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Lexus of Wayzata - Service Center

Wayzata, MN

4.7
772 Reviews

772 Reviews of Lexus of Wayzata - Service Center

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February 04, 2024

Very helpful, friendly, informative staff. Was so pleased with the service . Will be using them for future services. More

by miguelmount
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Natasha
Feb 07, 2024 -

Lexus of Wayzata responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Lexus of Wayzata! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

February 03, 2024

Gabby was very freiendly, helpful and she did a great job communicating pro-acrltively with me while my car was being serviced. More

by mhb1972
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gabby
Feb 05, 2024 -

Lexus of Wayzata responded

Hi, we are pleased to hear of your experience with us. Customer satisfaction is one of our top priorities and we're glad to know our staff was so helpful! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

January 30, 2024

Service was attentive and considerate. Thorough explanations were given, Comfortable surroundings and waiting wasn’t long. More

by Tlrosen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob was great
Jan 31, 2024 -

Lexus of Wayzata responded

Hi, thank you for your support! We're happy we could help. We hope you continue to choose us for all your automotive needs! Take care!

January 26, 2024

Always feel welcome, appreciated and well cared for at Lexus of Wayzata. Team members are knowledgeable and eager to help in any way they can! More

by drswrobinson69
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicolo Boodhoo
Jan 27, 2024 -

Lexus of Wayzata responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Please let us know if there is anything else we can do for you; we are more than happy to help!

January 25, 2024

Excellent service from Service representative Celeste! They provide a loaner for a service requiring several hours. I appreciate very much. More

by Glenn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Celeste Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 26, 2024 -

Lexus of Wayzata responded

Hi Glenn, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

January 21, 2024

Excellent service. Tom was great service manager. My vehicle was done on time. This is a first class dealership. More

by Cal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Bennett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 23, 2024 -

Lexus of Wayzata responded

Hi, thanks for highlighting some of our staff who helped make this such a great experience! Please let us know if there is anything else we can do for you; we are more than happy to help! Have a great day!

January 19, 2024

I have not been happy with my treatment starting with the vehicle purchase, service purchase, rudeness in phone calls ... More

by Edna
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Gabby
Jan 21, 2024 -

Lexus of Wayzata responded

Hi Edna, we always strive to do 100% for all of our customers, so we're extremely disappointed to hear of your negative experience with us. Please reach out to us at (952) 476-6111 and we will work with you to rectify the issues you experienced.

January 18, 2024

This was our first service visit. The check- in was quick even though it was busy. Bob was efficient and listened to our concern. We received our first service free which we apprecia More

by ssstickle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob
Jan 19, 2024 -

Lexus of Wayzata responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Our team is available should you require any extra help.

January 18, 2024

The only reason for 4 instead of 5 stars is your price which is exceptionally high. I also wish they would identify critical issues for my old (2009) car as I’m not going to spend $11,000 for the laundry More

by Alice
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Celeste Harris
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 20, 2024 -

Lexus of Wayzata responded

Hi Alice, thank you for your honest feedback. We do try to keep prices competitive in the market, so we are sorry you felt they were too high. Please reach out at (952) 476-6111 and we will do our best to make this better. We hope to hear from you soon.

January 17, 2024

Fabulous dealership and service department - have purchased and leased several vehicles from here. They are the best! More

by Tracy & Greg Smith
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick in Service - 5 star review!
Jan 18, 2024 -

Lexus of Wayzata responded

Hello Tracy, we appreciate you taking the time to leave us this feedback. Thank you so much for being one of our valued guests and we look forward to your next visit! Take care!

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