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Lexus of Wayzata - Service Center

Wayzata, MN

4.7
744 Reviews

744 Reviews of Lexus of Wayzata - Service Center

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August 12, 2021

Fantastic customer service, easy in and out, pricing is fair, I highly recommend. More

by nlewandowski
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Jurgenson
Aug 15, 2021 -

Lexus of Wayzata responded

Hi, thanks for sharing your recent service experience with us. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

August 07, 2021

Great customer service, patient and very easy to work with More

by TD
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Son Huynh, Doug Evans, Dana Poppen
Aug 18, 2021 -

Lexus of Wayzata responded

Hello, we are pleased to hear of your experience with us. Customer satisfaction is one of our top priorities and we're glad to know our staff was so helpful! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

July 09, 2021

Great customer service, friendly and knowledgeable staff. Rick is a great person to work with! You could either request a loaner, or wait in their VIP lounge! More

by John
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Stack
Jul 13, 2021 -

Lexus of Wayzata responded

Hi John, thanks for your great review, and for giving our dealership such a high star rating! We hope you continue to choose us for all your automotive needs! Take care!

July 08, 2021

Worst service experience I have ever had at this dealership. No one greeted me upon arrival. After waiting ten minutes, I went inside and approached a service person who referred me to another perso More

by Dbd
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tom Bennett
1.0
This rating includes all reviews, with more weight given to recent reviews.
Celeste Harris
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Doyle, Doug Evans, Michael Peters, Ali Alvi, Tom Lofquist, Tri Bui, Nick Dansie, Joe Lushine
Jul 13, 2021 -

Lexus of Wayzata responded

Hi, we regret to hear that you are displeased with your recent experience with us. We want to regain your trust and your business so please reach out to us at (952) 476-6111. We will work with you to resolve this matter to your satisfaction.

July 07, 2021

Extremely pleasant and feeling of being cared for experience each time I visit. From the receptionists to the service individuals, to the managers, each visit is positive plus the good care my car ge More

by Joannasgarden
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Bennett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Doug Evans, Michael Peters, Tri Bui, Joe Lushine
Jul 10, 2021 -

Lexus of Wayzata responded

Hello, thank you so much for the positive review! Your recommendation means so much to us and we're so happy to have earned it. Have a great day!

July 05, 2021

We were traveling and another dealer could not look at the car for a week. They got us in as we drove into town. Great service and Doug was great working with us. Thought we would have to pay 900.00+. Got More

by Don206golf
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Doug Evans
Jul 07, 2021 -

Lexus of Wayzata responded

Hi, we're glad to hear that everything was completed to your satisfaction! Please let us know if there is ever anything else we can assist you with. Safe travels!

June 29, 2021

Fixed the problem after getting me promptly scheduled and in on time. More

by JER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Lofquist
Jul 05, 2021 -

Lexus of Wayzata responded

Hi, we are very happy to have provided you with such a positive experience! We hope you continue to choose us for all your automotive needs! Take care!

June 20, 2021

Thomas Campbell went the extra mile to help me, especially when there were no loaner cars. You guys really need to change your policy about these complimentary loan cars. More

by Robert
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ali Alvi
Jun 22, 2021 -

Lexus of Wayzata responded

Hello Robert, we appreciate you taking the time to leave us this feedback. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

June 19, 2021

Extremely happy with the care and service of my Lexus. Devon Carslson. He is very knowledgeable and always professional. Chris Doyle makes it convenient to get my car serviced. More

by Julie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Devon Carlson , Chris Doyle
Jun 22, 2021 -

Lexus of Wayzata responded

Hi Julie, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

May 30, 2021

Very pleasant experience. Loved driving the new suv for Very pleasant experience. Loved driving the new suv for three days. Makes me think a new car might be in my future. Nice people. Didn’t feel press More

by Donna Harmon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Lushine
Jun 01, 2021 -

Lexus of Wayzata responded

Hi Donna, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. Thank you so much for choosing Lexus of Wayzata as your first choice for service! Safe travels!

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