Lexus of Wayzata - Service Center

Great buying experience here! 1st service appointment went well. (Took a longer time than promised. 3 hours.) Comfortable chairs in the waiting area, so it wasn’t too bad of an 1st service appointment went well. (Took a longer time than promised. 3 hours.) Comfortable chairs in the waiting area, so it wasn’t too bad of an experience. Loved the drink choices they offered! Thank you for being a great dealership!! More

Normally our service visits go smoothMy but this one didn’t. Parts were needed, arrived broken, new part ordered then they needed an additional one over a holiday weekend, which extended the time to ge didn’t. Parts were needed, arrived broken, new part ordered then they needed an additional one over a holiday weekend, which extended the time to get it fixed. We were kept informed on the status, but we did not have our car for a week. Yes, we had a loaner, but my wife was not use to it so she didn’t feel comfortable driving it. Overall, not the 5 star review treatment we were use too. More

Tom Bennett has been, and continues to be invaluable to our outstanding service experience! Please recognize Tom and the care he gives us! our outstanding service experience! Please recognize Tom and the care he gives us! More

Rick Stack was very pleasant, trustworthy, consistent, reliable, knowledgeable, regarding my service appointment. Overall an excellent experience! reliable, knowledgeable, regarding my service appointment. Overall an excellent experience! More

They have always been very efficient. I worked with Celeste this last time & she explained all that needed explaining very well & very prompt in keeping me informed of the service being d I worked with Celeste this last time & she explained all that needed explaining very well & very prompt in keeping me informed of the service being done More

Hien Plam in Service is efficient and provided clear communication. The entire process in service was flawless. communication. The entire process in service was flawless. More

Reliable, loyal, pleasant, dependable, timely, cost effective, loyal, respectable, clean, friendly and professional customer service representatives effective, loyal, respectable, clean, friendly and professional customer service representatives More

I have always had excellent service and communication about all work done on my vehicle. Loaner car always offered even in oil changes. about all work done on my vehicle. Loaner car always offered even in oil changes. More

Great communication and follow up by Rick S. . He was able to get my vehicle in for brake work the next day after my call for a price quote. Lexus provided a complimentary loaner car and complete . He was able to get my vehicle in for brake work the next day after my call for a price quote. Lexus provided a complimentary loaner car and completed the work within a few hours. My car was washed before picking it up. More

I brought my Lexius car in for a scheduled maintenance to the Customer car service department from the time I drove my car in to the service department area the person who greeted me and Mark who took over t the Customer car service department from the time I drove my car in to the service department area the person who greeted me and Mark who took over the paper work both of them were very professional especially Mark. More