Lexus of Wayzata - Service Center

It has a nice and friendly environment and the advisor is helpful, friendly and easy going helpful, friendly and easy going More

I had a difficult problem to solve. and they continued to work on it until they did. and they continued to work on it until they did. More

Holy Cow! As a 53 year old female I feel like the service at Lexus Wayzata keeps getting better and better. I worked with Chris Doyle today and had an excelle As a 53 year old female I feel like the service at Lexus Wayzata keeps getting better and better. I worked with Chris Doyle today and had an excellent tune up on a 2013 RX 350. Honesty, these are people I can trust. I’ll drive this black gem as long as possible, then I’ll find my next used Lexus through Wayzata once more. Thank you, Chris, you are a class act. Give this guy a raise. More

Had my oil changed and tires rotated today. Been going here for 20 years! Worst service I have ever received. Got there 10:30am. Was sat down at the persons desk. Waited several minutes. Fina Been going here for 20 years! Worst service I have ever received. Got there 10:30am. Was sat down at the persons desk. Waited several minutes. Finally a guy asked me does she know you’re here? I said no. He paged her and she finally showed up. Then she told me it would take until noon or latest 12:15pm (which I thought seemed long). So I waited in the reception area. Nobody showed up. Finally at 12:20pm I walk to service myself and i see my car parked there. It appeared to have been done long before the time given!! She was busy chatting with a coworker when I walked up and asked why nobody had gotten me. She told me she still doesn’t have my paperwork. What?! I’ve never heard that before. Paperwork is done immediately when the car is done. Then she proceeds to help another customer and told me to wait at another desk!! Doesn’t bother to grab my paperwork and get me out of there. Another guy finally checked me out. I was beyond annoyed!!!! So much so that I called in to speak to a manager! Tempted not to go back ever again! More

Excellent service. Clean loaner provided. Repaired vehicle in timely manor. Staff was friendly and helpful. Clean loaner provided. Repaired vehicle in timely manor. Staff was friendly and helpful. More

Chad rocked it Very helpful and efficient. Understood everything and got right to the issue Understood everything and got right to the issue More

Very responsive and attentive to my concerns and service was prompt and communicative. Great job by my Serivce Tech Tom! was prompt and communicative. Great job by my Serivce Tech Tom! More

Outstanding and comprehensive service. Our service advisor did a great job with our appointment. ( Johnathan ). He arranged a loaner car like the one we are interested in as a future pur Our service advisor did a great job with our appointment. ( Johnathan ). He arranged a loaner car like the one we are interested in as a future purchase. He reviewed and thoroughly explained the details of the work done on our car. He is very knowledgeable, kind and hard working! More

Great service! Good people! Nice place! Dependable service! Really a great product! I have owned 12 Lexus!! Good people! Nice place! Dependable service! Really a great product! I have owned 12 Lexus!! More

Very accommodating of my schedule, explained what was needed and recommended. Communicative throughout the day so I was confident my car would be ready when I needed it. Tom was awesome to work with! needed and recommended. Communicative throughout the day so I was confident my car would be ready when I needed it. Tom was awesome to work with! More