Lexus of Wayzata - Service Center

Excellent job for customer services will give the lady 100 stars and the lady who has been helping us with our car was very helpful and she was very nice lady 👏👏👏 100 stars and the lady who has been helping us with our car was very helpful and she was very nice lady 👏👏👏 More

We are a very long time Customer of Lexus of Wayzata. Starting spring of 2024 the new owners of the dealership have caused the customer service to seriously fall off the excellent service we received fro Starting spring of 2024 the new owners of the dealership have caused the customer service to seriously fall off the excellent service we received from the former ownership. Staff turnover, decreased service staff plus a serious failure of follow thru on communications to the customer is nowhere near the level that a Lexus customer expects and deserves. On a scale of 1 (unacceptable) to 10 (best) this new dealership gets a 4. Which well below passing. Many promises made, even by the new GM, are promises not kept. Very disappointing! We really like all the RX 300 thru RX 350s we have purchased. Some of the failures are inexcusable and the GM agreed. Then our last visit a few days ago another failed interaction lead by the failure to communicate. This is not Lexus quality service. Disappointed. I hope they fix the problems and soon because we have liked and enjoyed our Lexus vehicles. I have relayed this to management several times this year. Promises made and not kept. More

The service at Lexus that use to be excellent has declined. Not sure why. The wait time just to see a service manager is over 30 min. And that doesn’t even include service on your car. declined. Not sure why. The wait time just to see a service manager is over 30 min. And that doesn’t even include service on your car. More

Nice and clean waiting lounge. My service advisor Jon J is patience and very helpful. My service advisor Jon J is patience and very helpful. More

Very pleasant and professional to work with. Was quick to set things up for me. Was quick to set things up for me. More

Next level service in comparison to other dealerships I've worked with. Thank you very much! I've worked with. Thank you very much! More

The service department was a mess. People waiting in lines by their cars for a half an hour and no one there to help them. At this point I own four Lexus, but I will never buy anothe People waiting in lines by their cars for a half an hour and no one there to help them. At this point I own four Lexus, but I will never buy another one. What happened to this dealership? And your call center is the worst. They told me that my appointment would take an hour and a half and when I got to Lexus and finally got someone to help me they said no it would be 2 1/2 to 3 hours and there were no rental cars available. I would never recommend anybody by an Lexus More

This takes more effort ei wish. It’s a great dealership all the way around It’s a great dealership all the way around More

Dropped my vehicle off for a minor repair and received a loaner car which was great loaner car which was great More

Excellent service experience as always. Car was ready when promised. Having a loaner car meant my day did not revolve around the car service timing. Car was ready when promised. Having a loaner car meant my day did not revolve around the car service timing. More