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Lexus of Wayzata - Service Center

Wayzata, MN

4.7
744 Reviews

744 Reviews of Lexus of Wayzata - Service Center

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November 08, 2023

Staff was very welcoming, they care about their customers. Maddy was very professional she answered all of my questions and was vey helpful also the guest service staff was very nice and helpful. More

by Savitrie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maddy
Dec 15, 2023 -

Lexus of Wayzata responded

Hi, we are pleased to hear of your experience with us. Customer satisfaction is one of our top priorities and we're glad to know our staff was so helpful! Safe travels!

November 08, 2023

Great service. I really appreciate the quick updates via text. Although they forgot to wash my car, when I mentioned it, they offered to get it done immediately but More

by chrspty
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don’t remember. Sorry.
Dec 15, 2023 -

Lexus of Wayzata responded

Hello, we appreciate you taking the time to leave us this feedback. Safe travels!

November 06, 2023

Checking in was chaotic. Others came in after and checked in first with a representative More

by Pink.pynkl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Celeste Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 15, 2023 -

Lexus of Wayzata responded

Hi, we are so disappointed to learn of this situation you have described. If you would be willing, we would like to try and turn your experience around. When you have a chance, please reach out to us at (952) 476-6111 and we will do our best to make this better.

November 02, 2023

Everything was going great at the Lexus dealer when my car was there. Mr Rick who helps us many times in the last 3 years is very knowledgeable, friendly and very helpful in providing me all the informati More

by Lovlexus
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Stack (5 stars)
Dec 14, 2023 -

Lexus of Wayzata responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! We hope you continue to choose us for all your automotive needs! Take care!

October 31, 2023

Service advisor Natasha was very good, she worked so hard to get my car and paper work done. The mechanic found my problem very quickly, thanks for everything. Ron More

by a320ron
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Natasha
Dec 14, 2023 -

Lexus of Wayzata responded

Hi, thanks for sharing your recent service experience with us! We hope you continue to choose Lexus of Wayzata as your first choice for all your vehicle needs.

October 29, 2023

Courteous. Service person very patient and extremely helpful. Prompt. I don’t have to wait when I have an appointment. Well trained mechanics. More

by cherylbrodie02
Recommend Dealer
Yes
Employees Worked With
Madly, Nathan
Dec 14, 2023 -

Lexus of Wayzata responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

October 19, 2023

Maddy provided excellent service with consistent and timely communication and good problem solving. thank you Maddy. More

by Susan Rhode
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maddy
Oct 21, 2023 -

Lexus of Wayzata responded

Hi Susan, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. We hope you continue to choose us for all your automotive needs! Take care!

October 15, 2023

Best dealership in Minnesota! ! Great quality cars & personnel. Mike was super in sales and service rep Nicolo was truly professional as well. BOTH deserve the highest rating. Th More

by Greg&Tom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicolo Boodhoo
Oct 16, 2023 -

Lexus of Wayzata responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! We hope you continue to choose us for all your automotive needs! Take care!

October 12, 2023

Service was prompt, service representative was good to work with and knowledgeable. Overall service was excellent. More

by Lin Branson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Bennett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 14, 2023 -

Lexus of Wayzata responded

Here at Lexus of Wayzata, we understand your time is valuable. Thank you for letting us know how your experience was. We hope to see you again!

October 12, 2023

Fast,easy and always friendly. Highly recommend. Very welcoming and lots of amenities to be had. More

by peppy91
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Celeste Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 14, 2023 -

Lexus of Wayzata responded

It is great to hear that we were able to get you back on the road so quickly! Thank you again for choosing Lexus of Wayzata and we hope to see you again!

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