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Lexus of Wayzata - Service Center

Wayzata, MN

4.7
757 Reviews
Call Service Center (763) 645-5706

757 Reviews of Lexus of Wayzata - Service Center

Sort by
August 29, 2024

Excellent service and advisor. I know I can count on Jonathan for good service in a professional manner. He answers all my questions teadily. More

by Lexus fan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Jergenson service dept
Report | Print
Sep 01, 2024 -

Lexus of Wayzata responded

Hello, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! If you have any further questions, please give us a call. We're always happy to help!

August 28, 2024

Prompt and efficient; hard to ask for more. Ready on time with a pretty short lead time. More

by D.sime
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Jorgensen
Report | Print
Aug 29, 2024 -

Lexus of Wayzata responded

Hello, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. Please let us know if there is anything else we can do for you; we are more than happy to help!

August 21, 2024

Very polite customer and quick customer service. Choose to wait in the lounge, very comfy with beverages to make the wait go quickly More

by Csempls15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kaley Baily
Report | Print
Aug 24, 2024 -

Lexus of Wayzata responded

Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

August 18, 2024

Gabby was responsible for a great experience. She was knowledgeable, confident, friendly and lighthearted all at the same time. More

by Lauriedunn928
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gabby
Report | Print
Aug 19, 2024 -

Lexus of Wayzata responded

Hi, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you.

August 13, 2024

One of the worse service departments I have ever seen. They scheduled my appointment to make a second key for my vehicle today and when I get there the part that was needed was not ordered (they eliminat More

by KP
Recommend Dealer
No
Employees Worked With
Gal waited on me
Report | Print
Aug 17, 2024 -

Lexus of Wayzata responded

Hi KP - My apologies about how your visit went. The last thing we want to do is waste your time, and for that I’m very sorry. I would really like to talk with you about your visit. Please email or call me so I can reach out to you. I do not know how to locate you in our system using your initials. Thank you, Matthew Meyer General Manager Lexus of Wayzata Matthew.meyer@napleton.com 952-404-5103

August 09, 2024

The service department is top notch. My normal service advisor was on vacation so I worked with Natasha. She did a great job! More

by CLB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Natasha
Report | Print
Aug 11, 2024 -

Lexus of Wayzata responded

We're glad to hear that everything was completed to your satisfaction, Clb! Please let us know if there is ever anything else we can assist you with.

July 11, 2024

My name was not used in the 90 minutes I was at the dealership. The most personal thing each of us owns is our name. Use it! Mine is Bill. More

by Bill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t know. Service advisor didn’t intro himself or have name tag.
Report | Print
Jul 14, 2024 -

Lexus of Wayzata responded

Hi, thank you for taking the time to leave feedback. We would appreciate the opportunity to earn your trust and address any concerns you might have. Please reach out to me directly at 630-382-0339 or via email at ER@Napleton.com. Best regards Eduardo Rodriguez National CX Director Ed Napleton Automotive Group

June 20, 2024

Car was done on time and work was done as promised. The service advisor was great. More

by Reks
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Jorgensen
Report | Print
Jun 21, 2024 -

Lexus of Wayzata responded

Hi, thank you so much for the positive review! Please don't hesitate to reach out if there's anything additional we can do for you.

June 13, 2024

Prompt and efficient service for a replacement battery! We could drive in without an appointment and get immediate attention. More

by dig.lord.05
Recommend Dealer
Yes
Employees Worked With
Rick
Report | Print
Jun 14, 2024 -

Lexus of Wayzata responded

Hi, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. Please don't hesitate to reach out if there's anything additional we can do for you.

June 11, 2024

Jesse was great to work with. She was very personable and not too pushy which is something you see these days with everything. More

by Kristikay1977
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesse
Report | Print
Jun 13, 2024 -

Lexus of Wayzata responded

Hi, thanks for highlighting some of our staff who helped make this such a great experience! Please let us know if there is anything else we can do for you; we are more than happy to help! Have a great day!

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