Lexus of Wayzata - Service Center

Excellent service. On time. Would highly recommend Joe Lushine. He really kept me notified about my car’s service. On time. Would highly recommend Joe Lushine. He really kept me notified about my car’s service. More

My service advisor Thomas was short with me when dropping off car. He blamed his attitude on allergies. He was not able to explain the charges and discrepancies on the invoice he was having me sign and initi off car. He blamed his attitude on allergies. He was not able to explain the charges and discrepancies on the invoice he was having me sign and initial. The manager Mike was very kind and helpful with the issues I had questions about. More

Jonathan Jergenson. was very professional and had great attention to detail. He kept in contact continuously by text. I will recommend him to any of my friends with a was very professional and had great attention to detail. He kept in contact continuously by text. I will recommend him to any of my friends with a Lexus.Also thank you to my initial contact Mike Peters who assigned Jonathan to my repair More

Took my car in for routine maintenance. Was greeted promptly. Service manager was great, making sure my concerns were addressed. A loaner was arranged. Very friendly. Was greeted promptly. Service manager was great, making sure my concerns were addressed. A loaner was arranged. Very friendly. More

Lexus of Wayzata took ate of all the work I wanted done on my car in a timely and professional manner. on my car in a timely and professional manner. More

This morning was a great experience bringing my car in for maintenance and battery chain. Rick did an amazing job and was very professional and quick to ensure that I was kept in the loop as my RX was bei for maintenance and battery chain. Rick did an amazing job and was very professional and quick to ensure that I was kept in the loop as my RX was being worked on. Five stars, thanks again Rick! More

The dealership sold me on service I later learned I didn't need, and I was misinformed about how long the additional service would take (was told one additional hour and it took two). It took a half ho didn't need, and I was misinformed about how long the additional service would take (was told one additional hour and it took two). It took a half hour to do a six mile road test and car wash, and when the car was returned there were greasy handprints on the hood and my seat settings were all out of place. It took three hours for what should have been a basic oil change, it cost me $460, and it took up nearly my entire workday. Shame on me, because I've had issues here in the past, but I keep going back. My service advisor was a nice guy, but I didn't have two additional hours to spend at the dealership, and I made the mistake of trusting the dealership's recommendation about additional service - it was an unnecessary upsell. More

I’m only writing in regard to my service appt today. My husband dropped my car but I picked up. This was my first visit in the new layout. Walking in….where do I go? I stood there for a couple minut My husband dropped my car but I picked up. This was my first visit in the new layout. Walking in….where do I go? I stood there for a couple minutes before I asked someone where the cashier was. They informed me my advisor was my cashier and he sits “ over there”. When I finally found his name tag, I discovered his “ lunch” tag on his keyboard. After wandering a little more I walked into an office asking for help. I miss the warmth and professionalism of the old dealership. The luxury is gone. Tom is great by the way. He is a great advisor and advocate for Lexus More

They are Always courteous and prompt. They always Explain everything thoroughly. Great waiting area to work in They always Explain everything thoroughly. Great waiting area to work in More

Lexus of Wayzata has always been a top notch company. They always treat their customers like none other. Always inform the customer of what’s going on, and explain in terms a child can understand. They always treat their customers like none other. Always inform the customer of what’s going on, and explain in terms a child can understand. More