Lexus of Wayzata - Service Center

Celest was a very knowledgeable, polite and helpful service provider. She kept us informed during our wait for our vehicle. I would definitely recommend her. service provider. She kept us informed during our wait for our vehicle. I would definitely recommend her. More

They were very friendly, respectful and helpful. They made a good effort to meet needs. They made a good effort to meet needs. More

Chadd was great! Service done on time with no hassles. Can’t go wrong with Lexus of Wayzata. Service done on time with no hassles. Can’t go wrong with Lexus of Wayzata. More

The new corporate decision to charge for rental cars reduces customer experience to that of a local repair shop. And a local repair shop would be a lot cheaper for equal repair. I drove the car maybe 6 reduces customer experience to that of a local repair shop. And a local repair shop would be a lot cheaper for equal repair. I drove the car maybe 6 miles from dealership to home and back and was threatened with $20 in service and gas fees if I didn’t fill up the tank (which was $2.96). It also wasn’t my fault the car could not be repaired same day. You didn’t have the part so I had to wait. I am in total support of charges for people who abuse the privilege of the loaner car, but this financially penalizes people just trying to take impeccable care of their car and makes us pay for when the shop cannot complete repairs on time. The Wayzata service team is great, but corporate will lose customers because you no longer provide a luxury car experience More

This was my first time using their Service Department and I have to say, “Talk About Quality Service!” From the moment I hit the Service Bay, I stood there in amazement, watching a well organized group of I have to say, “Talk About Quality Service!” From the moment I hit the Service Bay, I stood there in amazement, watching a well organized group of professionals handling customers in a smooth uninterrupted flow. Everyone was so pleasant and happy! My Service Consultant, Mark listened to my concerns about my car. Then he had the Service Manager listen to me. The Service Manager and I went for a ride in the car. He figured out what the problems could be and said, “we’ll take care of everything” and they did! The price was fair. The work was done perfectly. They also washed my car! A Great experience from start to finish. More

I decided to get snow tires put on my NX-300 and checked with Doug Evans on when we could get this done, he got me in the next day and everything went great and it was at the best price I could find, also a with Doug Evans on when we could get this done, he got me in the next day and everything went great and it was at the best price I could find, also a complimentary loaner for the afternoon, Thanks Doug !! More

Great customer service. Service staff are knowledgeable and explained what work would be done clearly. Service staff are knowledgeable and explained what work would be done clearly. More

They are great at providing a loaner when servicing. Kind, helpful, honest. I trust them when they service my car to let me know what is actually needed. Kind, helpful, honest. I trust them when they service my car to let me know what is actually needed. More

I have been getting my car serviced at this dealership for several years. I have been very satisfied with the work done and have appreciated their caring attitude towards their customers. for several years. I have been very satisfied with the work done and have appreciated their caring attitude towards their customers. More

Unexpected vehicle challenges can be stressful. The courtesy of service manager Mike and mechanical consultant Connor helped me to understand my options and more importantly, guide me in my decisio The courtesy of service manager Mike and mechanical consultant Connor helped me to understand my options and more importantly, guide me in my decision-making. I felt heard in the process and confident in my choices. Bravo team Lexus of Wayzata! More