757 Reviews of Lexus of Wayzata - Service Center
I use this dealership for servicing my older vehicle. They have done a stellar job taking care of my car while also ensuring it will have a long life. Their waiting room is also well maintained and stock They have done a stellar job taking care of my car while also ensuring it will have a long life. Their waiting room is also well maintained and stocked in case you don’t want to take a loaner More
Lexus Service Department is a well oiled machine. The personal service representative is a very reassuring touch ultimately resulting in confidence of a thorough job well done. The personal service representative is a very reassuring touch ultimately resulting in confidence of a thorough job well done. More
I had a difficult problem to solve. and they continued to work on it until they did. and they continued to work on it until they did. More
Holy Cow! As a 53 year old female I feel like the service at Lexus Wayzata keeps getting better and better. I worked with Chris Doyle today and had an excelle As a 53 year old female I feel like the service at Lexus Wayzata keeps getting better and better. I worked with Chris Doyle today and had an excellent tune up on a 2013 RX 350. Honesty, these are people I can trust. I’ll drive this black gem as long as possible, then I’ll find my next used Lexus through Wayzata once more. Thank you, Chris, you are a class act. Give this guy a raise. More
Had my oil changed and tires rotated today. Been going here for 20 years! Worst service I have ever received. Got there 10:30am. Was sat down at the persons desk. Waited several minutes. Fina Been going here for 20 years! Worst service I have ever received. Got there 10:30am. Was sat down at the persons desk. Waited several minutes. Finally a guy asked me does she know you’re here? I said no. He paged her and she finally showed up. Then she told me it would take until noon or latest 12:15pm (which I thought seemed long). So I waited in the reception area. Nobody showed up. Finally at 12:20pm I walk to service myself and i see my car parked there. It appeared to have been done long before the time given!! She was busy chatting with a coworker when I walked up and asked why nobody had gotten me. She told me she still doesn’t have my paperwork. What?! I’ve never heard that before. Paperwork is done immediately when the car is done. Then she proceeds to help another customer and told me to wait at another desk!! Doesn’t bother to grab my paperwork and get me out of there. Another guy finally checked me out. I was beyond annoyed!!!! So much so that I called in to speak to a manager! Tempted not to go back ever again! More
Excellent service. Clean loaner provided. Repaired vehicle in timely manor. Staff was friendly and helpful. Clean loaner provided. Repaired vehicle in timely manor. Staff was friendly and helpful. More