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Lexus of Wayzata - Service Center

Wayzata, MN

4.7
757 Reviews

757 Reviews of Lexus of Wayzata - Service Center

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October 07, 2022

The service department is a well oiled machine, everything you dream service should be: courteous, efficient, responsive communication with no wait to get answers. Best service department I have ex More

by Jane
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Stack
Oct 11, 2022 -

Lexus of Wayzata responded

Thanks for sharing your recent service experience with us, Jane! We hope you continue to choose Lexus of Wayzata as your first choice for all your vehicle needs.

October 05, 2022

Prompt, comprehensive and courteous service. Technicians always provide guidance about upcoming needs or repairs and waiting area is comfortable and welcoming. More

by mstrand
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Bennett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Thomas Campbell, Chris Doyle, Tri Bui
Oct 10, 2022 -

Lexus of Wayzata responded

We are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care!

September 26, 2022

I have been dealing with you since 1993. Love thirst card and this dealer! Thank you. More

by joy26hanna@gmail.com
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Tom Bennett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 29, 2022 -

Lexus of Wayzata responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! We hope you continue to choose us for all your automotive needs! Take care!

September 22, 2022

Great service as always. The waiting room is so comfortable and clean. Every employee is friendly and welcoming. Thank you! More

by jholzemer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Riches
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chad Moreno
Sep 24, 2022 -

Lexus of Wayzata responded

Hi, we're glad to hear that everything was completed to your satisfaction! Please let us know if there is ever anything else we can assist you with.

September 16, 2022

Lack of inventory is disappointing and will likely be a limiting factor when considering future purchases. Estimated value of potential trade in is dramatically under market. Bordering on being manipulati More

by rlscharton
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Lushine
Sep 17, 2022 -

Lexus of Wayzata responded

Hi Rlscharton, we are so disappointed to learn of this situation you have described. If you would be willing, we would like to try and turn your experience around. When you have a chance, please reach out to us at (952) 476-6111 and we will do our best to make this better.

Sep 17, 2022 -

rlscharton responded

No. I’m not going to waste anymore of my time working with this dealership.

September 13, 2022

Everything went smooth. The car was done in the appropriate amount of time. The waiting area is awesome. More

by Reks
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Doug Evans
Sep 15, 2022 -

Lexus of Wayzata responded

Hi, thank you for your support! We're happy we could help. We hope you continue to choose us for all your automotive needs! Take care!

September 12, 2022

With the service you did the see dealer memo is gone, but the tire pressure memo is still there. Isn’t it supposed to go away? More

by Tom Lietha
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas Cambel did well.
Sep 14, 2022 -

Lexus of Wayzata responded

Hello Tom, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!

September 08, 2022

Great service as always. I have been a customer of Lexus of Wayzata for many years and have always found their service to be excellent. More

by Ldaitzchman
Recommend Dealer
Yes
Employees Worked With
Tom Bennett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 11, 2022 -

Lexus of Wayzata responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! We hope you continue to choose us for all your automotive needs! Take care!

September 07, 2022

Excellent on all levels! joe provided information and a sense of real carting. I definitely will return! More

by Aheiam
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Joe Lushine
Sep 09, 2022 -

Lexus of Wayzata responded

Hi, we're glad to hear you found our staff, Joe to be so informative and helpful. If you're ever in need of more help, please let us know!

September 07, 2022

My service today was completed fast and efficient. Advisor Joe Lushine and the service team is very professional, knowledgeable, and a joy to see for my car’s maintenance! Highly recommend! More

by danielhennen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Lushine
Sep 09, 2022 -

Lexus of Wayzata responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! If you're ever in need of more help, please let us know!

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