021 -

Lexus of Wayzata responded

Hi, we're glad to hear that everything was completed to your satisfaction. Please let us know if there is ever anything else we can assist you with.

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