Lexus of Wayzata - Service Center

I just had my first service on my 2021 UX. Just a regular maintenance visit. I was greeted promptly and everything was handled professionally. I was finished and on my way in an hour. Excellent service! maintenance visit. I was greeted promptly and everything was handled professionally. I was finished and on my way in an hour. Excellent service! More

Visiting MPLS and check engine light came on, as getting ready to head home to KCMO. Very accommodating and expeditious in handling a drive-in without appointment. Mr. Holm was super friendly and a delight ready to head home to KCMO. Very accommodating and expeditious in handling a drive-in without appointment. Mr. Holm was super friendly and a delight to work with. Would definitely be a return customer if lived in area. More

Neat, clean, staff attentive. Facility is comfortable. Like your showroom eventuality you have few csrs Like your showroom eventuality you have few csrs More

Very efficient and friendly staff. Great experience and everyone knew what to do. Very pleased everyone knew what to do. Very pleased More

Mike was great to work with and very helpful. He explained all the work done! explained all the work done! More

Car not ready when promised. Had to go back twice to pick it up and still don’t have my paperwork for service work that was done. Nice guys at service desk and greeters but this was a one hour oil change an it up and still don’t have my paperwork for service work that was done. Nice guys at service desk and greeters but this was a one hour oil change and tire rotation that took over 6 hours More

Bob Madson was great. My car was was nice and clean and ready when promised. ready when promised. More

Always polite and helpful associates. Always a good experience. appreciate the complementary car wash. Convenient location. experience. appreciate the complementary car wash. Convenient location. More

Not well organized. Some employees not engaged especially those meeting/greeting the customer. Bob Madson the service rep was fine, but didn't get a lot of cooperation from the staff in the servi especially those meeting/greeting the customer. Bob Madson the service rep was fine, but didn't get a lot of cooperation from the staff in the service area. Overall, disappointing to what I get at Chevrolet for service, who work hard to exceed expectations. Lexus had my car all day, gave me a loaner, but called late in the afternoon telling me they couldn't get to it. When I picked it up, it took 20 minutes to get my car after I paid for it. Seriously? More

Service was done quickly and personnel were friendly and accommodating. I will continue to have my car serviced at Lexus . accommodating. I will continue to have my car serviced at Lexus . More