Lexus of Wayzata - Service Center

This morning was a great experience bringing my car in for maintenance and battery chain. Rick did an amazing job and was very professional and quick to ensure that I was kept in the loop as my RX was bei for maintenance and battery chain. Rick did an amazing job and was very professional and quick to ensure that I was kept in the loop as my RX was being worked on. Five stars, thanks again Rick! More

The dealership sold me on service I later learned I didn't need, and I was misinformed about how long the additional service would take (was told one additional hour and it took two). It took a half ho didn't need, and I was misinformed about how long the additional service would take (was told one additional hour and it took two). It took a half hour to do a six mile road test and car wash, and when the car was returned there were greasy handprints on the hood and my seat settings were all out of place. It took three hours for what should have been a basic oil change, it cost me $460, and it took up nearly my entire workday. Shame on me, because I've had issues here in the past, but I keep going back. My service advisor was a nice guy, but I didn't have two additional hours to spend at the dealership, and I made the mistake of trusting the dealership's recommendation about additional service - it was an unnecessary upsell. More

I’m only writing in regard to my service appt today. My husband dropped my car but I picked up. This was my first visit in the new layout. Walking in….where do I go? I stood there for a couple minut My husband dropped my car but I picked up. This was my first visit in the new layout. Walking in….where do I go? I stood there for a couple minutes before I asked someone where the cashier was. They informed me my advisor was my cashier and he sits “ over there”. When I finally found his name tag, I discovered his “ lunch” tag on his keyboard. After wandering a little more I walked into an office asking for help. I miss the warmth and professionalism of the old dealership. The luxury is gone. Tom is great by the way. He is a great advisor and advocate for Lexus More

They are Always courteous and prompt. They always Explain everything thoroughly. Great waiting area to work in They always Explain everything thoroughly. Great waiting area to work in More

Lexus of Wayzata has always been a top notch company. They always treat their customers like none other. Always inform the customer of what’s going on, and explain in terms a child can understand. They always treat their customers like none other. Always inform the customer of what’s going on, and explain in terms a child can understand. More

Excellent service in every department. Very friendly, prompt and respectful staff. Easy to make an appointment. Very friendly, prompt and respectful staff. Easy to make an appointment. More

Chris Doyle is a pleasure to do business with. Main reason I keep coming back. Main reason I keep coming back. More

Received Exceptional service At reasonable priced. Thanks for all your support and commitment. Thank your ! Thanks for all your support and commitment. Thank your ! More

They did exactly what they said they would in the timeframe that they originally told me. timeframe that they originally told me. More

Service was execute effectively, consultant is very qualified and pleasant to deal with. Very good environment. qualified and pleasant to deal with. Very good environment. More