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Lexus of Wayzata - Service Center

Wayzata, MN

4.7
744 Reviews
Call Service Center (763) 645-5706

744 Reviews of Lexus of Wayzata - Service Center

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August 18, 2024

Gabby was responsible for a great experience. She was knowledgeable, confident, friendly and lighthearted all at the same time. More

by Lauriedunn928
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gabby
Report | Print
Aug 19, 2024 -

Lexus of Wayzata responded

Hi, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you.

August 13, 2024

One of the worse service departments I have ever seen. They scheduled my appointment to make a second key for my vehicle today and when I get there the part that was needed was not ordered (they eliminat More

by KP
Recommend Dealer
No
Employees Worked With
Gal waited on me
Report | Print
Aug 17, 2024 -

Lexus of Wayzata responded

Hi KP - My apologies about how your visit went. The last thing we want to do is waste your time, and for that I’m very sorry. I would really like to talk with you about your visit. Please email or call me so I can reach out to you. I do not know how to locate you in our system using your initials. Thank you, Matthew Meyer General Manager Lexus of Wayzata Matthew.meyer@napleton.com 952-404-5103

August 09, 2024

The service department is top notch. My normal service advisor was on vacation so I worked with Natasha. She did a great job! More

by CLB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Natasha
Report | Print
Aug 11, 2024 -

Lexus of Wayzata responded

We're glad to hear that everything was completed to your satisfaction, Clb! Please let us know if there is ever anything else we can assist you with.

July 11, 2024

My name was not used in the 90 minutes I was at the dealership. The most personal thing each of us owns is our name. Use it! Mine is Bill. More

by Bill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t know. Service advisor didn’t intro himself or have name tag.
Report | Print
Jul 14, 2024 -

Lexus of Wayzata responded

Hi, thank you for taking the time to leave feedback. We would appreciate the opportunity to earn your trust and address any concerns you might have. Please reach out to me directly at 630-382-0339 or via email at ER@Napleton.com. Best regards Eduardo Rodriguez National CX Director Ed Napleton Automotive Group

June 20, 2024

Car was done on time and work was done as promised. The service advisor was great. More

by Reks
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Jorgensen
Report | Print
Jun 21, 2024 -

Lexus of Wayzata responded

Hi, thank you so much for the positive review! Please don't hesitate to reach out if there's anything additional we can do for you.

June 13, 2024

Prompt and efficient service for a replacement battery! We could drive in without an appointment and get immediate attention. More

by dig.lord.05
Recommend Dealer
Yes
Employees Worked With
Rick
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Jun 14, 2024 -

Lexus of Wayzata responded

Hi, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. Please don't hesitate to reach out if there's anything additional we can do for you.

June 11, 2024

Jesse was great to work with. She was very personable and not too pushy which is something you see these days with everything. More

by Kristikay1977
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesse
Report | Print
Jun 13, 2024 -

Lexus of Wayzata responded

Hi, thanks for highlighting some of our staff who helped make this such a great experience! Please let us know if there is anything else we can do for you; we are more than happy to help! Have a great day!

June 10, 2024

Gabby Dorau clearly explained the work that needed to be done and why. She was very knowledgeable and helpful More

by aaweimerskirch
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gabby Dorau
Report | Print
Jun 12, 2024 -

Lexus of Wayzata responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Our team is available should you require any extra help.

June 09, 2024

Gabby was great to work with. She was thoughtful and thorough. She kept us updated throughout the process. More

by Doug D
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Val Udermann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gabby Dorau
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Jun 09, 2024 -

Lexus of Wayzata responded

Hi Doug, we're glad to hear you found our staff to be so informative and helpful. Our team is available should you require any extra help.

May 24, 2024

The best part of this dealership is their service dept. Bob is the best service manager I have ever had. More

by Lynnalberts
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Madson
Report | Print
May 26, 2024 -

Lexus of Wayzata responded

Hello, we're glad to hear you found our staff to be so informative and helpful. We hope you continue to choose us for all your automotive needs! Take care!

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