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Lexus of Wayzata - Service Center

Wayzata, MN

4.7
757 Reviews
Call Service Center (763) 645-5706

757 Reviews of Lexus of Wayzata - Service Center

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November 05, 2024

The service at Lexus that use to be excellent has declined. Not sure why. The wait time just to see a service manager is over 30 min. And that doesn’t even include service on your car. More

by MB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kaley Bailey
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Nov 08, 2024 -

Lexus of Wayzata responded

Hi, we appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. Please reach out to us at (952) 476-6111 so we may assist you in moving forward towards a resolution.

November 02, 2024

Nice and clean waiting lounge. My service advisor Jon J is patience and very helpful. More

by Kooslee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Jorgenson
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Nov 04, 2024 -

Lexus of Wayzata responded

Thank you! Matthew Meyer General Manager Lexus of Wayzata 952-404-5103 Direct matthew.meyer@napleton.com www.lexusofwayzata.com

October 30, 2024

Very pleasant and professional to work with. Was quick to set things up for me. More

by lssk2008
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kaley Bailey
Report | Print
Nov 02, 2024 -

Lexus of Wayzata responded

Thank you, Matthew Meyer General Manager Lexus of Wayzata 952-404-5103 Direct matthew.meyer@napleton.com www.lexusofwayzata.com

October 22, 2024

Next level service in comparison to other dealerships I've worked with. Thank you very much! More

by paulcarlson12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Nathanson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 26, 2024 -

Lexus of Wayzata responded

Thank You Paul! Matthew Meyer General Manager Lexus of Wayzata 952-404-5103 Direct matthew.meyer@napleton.com www.lexusofwayzata.com

October 09, 2024

The service department was a mess. People waiting in lines by their cars for a half an hour and no one there to help them. At this point I own four Lexus, but I will never buy anothe More

by Ketansey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Gabby - she was a great help to me maneuvering around the situation
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Oct 13, 2024 -

Lexus of Wayzata responded

Good Morning Ketansey, I apologize for your recent experience with our dealership. I would like to hear from you about it. We never want to have a guest leave feeling the way you feel. Please provide me the best number to call, and I will gladly call. I hope to have the chance to discuss with you. Thank you, Matthew Meyer General Manager Lexus of Wayzata Matthew.Meyer@napleton.com 952-404-5103 www.lexusofWayzata.com

October 06, 2024

This takes more effort ei wish. It’s a great dealership all the way around More

by dsomers123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Val Udermann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Bennett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Celeste Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 12, 2024 -

Lexus of Wayzata responded

Thank you! Matthew Meyer General Manager Lexus of Wayzata 952-404-5103 Direct matthew.meyer@napleton.com www.lexusofwayzata.com

October 04, 2024

Dropped my vehicle off for a minor repair and received a loaner car which was great More

by Tracy C
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Koll
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Oct 06, 2024 -

Lexus of Wayzata responded

Thank you Tracy Matthew Meyer General Manager Lexus of Wayzata Matthew.Meyer@napleton.com 952-404-5103 www.lexusofWayzata.com

October 04, 2024

Excellent service experience as always. Car was ready when promised. Having a loaner car meant my day did not revolve around the car service timing. More

by lbwagner11
Recommend Dealer
Yes
Employees Worked With
Tom Bennett
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 12, 2024 -

Lexus of Wayzata responded

Thank you ! Matthew Meyer General Manager Lexus of Wayzata 952-404-5103 Direct matthew.meyer@napleton.com www.lexusofwayzata.com

September 26, 2024

It was wonderful the way they help me every thing was on time thanks anyway More

by Nataashaa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Bennett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 02, 2024 -

Lexus of Wayzata responded

Hello, thank you for your kind words! We're happy we could help. Please let us know if there is anything else we can do for you; we are more than happy to help!

August 30, 2024

Very easy check in. Lexus rep, Celeste, was attentive and thorough. No issues with overall experience More

by PL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Celeste Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 05, 2024 -

Lexus of Wayzata responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! Please don't hesitate to reach out if there's anything additional we can do for you.

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