Lexus of Wayzata - Service Center

I purchased a vehicle 3 years ago and every service appointment since has been extraordinary. This last service, 35k miles, my service advisor, Celeste, was as personable and customer oriented as it ge appointment since has been extraordinary. This last service, 35k miles, my service advisor, Celeste, was as personable and customer oriented as it gets. She gave me great insight on my vehicle and was quick to get me into my loaner. I had to bring my two year old with me and she immediately engaged him and was patient with him and me. She then carried my car seat to my loaner vehicle and talked with my son while I installed it to keep him occupied. Wow! 10 stars. A place that puts moms first and help them is a ten out of ten. Highly recommend requesting to see Celeste. More

Excellent work on my vehicle and great customer service. Will return with my business soon! Will return with my business soon! More

My experience with the service department-from start to finish-was incredible. The employees, especially Thomas Campbell, are extremely professional and helpful. I will only come to Lexus of Wayzata for re finish-was incredible. The employees, especially Thomas Campbell, are extremely professional and helpful. I will only come to Lexus of Wayzata for repairs and maintenance of my GS 350. More

Came to my house with the same type car as mine, left the loaner and took mine to shop. Work was done as promised and a fair settlement of a difference from original purchase. loaner and took mine to shop. Work was done as promised and a fair settlement of a difference from original purchase. More

Highly recommend Lexus of Wayzata! Perfect car! Perfect service experience! Very knowledgeable, helpful and professional! Perfect car! Perfect service experience! Very knowledgeable, helpful and professional! More

Why doesn’t your company wash and clean the interior of the vehicle? Colorado Springs Lexus does. the vehicle? Colorado Springs Lexus does. More

Good honest service after thoroughly discussion of need with me. I appreciate my input being respected. They recommend ( and explain why) and let me know what to schedule for the future. No pressure, snd with me. I appreciate my input being respected. They recommend ( and explain why) and let me know what to schedule for the future. No pressure, snd a great waiting/refreshment room! More

Customer oriented, on schedule. Explained options well, no pressure to add optional items. I was assigned to work with Rick today - great job working with me! Explained options well, no pressure to add optional items. I was assigned to work with Rick today - great job working with me! More

Every one was eager to please and friendly Asked if any thing more could be done thing more could be done More

30k check-up. Went well. However, with 8 years with dealership, the final CARWASH has NEVER worked. I use an ergonomic pad in driver’s seat. It was upside down Went well. However, with 8 years with dealership, the final CARWASH has NEVER worked. I use an ergonomic pad in driver’s seat. It was upside down on passenger seat floor. I remain confused about what warranties follow the certified car and what extended care includes. More