Lexus of Wayzata - Service Center

The service department was a mess. People waiting in lines by their cars for a half an hour and no one there to help them. At this point I own four Lexus, but I will never buy anothe People waiting in lines by their cars for a half an hour and no one there to help them. At this point I own four Lexus, but I will never buy another one. What happened to this dealership? And your call center is the worst. They told me that my appointment would take an hour and a half and when I got to Lexus and finally got someone to help me they said no it would be 2 1/2 to 3 hours and there were no rental cars available. I would never recommend anybody by an Lexus More

This takes more effort ei wish. It’s a great dealership all the way around It’s a great dealership all the way around More

Dropped my vehicle off for a minor repair and received a loaner car which was great loaner car which was great More

Excellent service experience as always. Car was ready when promised. Having a loaner car meant my day did not revolve around the car service timing. Car was ready when promised. Having a loaner car meant my day did not revolve around the car service timing. More

It was wonderful the way they help me every thing was on time thanks anyway time thanks anyway More

Very easy check in. Lexus rep, Celeste, was attentive and thorough. No issues with overall experience Lexus rep, Celeste, was attentive and thorough. No issues with overall experience More

Excellent service and advisor. I know I can count on Jonathan for good service in a professional manner. He answers all my questions teadily. I know I can count on Jonathan for good service in a professional manner. He answers all my questions teadily. More

Prompt and efficient; hard to ask for more. Ready on time with a pretty short lead time. Ready on time with a pretty short lead time. More

Very polite customer and quick customer service. Choose to wait in the lounge, very comfy with beverages to make the wait go quickly Choose to wait in the lounge, very comfy with beverages to make the wait go quickly More

Gabby was responsible for a great experience. She was knowledgeable, confident, friendly and lighthearted all at the same time. She was knowledgeable, confident, friendly and lighthearted all at the same time. More