Lexus of Wayzata - Service Center

Excellent service as always, fantastic staff. The technician did an outstanding job on my vehicle. Thank you! The technician did an outstanding job on my vehicle. Thank you! More

Good work, officially done in pleasant surroundings. The people there are always very friendly and easy to deal with, and there is no pressure to perform unneeded services. The people there are always very friendly and easy to deal with, and there is no pressure to perform unneeded services. More

Excellent service! I appreciate the professional service received when I come in for service at your dealership. I appreciate the professional service received when I come in for service at your dealership. More

The service that was provided to me was a very good service and waiting at lobby was nice. service and waiting at lobby was nice. More

Friendly service. Tries to accommodate. Used to have more little perks to going there for service that have decreased over time. No longer have a friendly real person Tries to accommodate. Used to have more little perks to going there for service that have decreased over time. No longer have a friendly real person to answer the phone to direct your call. I’m missing some of the previous personalized service details.. Overall better than other dealership service departments though More

Lexus of Wayzata does excellent work. Celeste is easy to work with. She explains the services Lexus will do and what the estimated cost will be. After the service is complete she points o Celeste is easy to work with. She explains the services Lexus will do and what the estimated cost will be. After the service is complete she points out what the service team noticed and what service needs to be done in the future. More

Natasha was an excellent adviser, but I’m not happy with the charges. I’ll not buy another of your expensive warranties that doesn’t seem to cover issues during the warranty period. the charges. I’ll not buy another of your expensive warranties that doesn’t seem to cover issues during the warranty period. More

As always great communication and quality service. I really enjoy and appreciate the level of professionalism from virtually everyone I interface with! I really enjoy and appreciate the level of professionalism from virtually everyone I interface with! More

The service is always done quickly and well. The people are friendly and courteous!and it’s a pleasant place to wait. The people are friendly and courteous!and it’s a pleasant place to wait. More

Recent 5000 mile standard service appointment with service campaign repair. Slow and chaotic check in process. It took one hour to check in, register, obtain loaner. Was told no mention of service cam service campaign repair. Slow and chaotic check in process. It took one hour to check in, register, obtain loaner. Was told no mention of service campaign on appointment notes, even though it was requested at the time of the call as we live 75 miles from dealership. Was told by staff that a loaner is not generally allowed for 5000 service work, even though that was offered by staff at the time of the call to schedule. Told me the appointment would be 60-90 minutes, but then stated we should not come back until 1 pm, three hours after appointment time. Before leaving service rep said actually, we will call you, it could be after 1 pm. It was ready at 1:30 when we went back to the dealership to check without a call/text. Car wash not working. More