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Lexus of Wayzata - Service Center

Wayzata, MN

4.7
757 Reviews
Call Service Center (763) 645-5706

757 Reviews of Lexus of Wayzata - Service Center

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April 24, 2023

everyone is so helpful and courteous. employees seem to know the cars and how they perrform. More

by jake
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cal Ryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : tim - valet, Doug Evans
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Aug 11, 2023 -

Lexus of Wayzata responded

Hi Jake, thanks for your great review, and for giving our dealership such a high star rating! We hope you continue to choose us for all your automotive needs! Take care!

April 19, 2023

I really enjoy the service they provide, the relaxing lounge and the desire to please their customers! More

by Gay
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacklyn
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Apr 19, 2023 -

Gay responded

I really enjoy the service they provide, the relaxing lounge and the desire for the employees to please their customers.

April 17, 2023

It’s actually fun to have your service at Wayzata Lexus. I am a car guy and really respect the Tech Manager and Service manager. They know their cars and strive to keep the customers happy. Fun to look as t More

by Th4sbwu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Bennett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Son
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April 15, 2023

Tom Bennett and the rest of the staff are always great to work with!! Highly recommend the Lexus of Wayzata staff! More

by b_grotte
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Bennett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Son, Michael Peters
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April 12, 2023

Excellent prompt and thorough service . Everyone was friendly and respectful of my wishes and my Lexus was delivered to me in mint condition. More

by Stasse76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Jergenson ?? ????????
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Apr 12, 2023 -

Stasse76 responded

Excellent services

Apr 12, 2023 -

Stasse76 responded

Great services at Lexus of Wayzata

April 07, 2023

The service department is very reliable and informative. Chris Doyle is an asset to Lexus. More

by Coop
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Doyle
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Apr 09, 2023 -

Lexus of Wayzata responded

Hi, we're glad to hear you found Chris to be so informative and helpful. Our team is available should you require any extra help. Safe travels!

April 06, 2023

Prompt, friendly, good communication, and the service provided was very good. My service representative, Thomas, was very professional! More

by iburt
Recommend Dealer
Yes
Employees Worked With
Thomas Campbell (Service)
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Apr 09, 2023 -

Lexus of Wayzata responded

Hello, thanks for your great review, and for giving our dealership such a high star rating! We hope you continue to choose us for all your automotive needs! Take care!

March 31, 2023

I like all the customer service people. Very professional. Richard Stack was friendly. Today I was in and the mechanic didn’t update the maintenance sticker or on the Dashboard. I can’t More

by Dimorris1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Stack.
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Apr 03, 2023 -

Lexus of Wayzata responded

Hello, we appreciate you taking the time to leave us this feedback and bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again.

March 21, 2023

Service prices have gone up significantly since new ownership has taken over. I can’t afford major repairs here. More

by trosch1957
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Bennett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Celeste Harris
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Thomas Campbell- Excellent , Chris Doyle
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Mar 24, 2023 -

Lexus of Wayzata responded

Hi, thanks for bringing this matter to our attention. We would like to get more details about this; please reach out to us at your earliest convenience at (952) 476-6111.

March 18, 2023

Was quoted a price in an estimate and when I picked up the vehicle I paid that price. The next day they called me up and demanded that I pay more money. Very unprofessional. More

by DH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Not listed
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Mar 20, 2023 -

Lexus of Wayzata responded

Hello, we appreciate your honest feedback about your recent visit. We take our clients' comments seriously and would appreciate the chance to discuss your experience in more detail. Please reach out at (952) 476-6111 and we will do our best to make this better. We hope to hear from you soon.

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