Lexus of Wayzata - Service Center

I worked with Celeste on my 2016 Lexus RX 350. Celeste is super friendly, an excellent communicator, and very thorough. I really appreciated her and the customer service she provided me. Thank Celeste is super friendly, an excellent communicator, and very thorough. I really appreciated her and the customer service she provided me. Thank you again. Troy More

Unfriendly service advisors. The wait to be checked in is as long as the wait for service! The wait to be checked in is as long as the wait for service! More

Excellent service as always! Appreciate the updates and communication during the service visit. Thanks again! Appreciate the updates and communication during the service visit. Thanks again! More

Phenomenal service as always! Tom Bennett and his team always provides timely and great service. Tom Bennett and his team always provides timely and great service. More

Service was very definitely not up to my past experiences with Lexus. Having owned 25 or more Lexus over many years this service appointment was disappointing. with Lexus. Having owned 25 or more Lexus over many years this service appointment was disappointing. More

They are always extremely professional, on time, and courteous. The best dealership I have ever worked with. courteous. The best dealership I have ever worked with. More

Very helpful and friendly. The best part is my car gets a good cleaning before being returned to me. The best part is my car gets a good cleaning before being returned to me. More

Very professional and courteous staff. . very meticulous service department which I appreciate greatly. Thank you very much. . very meticulous service department which I appreciate greatly. Thank you very much. More

Service experience was not as expected. Sat waiting for 3 hours for an oil change - I went to ask what was taking so long and found out they did a number of things to my car that was not ap Sat waiting for 3 hours for an oil change - I went to ask what was taking so long and found out they did a number of things to my car that was not approved including new tires. I only have 24,000 miles on the car and do not need tires! Had to wait while they put my original tires back on and now feel uncomfortable that my tires were removed from rims and put back. Didn’t charge me for wipers and filters that were changed More

Great service. Kind and very helpful with answering all questions and concerns. Very happy with the service!!! Kind and very helpful with answering all questions and concerns. Very happy with the service!!! More