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Lexus of Wayzata - Service Center

Wayzata, MN

4.7
744 Reviews
Call Service Center (763) 645-5706

744 Reviews of Lexus of Wayzata - Service Center

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March 03, 2023

Service is always great but The cost of service has gotten so high, I’m not sure how long I’ll be able to afford service at this dealership. More

by Alice
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon Jorgensen
Report | Print
Mar 07, 2023 -

Lexus of Wayzata responded

Thank you Alice!! Matthew Meyer General Manager Lexus of Wayzata 952-404-5103 Direct matthew.meyer@napleton.com www.lexusofwayzata.com

March 03, 2023

Lexus of Wayzata always provides me with attentive service that leads to a very customer centric experience. More

by Tjkemo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick
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Mar 06, 2023 -

Lexus of Wayzata responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

February 20, 2023

Top notch service. Excellent! Very impressed with customer service. It was a good experience! Good job! More

by Zebra
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Bennett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Karen London
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Feb 23, 2023 -

Lexus of Wayzata responded

Zebra, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

January 26, 2023

I’ve always felt valued at this dealership. They are extremely clean, staff is friendly and helpful, patient and kind. More

by MB
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Val Udermann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Bennett
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 27, 2023 -

Lexus of Wayzata responded

Thank you MB Matthew Meyer General Manager Lexus of Wayzata 952-404-5103 Direct matthew.meyer@napleton.com www.lexusofwayzata.com

January 26, 2023

Excellent customer service. Clean comfortable service center. Communication with service agent happened twice and was able to keep me informed timely More

by Hawkeye24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Doyle
Report | Print
Jan 30, 2023 -

Lexus of Wayzata responded

Hi We're glad to hear that everything was completed to your satisfaction. Please let us know if there is ever anything else we can assist you with.

January 22, 2023

Chadd did a great job keeping me informed of the scope of work and progress. Even though the service center was very busy, my work was done on a timely basis. More

by Tgsmith11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chadd Moreno
Report | Print
Jan 24, 2023 -

Lexus of Wayzata responded

Hi, thank you so much for sharing your recent experience with us! We work hard to provide each of our clients with the best automotive experience! We hope to see you again!

Jan 26, 2023 -

Lexus of Wayzata responded

Thank you so much!! Matthew Meyer General Manager Lexus of Wayzata 952-404-5103 Direct matthew.meyer@napleton.com www.lexusofwayzata.com

January 21, 2023

Both service men that helped me through the car repair and process were excellent! Mike + Chad Moreno! More

by Renée
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chad Moreno , Michael Peters
Report | Print
Jan 24, 2023 -

Lexus of Wayzata responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Our team is available should you require any extra help.

January 20, 2023

Excellent service always! Been coming here 25 years. I won’t use any other dealership for my vehicles! More

by Donna A
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Doyle
Report | Print
Jan 23, 2023 -

Lexus of Wayzata responded

Hi Donna, your satisfaction is our top priority. We hope you continue to choose us for all your automotive needs! Take care!

January 19, 2023

Service Advisor Mark Letizio was very pleasant and efficient (5 stars). Support staff were also very accommodating. More

by bob
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Letizio
Report | Print
Jan 19, 2023 -

bob responded

Obnoxious confusing review process. Will not respond in future.

Jan 19, 2023 -

bob responded

Obnoxious, confusing review process. Will not respond in future.

Jan 20, 2023 -

Lexus of Wayzata responded

Hi Bob, thank you for your support! We're happy we could help. We hope you continue to choose us for all your automotive needs! Take care!

January 19, 2023

Doug and the folks at Wayzata Lexus have always treated us with respect and care. I appreciate their dedication to customer service and their honesty. A great example of how a dealership should operate. More

by John Eder
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Doug Evans
Report | Print
Jan 23, 2023 -

Lexus of Wayzata responded

Hi John, we're glad to hear you found our staff to be so informative and helpful. Please let us know if there is anything else we can do for you; we are more than happy to help!

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