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Lexus of Wayzata - Service Center

Wayzata, MN

4.7
772 Reviews

772 Reviews of Lexus of Wayzata - Service Center

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December 20, 2023

I enjoyed meeting a new service manager, how ever I did. It get feedback from a request about the condition of my windshield. I forgot as well to ask about it as well More

by Hawkeye24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Stack
Dec 22, 2023 -

Lexus of Wayzata responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

December 20, 2023

Very happy with my service at this dealership. Consistently exceeds expectations! Highly recommend. I always look forward to servicing my vehicle. More

by danielhennen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Bennett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Celeste Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 22, 2023 -

Lexus of Wayzata responded

Hello, we're glad to hear that everything was completed to your satisfaction, please let us know if there is ever anything else we can assist you with.

December 18, 2023

I had to jump start my battery (5 years old) and took it to Lexus of Wayzata, MN without an appointment. Service greeting me kindly and took my car in to replace the battery. Nothing else needed to be don More

by scottcoleman56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Celeste Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chad Hinz
Dec 20, 2023 -

Lexus of Wayzata responded

Hi, we're glad to hear you found our staff to be so informative and helpful. We hope you continue to choose us for all your automotive needs! Take care!

December 17, 2023

I always feel like I matter at Lexus of Wayzata. Amazing customer service every appointment I’ve had for the last 4 years. More

by konezny15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Bennett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Celeste Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 19, 2023 -

Lexus of Wayzata responded

Hi, we appreciate you choosing Lexus of Wayzata! Please let us know if you have any additional questions about your new vehicle and we will be more than happy to assist you!

December 17, 2023

Excellent in customer service and human relations. I will always refer friends and family members to Lexus dealership for new or use car purchase. More

by selekie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Celeste Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 19, 2023 -

Lexus of Wayzata responded

Hello, we really appreciate your positive review! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

December 16, 2023

Service was prompt and thorough. The work was completed ahead of schedule. Staff were professional and friendly. More

by Tgsmith11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Bennett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kaley
Dec 18, 2023 -

Lexus of Wayzata responded

Hello, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

December 14, 2023

Unhappy with service today. Communication was poor and timeliness of information was poor. I expect when I have an appointment to be treated better. More

by ritamason21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Delaney, chris
Dec 15, 2023 -

Lexus of Wayzata responded

Hello, thank you for sharing your experience with us. We are disappointed to learn of your visit. Please reach out us at (952) 476-6111 and we will work with you personally in rectifying the issues you experienced.

December 14, 2023

Service is always done on time and within the estimate I am provided. The waiting area is quite comfortable when I wait for my car. More

by lbwagner11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Bennett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 15, 2023 -

Lexus of Wayzata responded

Hello, we're glad to hear that everything was completed to your satisfaction, Please let us know if there is ever anything else we can assist you with.

December 13, 2023

Excellent service as always, fantastic staff. The technician did an outstanding job on my vehicle. Thank you! More

by devon4611
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Bennett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Celeste Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 14, 2023 -

Lexus of Wayzata responded

Hello, we are pleased to hear of your experience with us. Customer satisfaction is one of our top priorities and we're glad to know our staff was so helpful! We hope you continue to choose us for all your automotive needs! Take care!

December 12, 2023

Good work, officially done in pleasant surroundings. The people there are always very friendly and easy to deal with, and there is no pressure to perform unneeded services. More

by Barbfrank9101
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Blake
Dec 14, 2023 -

Lexus of Wayzata responded

Hello, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

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