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Lexus of Wayzata - Service Center

Wayzata, MN

4.7
749 Reviews

749 Reviews of Lexus of Wayzata - Service Center

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December 21, 2024

Service was very definitely not up to my past experiences with Lexus. Having owned 25 or more Lexus over many years this service appointment was disappointing. More

by Larson Insurance Services Inc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Bennett
4.0
This rating includes all reviews, with more weight given to recent reviews.
Celeste Harris
4.0
This rating includes all reviews, with more weight given to recent reviews.
December 20, 2024

They are always extremely professional, on time, and courteous. The best dealership I have ever worked with. More

by Jennifers
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Bennett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Celeste Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 22, 2024 -

Lexus of Wayzata responded

Jennifers, thank you for your support! We're happy we could help. Please don't hesitate to reach out if there's anything additional we can do for you.

December 18, 2024

Very helpful and friendly. The best part is my car gets a good cleaning before being returned to me. More

by Danny
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Bennett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 21, 2024 -

Lexus of Wayzata responded

Hi Danny, we are very happy we could provide you with a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

December 13, 2024

Very professional and courteous staff. . very meticulous service department which I appreciate greatly. Thank you very much. More

by Beasley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Bennett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Celeste Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 14, 2024 -

Lexus of Wayzata responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Lexus of Wayzata! Please don't hesitate to reach out if there's anything additional we can do for you.

December 11, 2024

Service experience was not as expected. Sat waiting for 3 hours for an oil change - I went to ask what was taking so long and found out they did a number of things to my car that was not ap More

by Suesimonett
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erica
Dec 13, 2024 -

Lexus of Wayzata responded

Hi, thank you for taking the time to leave feedback. We would appreciate the opportunity to earn your trust and address any concerns you might have. Please reach out to me directly at 630-382-0339 or via email at DrivenToHelp@Napleton.com. Best regards Eduardo Rodriguez National CX Director Ed Napleton Automotive Group

November 24, 2024

Great service. Kind and very helpful with answering all questions and concerns. Very happy with the service!!! More

by Connieandpeteg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Celeste Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Riches
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 24, 2024 -

Connieandpeteg responded

Thanks for the wonderful service

November 19, 2024

Bob was very good and taking care of me for my oil change and tire rotation and also wash my car More

by Burnsteinmj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob
Nov 21, 2024 -

Lexus of Wayzata responded

Hi, we are pleased to hear of your experience with us. Customer satisfaction is one of our top priorities and we're glad to know our staff was so helpful! We hope you have a great day!

November 17, 2024

Erica was a great service advisor. Very helpful and friendly. I also met with Willis in sales and he too was very helpful. More

by garydisalvo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erica
Nov 19, 2024 -

Lexus of Wayzata responded

Hi, we're glad to hear you found our staff to be so informative and helpful. Please let us know if there is anything else we can do for you; we are more than happy to help!

November 13, 2024

Great service as always. Jessi was wonderful to work with - knowledgeable, friendly and helpful. Explained what was needed and also listened to my input. More

by jenweeding
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessi
Nov 15, 2024 -

Lexus of Wayzata responded

Thank you Jen Matthew Meyer General Manager Lexus of Wayzata 952-404-5103 Direct matthew.meyer@napleton.com www.lexusofwayzata.com

November 11, 2024

On time courteous knowledgeable premises comfortable clean inviting refreshments offered while waiting. Up dates given if taking a long time More

by Mallen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Bennett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 13, 2024 -

Lexus of Wayzata responded

Thank you Mallen Matthew Meyer General Manager Lexus of Wayzata 952-404-5103 Direct matthew.meyer@napleton.com www.lexusofwayzata.com

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